Ahmad Bashandy
Senior Trainer
Cairo
Summary
Accomplished Senior Trainer at Concentrix, adept in organizational leadership and training program development. Excelled in enhancing employee competencies and customer satisfaction through innovative training strategies and effective team collaboration. Demonstrated success in improving training outcomes, leveraging both soft skills training and database management expertise.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Senior Trainer
Concentrix
6th Of October
11.2022 - Current
- Recruited, trained and mentored new instructors.
- Oversaw day-to-day functions of training department.
- Provided virtual training and online presentations.
- Increased employee competency by developing and delivering comprehensive training programs.
- Developed assessment tools to measure individual learner progress and demonstrate overall program success.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
Customer Service Specialist
Concentrix
06.2021 - 11.2021
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Education
Bachelor of Architecture - Architecture
Girne American School
Cyprus 04.2001 -
Skills
Organizational Leadership
Lesson Planning
Scheduling training sessions
Operations Management
Soft skills training
Train-the-Trainer
Work Coordination
Time management abilities
Training Program Development
Database Management
Team Collaboration
Employee Relations
Certification
Certified Trainer, booking.com
Timeline
Senior Trainer
Concentrix
11.2022 - Current
Certified Trainer, booking.com
02-2022
Evolve Training
11-2021
Customer Service Specialist
Concentrix
06.2021 - 11.2021
Bachelor of Architecture - Architecture
Girne American School
04.2001 -
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