Ahmed Elsaba
IT Specialist
Summary
I am an IT Support Specialist at Abu Auf, a subsidiary of Agthia Group, with a Bachelor's in Information Technology and Systems. My role involves supporting IT infrastructure projects, installing and configuring computer systems, administrating diverse tech devices and systems, maintaining the camera system, diagnosing and troubleshooting hardware and software faults, and designing network configurations. I am passionate about data and AI, and I am eager to leverage my skills and knowledge to drive innovation in the field. Currently, I am seeking a Data Science / Machine Learning internship to further develop my expertise and contribute to impactful projects.
Overview
2
2
Languages
Work History
IT Support Specialist
Abu Auf
01.2024 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Offered assistance in implementing and developing training programs.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed backup and recovery of data assets to safeguard system availability.
- Created user accounts and assigned permissions.
Education
Bachelor of Science - Information Technology And System
Port Said University
Port Said 04.2001 -
Skills
Time management abilities
Helpdesk call support
Technical Support
Analytical Skills
Problem-solving abilities
Timeline
IT Support Specialist
Abu Auf
01.2024 - Current
Bachelor of Science - Information Technology And System
Port Said University
04.2001 -