Ahmad Yousri Ramadan
ICT Senior Business Consultant | Life & Career Coach And Trainer
Cairo
Summary
+ Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
+ Telecom Professional with +17 years of experience in ICT technologies.
+ Marketing and Innovative business solutions well established expertise.
+ Leadership and organizational management in top multinational corporate
+ Coaching and Training professional conducting training courses and helping people to live a healthy balanced and fulfilling life
+ Sales & Business development
+ Project Management & service delivery
Overview
18
18
years of professional experience
11
11
Years of postgrad education
3
3
Languages
2
2
Master Degrees in Technology & Business
5
5
Professional Certifications in Project Mgmt, Coaching & Training
5
5
Countries of professional experience
Work History
Founder & Trainer
CAPITAL³
Cairo
01.2021 - Current
- CAPITAL³ is my most recent startup business mainly focused on human capital development as individuals and as workplace calibers, teams and leaders.
- Focused on elevating the awareness level in a multi-dimensional approach for better self-management, self-actualization and self-fulfillment.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Identified business development challenges and customer concerns for proactive resolution.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Managed divisional marketing, advertising and new product development.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Academic Affairs & Marketing Executive Director
Huawei ICT Academy
Cairo
10.2017 - 04.2021
- One of the constitutional members of the whole iTB (ICT Talent Bank) CSR program and Huawei Academy activities in Egypt.
- Directed Academic Affairs department to establish the curriculum and train the trainers and trainees in all Huawei academies across Egyptian public & private universities.
- Directed Private Ecosystem to help & support Egyptian youth graduated from our program and certified from Huawei global certification to find their best career opportunities whether in corporate, freelancing platforms or in their own start-ups.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Designed or used assessments to monitor student learning outcomes.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Analyzed instructor, student and class trends to make proactive decisions about program operations.
- This was done in collaboration with top national and international organizations through HiRE job fair events (a newly branded activity that I introduced in iTB) and through other account management activities.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Planned, administered and controlled budgets and produced financial reports.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
Business Unit Manager
Universal Advanced Systems, UAS
Cairo
12.2016 - 01.2018
- Portfolio development, consultation, marketing penetration, strategic planning, trending technologies adoption.
- Supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Telecom Solutions Expert
MEJDAF Group
Riyadh
06.2013 - 12.2016
- Responsible of strategic telecom solutions for key accounts, including fixed/mobile network operators, vendors and vertical markets.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
Co-Founder & Chief Executive Officer
MassWaves
Cairo
04.2015 - Current
- MassWaves is my first startup business which was established back in April 2015 with a vision to be one of the most trusted consultant companies in Telecom & ICT market in Egypt, Africa and Middle East.
- The mission is to connect the scattered dots & close the gap between the three pillars of business: suppliers, partners and end customers.
- Established foundational processes for business operations.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Identified business development challenges and customer concerns for proactive resolution.
- Introduced new methods, practices and systems to reduce turnaround time.
Sr Pre-sales Engineer & Key Account Manager
UAS | Universal Advanced Systems
Cairo
12.2011 - 06.2013
- Responsible of Telecom solutions for major market segments:
- Operators (mobile/fixed), Defense, Oil & Gas, Governmental & others.
- Preparing & conducting presentations and Demos about new products & new solutions that are oriented & customized to customers' needs
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Respond accurately & swiftly to customers' inquiries & requests with the appropriate actions to reach customers' satisfaction & to maintain mature relationships
- Managed technical integration, systems engineering program management, customer support and program management.
- Upon customers' request for a proposal, prepare the quotation and technical proposal that meets customers' requirements
- Analyzed market trends, competitor performance and product strengths.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Checking & completing the SOC documents sent by customers
- Contribute in the planing for swap, expansions & migrations in the customers' network
- Maintain a mature & strong customer relationships inside & outside the zone of business
- Responsible of Key Accounts in Telecom Sector
- This includes top MNOs, ISPs & Vendors in Egypt.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Educated clients on new products or services to increase customer engagement with brand.
- Listened attentively to client feedback to create stronger relations and shape business.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Developed pipeline to monitor sales progress and boost company revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Identified key entry points to enhance market penetration and maximize returns.
- Capitalized on emerging trends to reap benefits during growth stages.
- Products & solutions:
- WiMAX network solutions (P2P & PMP) from AirSpan
- XDSL standards compliance testing (TR-67, TR-100, TR-104, TR-114) from Sparnex Instruments
- Mesh Wi-Fi networks from TROPOS
- Mobile Backhauling over microwave (PMP, 10.5, 26 & 28 GHz bands) from CBNL
- Active testing for fixed & mobile Broadband from Epitiro (ISP-I)
- Active & Passive monitoring soultions from Nexus Telecom (NETVIEW, VERIFIER, METER)
- Active & drive testing solutions from ASCOM (QVoice, Monitor Master)
- Projects involved in:
- Etisalat, Epitiro ISP-I project for Broadband, voice and video E2E testing
- Teleocm Egypt, Epitiro ISP-I project for voice Quality testing
- GUPCO, WiMAX network project
- NTRA, type approval for xDSL equipments
- AIO, WiFi survellience & communication project
- Mobinil, Monitor Master project
- SID, WiMAX Backhauling project.
