Ahmed Gomaa
Administrative Manager
Alexandria
Summary
14 Years of experience as an administrative manager and office manager in the largest companies in the Kingdom of Saudi Arabia and Alexandria. I am certified and qualified for this position and knowledgeable of SAP, Oracle, and ERP skill programs. Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with a proactive approach to problem-solving and organizational excellence.
Skill Highlights
· Project management
· Strong decision maker
· Complex problem solver
· art managing situations
· Service-focused Diligent admin with a solid foundation in administrative management
. Managed office operations and streamlined processes to enhance efficiency and productivity
. Demonstrated effective team leadership and keen problem-solving skills.
Overview
14
14
years of professional experience
4
4
Certification
Work History
Administrative Manager of the Alexandria branch
Global Elevators and Escalators ORONA Spanish
06.2022 - Current
- Administrative tasks:
- Supervising work management and arranging and organizing the office's work
- Answer all incoming phone calls and emails to provide excellent customer service
- Design and implement a system for keeping files in a standardized manner in accordance with the company's policies and instructions
- Receive complete appointment documents from new employees, review them, and send them to Cairo
- Determine the vacation schedule for all employees in the branch
- Notifying the company in Cairo 3 months after the new appointment to activate the subscription to private medical insurance, along with sending a personal photo and a copy of the employee card
- Follow up on the procedures for the employee's resignation and termination of service, sign all documents related to that, and send them to Cairo
- Sending a medical insurance card via email upon termination of service to any employee at the time to cancel the subscription
- Follow up on the work and quality of all devices within the branch and maintenance work on them
- Designing and implementing company policies, and providing the required facilities and assistance to branch employees
- Purchasing office supplies and office supplies and maintaining appropriate inventory levels
- Coordination and continuous communication between the Alexandria branch and the main office in Cairo
- Completing all the work requested from the managers in the Cairo office in a timely manner as quickly as possible
- Tasks of maintenance and follow-up of maintenance and technical work of the branch:
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Receiving faults from customers, including them in the branch's faults group, directing the technician to repair, and following up on the repair with the responsible engineer
- Submitting the monthly summary and breakdown statistics to management and submitting a report on the level of the work team according to company policies
- Sharing the daily itinerary for all branch employees in the group according to what was sent by the engineer or/supervisor
- Receiving the branch's measurements and sending them to the pricing department
- Writing the branch's measurements after pricing them and recording them in the relevant file according to an issued number and keeping them in the process file (archive)
- Maintain the report on the measurements for reference when needed
- Delivering and receiving maintenance cards from the maintenance department, keeping them organized, reviewing the operations for which monthly maintenance has been performed, issuing an invoice from the accounts department, and making a report on the units that have permanent problems
- Preparing traffic reports that have not been received and sites for which the maintenance card has not been signed
- Follow up and record the operations that are inspected and the remaining operations according to the plan established for that
- Follow up on elevator traffic reports and prepare their own report
- Maintaining the branch's maintenance portfolio file constantly updated
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Verified customer information for orderly, up-to-date online systems.
Administrative Assistant to General Manager
National Paper Company
11.2018 - 06.2022
- Schedule of appointments as determined by priority
- Assist in researching and compiling data and compose routine correspondence, reports, and presentations for review and final revision by the manager
- Maintain all files, confidential records
- Coordinate travel schedules, arranging meetings and teleconferences
- Filter all telephone calls, mail, and email; dispersing and handling as appropriate
- Receive, photocopy, distribute, and file a variety of incoming and outgoing correspondence and reports
- Be responsible for all incoming and outgoing mail and correspondence including but not limited to faxes, courier deliveries, etc
- May be responsible for taking and distributing internal meeting minutes
- Provide relevant data, information, and backup support materials to assist the manager with day-to-day operations, as requested
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Office manager of Executive Vice President for Finance
Saudi Airlines Company
12.2013 - 08.2018
- Company Overview: SARED
- Updating all forms previously used in public services to be used by Sared Company (internal and external letters, feasibility study, initial and final receipt of the project)
- Excellent ability to work with SAP and Oracle
- Work on the (LASER FISH) program to record incoming and outgoing mail from and to the administration, arranging all postal transactions according to the subject for ease of retrieval when needed
- An administrative archive that contains all the files of the administration's employees and all internal and external correspondence
- Organize recruitment, interview, training and development of office staff
- Managing and supervising administrative, secretarial and relationship staff
- General and monitoring the distribution of work and follow-up on its progress
- Distributing work to the office's employees and its affiliated departments and following up on implementation
- Monitoring the productivity of office staff and evaluating their performance
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Resource management specialist
Royal Commission Hospital
11.2012 - 11.2013
- Company Overview: RCMC
- Follow up the stock of medical supplies belonging to the Gulf Tender
- Communicate with suppliers and apply the necessary fines for delay
- RCMC
- Gave instruction on agricultural processes, pest management and food safety.
- Taught individuals how to properly complete tasks, improving execution, and streamlining processes.
Project Administrator (Delegation)
Arafat General Hospital
08.2012 - 11.2012
- I was assigned and delegated for the Hajj season of 1433.
- During my assignment, I followed up on all correspondence issued by the hospital and received from administration.
- A census was made of all project workers, their salaries were prepared, entry and exit permits for Arafat were renewed, residencies were renewed, and the necessary spare parts were provided to carry out maintenance work on the health centers in Muzdalifah and Mina.
- The necessary reports were prepared and sent to the administration in Jeddah.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Project administrator and data entry
Saudi Telecom Company
07.2010 - 07.2012
- Company Overview: STC
- Making a salary extract for employees
- Make a monthly inventory of consumables and refunds for the operating company
- Communicate with the administration in Jeddah regarding the renewal of employee residencies and vacations
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
Education
Bachelor of Arts - History
Alexandria University
Alexandria 07-2009
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Administrative Support
- HR Support
- Employee Development
- Document Control
- Human Resources
- Data Management
- Office Supervision
- Project Management
- Administrative improvement
Certification
· Holds the International Computer Driving License (ICDL).
· Holds a certificate approved by the Academy of Excellence for my presence in the management of the art of time.
· Holds a diploma in human resources from the generations of knowledge academy for training, development and educational studies
· Obtained a certificate to attend the evening of the Arab International Center for Training and Consultation, entitled The Magic of Influencing Others and the Arts of Persuasion
· He holds a diploma in the art of managing situations from the Generations of Knowledge Academy for training, development and educational studies
· He holds a Diploma in Neuro Linguistic Programming from the Generations of Knowledge Academy for Training, Development and Educational Studies.
Languages
Arabic
Native language
English
Upper intermediate
B2
Affiliations
- Royal commission medical center achievement certificate in recognition of valuable contributions and active participation in achieving the joint commission international JCI accreditation on march 20,2013
- Certificate of thanks and appreciation from the health centers in Arafat for the effort made in making the health centers in Arafat a success for the Hajj season 1433
- Certificate of Appreciation from Saudi Airlines in recognition of his distinguished participation, sincere efforts and effective performance with a team spirit during his tenure as the Executive Vice President of Finance Office Manager.
Accomplishments
- Collaborated with team of 50 in the development of [Global Elevators and Escalators ORONA
Spanish]. - Coordinate and resolve internal disorganization between departments that led to multiple directions for
the team. - Supervised team of 500 staff members.
- Resolved product issue through consumer testing.
- