Adham Hesham
Account Manager
Cairo
Summary
Young professional with great interpersonal skills, some light experience in service jobs and basic customer-business interactions. Under graduated, but with existing skills from part-time work, social projects, college initiatives and numerous extracurricular activities. Determined to be an asset to any customer service team by providing positive experiences and impressions for clients. Confident PC user. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Account Manager
Etegah Media Production And Influencers Marketing
02.2023 - Current
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Improved overall team productivity by implementing best practices in organization and time management.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
PR Executive
Etegah Media Production And Influencers Marketing
02.2023 - Current
- Coordinated with design teams to produce visually appealing collateral materials that supported overall PR efforts.
- Secured media coverage for clients through strategic pitching and relationship-building with journalists.
- Increased brand visibility by developing and executing successful PR campaigns.
- Mentored junior team members, providing guidance and support in their professional development within the PR industry.
- Boosted engagement on social media platforms through the creation of compelling content and targeted ad campaigns.
- Delivered measurable results by consistently tracking campaign success through data analysis and reporting metrics back to clients.
- Organized and facilitated high-profile events, resulting in increased brand awareness and positive press coverage.
- Led brainstorming sessions centered around creative campaign ideas that resonated with target audiences while remaining true to client goals.
- Collaborated with internal teams to create cohesive marketing strategies that aligned with client objectives and maximized results.
- Enhanced client reputation by managing crisis communications and mitigating negative publicity.
- Working with Influencers All over the world
Call Center Representative
Teleperformance
01.2022 - 06.2022
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Front Desk Supervisor
The Fitness Grind
07.2022 - 11.2022
- Improved response times to guest requests through effective delegation of tasks among team members.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Trainee
Mansour Group Company
07.2021 - 08.2021
- Check Pricing
- Attended communication skills
- Experience in Discount Stores and check first in and out
- Check the store cycle.
Trainee
Mansour Group Company
06.2020 - 08.2020
- Direct with retail with Mansour Products such as (SunShine, Bonjourno, Ferrero rocher)
- Performing stock outs, organizing the shelf, setting up displays, and setting up price and promotional signs.
Merchandiser
Mansour Group Company
06.2019 - 08.2019
- Collaborating with suppliers, manufacturers, and stores to ensure proper execution of plans
- Gathering information on market trends and customers' reactions to products
- Responsible for everything that happens to a product from the moment it is delivered to the store to the moment a shopper picks it up off the shelf
- Performing stock outs, organizing the shelf, setting up displays, and setting up price and promotional signs.
Education
Thanweya Aama -
Egyptian Language School
New Cairo, EgyptCourses
Faculty of Business, Credit Hours, English -
Ain Shams University
2024
Skills
Ability to Multitasks
Time Management
Leadership Skills
Fast Learner
Adaptability
Computer Skills
Ability to work under pressure
Ability to work in a team
Communication Skills
Critical Thinking and Problem Solving
Advertising
Campaign execution
Project Management
Brand Management
Data Analytics
Account Management
Lead Development
Business Development
Account development
Account Servicing
Sales Development
Client Relationship Management
Complaint Management
Team Training
Schedule Management
Sales Analysis
Strategic Planning
Client meetings
Goal Setting
Sales tactics
Sales Forecasting
Relationship building and management
Sales Techniques
Timeline
Account Manager
Etegah Media Production And Influencers Marketing
02.2023 - Current
PR Executive
Etegah Media Production And Influencers Marketing
02.2023 - Current
Front Desk Supervisor
The Fitness Grind
07.2022 - 11.2022
Call Center Representative
Teleperformance
01.2022 - 06.2022
Trainee
Mansour Group Company
07.2021 - 08.2021
Trainee
Mansour Group Company
06.2020 - 08.2020
Merchandiser
Mansour Group Company
06.2019 - 08.2019
Thanweya Aama -
Egyptian Language School
Courses
Faculty of Business, Credit Hours, English -
Ain Shams University