Core Network Product Manager
HUAWEI CBG
Cairo
08.2008 - 12.2011
- Support of Orascom Telecom account and then transferred to Egypt office to be responsible of Mobinil account and supporting in Vodafone & Etisalat accounts
- Preparing & presenting presentations about new products & new solutions that are oriented & customized to customers' needs
- Respond accurately & swiftly to customers' inquiries & requests with the appropriate actions to reach customers' satisfaction & maintain the strong relationship
- Upon customers' request for a proposal, prepare the quotation and technical proposal that meets customers' requirements
- Checking & completing the SOC documents sent by customers
- Contribute in the planing for swaping, expansions & migrations in the customers' network
- Maintain a mature & strong customer relationships inside & outside the zone of business
- Products & solutions:
- All core network products & related solutions, covering fixed & mobile networks, CS/PS domains
- Summary of products experienced with: Softswitches, Media gateways, HLR, STPs, SGSN, GGSN, CG,
- SCP
- Summary of solutions: unified access core, IPN system, MSC N+1 dual homing, MSC/MGW pool solution, GSN pool solution
- Projects involved in:
- Canada project for 3G license & MSC/GSN pool solution (OT account)
- Mobinil project towards ALL-IP migration and VoIP solution
- Mobinil MSC pool trial solution and planning for the final implementation of the project
- Mobinil swap plan for the softswitches of ALU including VMSC & G/TMSC.
Senior IT Systems Engineer
LEONI Wiring Systems
Cairo
05.2006 - 08.2008
- Mailing System using SCALIX mail server and Scalix Connect MAPI
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Security protection using linux based proxy server and firewall in addition to SOPHOS AntiVirus
- Software/Drivers/Patches automatic deployment onto the whole domain using EMPIRUM deployment tool
- Planning and supervising network installations and Switches configuration
- Developing VBScript to automate administrative tasks and contributing in constructing MSI and setup.exe packages
- Brands: Dell
- HP
- Toshiba
- Cisco
- AMP
- Tyco Electronics.
Technical Support Engineer
CITE (Best Buy) | Apple Distributer
Cairo
10.2004 - 05.2006
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Hardware and software support for Servers, networks, desktops
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Preparation of Pre-sales technical offers
- Preparing Demos and presentations for new client-oriented solutions
- Brands: Apple, Dell, HP, IBM, Toshiba, Fujitsu & Siemens, Acer
- Major Clients:
- Government Sector: Army, Ministries of Agriculture, Culture, Statistics, others
- Education Sector: AUC, GUC, others
Education
Master of Science - Modern Telecommunication Networks
NTI | National Telecommunication Institute
Cairo, EG 10.2011 - 07.2013
Bachelor of Science - Electronics And Communication Engineering
Ain Shams University
Cairo, EG 10.1999 - 07.2004
PMP 4th Edition - PMI - Information Technology Project Management
PMI | Project Management Institute
Cairo, EG 08.2013 - 05.2014
MBA - Business Administration And Management
ESLSCA
Cairo, EG 10.2015 - 11.2018
ACC | Associate Certified Coach - Life Coaching
ICF | International Coach Federation
Cairo, EG 01.2017 - 06.2018
PCC | Professional Certified Coach - Career Coaching
ICF | International Coach Federation
Cairo, EG 11.2019 - 06.2021
CEP | Certified Enneagram Practitioner - Coaching With The Enneagram
EE | Enneagram Egypt
United States 12.2019 - 12.2020
CET | Certified Enneagram Trainer - Training By Enneagram
EE | Enneagram Egypt
Cairo, EG 12.2020 - 12.2021
Skills
ICT technologies & trends
Timeline
Founder & Trainer
CAPITAL³
01.2021 - Current
CET | Certified Enneagram Trainer - Training By Enneagram
EE | Enneagram Egypt
12.2020 - 12.2021
CEP | Certified Enneagram Practitioner - Coaching With The Enneagram
EE | Enneagram Egypt
12.2019 - 12.2020
PCC | Professional Certified Coach - Career Coaching
ICF | International Coach Federation
11.2019 - 06.2021
Academic Affairs & Marketing Executive Director
Huawei ICT Academy
10.2017 - 04.2021
ACC | Associate Certified Coach - Life Coaching
ICF | International Coach Federation
01.2017 - 06.2018
Business Unit Manager
Universal Advanced Systems, UAS
12.2016 - 01.2018
MBA - Business Administration And Management
ESLSCA
10.2015 - 11.2018
Co-Founder & Chief Executive Officer
MassWaves
04.2015 - Current
PMP 4th Edition - PMI - Information Technology Project Management
PMI | Project Management Institute
08.2013 - 05.2014
Telecom Solutions Expert
MEJDAF Group
06.2013 - 12.2016
Sr Pre-sales Engineer & Key Account Manager
UAS | Universal Advanced Systems
12.2011 - 06.2013
Master of Science - Modern Telecommunication Networks
NTI | National Telecommunication Institute
10.2011 - 07.2013
Core Network Product Manager
HUAWEI CBG
08.2008 - 12.2011
Senior IT Systems Engineer
LEONI Wiring Systems
05.2006 - 08.2008
Technical Support Engineer
CITE (Best Buy) | Apple Distributer
10.2004 - 05.2006
Bachelor of Science - Electronics And Communication Engineering
Ain Shams University
10.1999 - 07.2004
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