Ahmad Ashraf Ahmad Fahim
Cairo,Cairo
Summary
Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Call Center Representative
Banque Misr
Giza , Giza
01.2023 - Current
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Call Center Agent
National Bank Of Egypt
Cairo, Cairo
11.2020 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Consultant
UberEATS
Cairo , Cairo
07.2022 - 01.2023
- Audited documentation to identify errors and documented findings for review and action.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
Education
Good - Turkish Language
Ainshams University
Cairo 09.2012 - 05.2018
Skills
Documentation and reporting
undefinedTimeline
Call Center Representative
Banque Misr
01.2023 - Current
Customer Service Consultant
UberEATS
07.2022 - 01.2023
Call Center Agent
National Bank Of Egypt
11.2020 - 07.2022
Good - Turkish Language
Ainshams University
09.2012 - 05.2018
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