Adham Tharwat Ahmed Mohamed Badawy

- Working on daily reports for ( vacations, delays, absences, violations) on the I-AXIOM ERP system for money transfer company employees for more than 1500 employee.
- Registering the annual vacations for the money transfer company employees on the system.
- Characterizing the reports of absences, violations and delays for the money transfer company employees through the legal sector and handing them over to the wages sector.
- Registering the dimensions for new appointments for the money transfer company employees.
- Balance the vacations of the money transfer company employees through monthly reports for those who have completed (6 months & 10 years of work).
- Working on a monthly report for the money transfer company employees to renew or end the fixed-term work contract & for who have completed the age of 60 years to know the extent to which the employee continues to work after completing 60 years by signing a contract of agreement.
- Working on monthly reports for the money transfer company employees for the probationary period for new appointments before 3 months of the appointment.
- Presenting the sick leaves of the money transfer company employees to the company's doctor for approval and registering them on the system, whether with or without a deduct.
- Follow up the return of the money transfer company employees from sick leaves as well as long leaves, whether grants, annual or without salary or conscription.
- Coordination with the insurance sector regarding the sick leaves of the money transfer company employees approved by the health insurance in order to pay the salary from the insurance and stop the payment of his salary from the company.
- Handing over the interruptions and resignations of the money transfer company employees to the wage sector.
- Handing over the combined reports of the interruptions of the money transfer company employees to the department in charge of warnings in order to issue warnings for the interruptions.

Recruitment Department : Registering the files of new employees on the company's system & following up with them to complete their missing papers, making daily reports with the registered files, and handing them over to the medical, vacations and wages departments.
Medical Department : Follow-up with the company's hospital to send medical reports of sick employees and making daily reports with them and hand them over to the Department of Audit and Vacation Department.
- Reviewing patients' bills, making reports and stamping them to be disbursed through the financial department.
- Follow-up of employees who returned to work after the sick leave and record their return on the patients report and follow up with the vacation department.

Responsible for managing financial operations and support for onboarding new merchants and maintaining relationships with existing ones. This role ensures smooth payment processing, accurate reconciliation, and compliance with company policies while addressing financial inquiries and resolving merchant issues.

Merchant Onboarding:
Assist in the financial setup of new merchants, including account verification and integration with payment systems.
Review and validate merchant documentation for compliance with company and regulatory requirements.

Merchant Support:
Serve as the primary point of contact for financial-related queries from merchants.

Transaction Monitoring:
Monitor daily transactions for discrepancies or irregularities.
Work with the technical team to resolve payment gateway issues.

Reporting and Analysis :
Generate regular financial reports for merchants, including payment summaries and settlement details.
Analyze transaction data to identify trends and provide actionable insights to merchants.

Compliance and Risk Management:
Ensure all merchant financial activities comply with company policies and regulations.

Merchant Retention:
Build and maintain strong relationships with existing merchants by offering financial guidance and support.

Identify opportunities for upselling additional services or products.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Completed data entry tasks with accuracy and efficiency.
• Maintained files, records, and chronologies of entry activities.
• Scanned documents and saved in database to keep records of essential organizational information.
• Verified data files prior to entry to maintain high data accuracy.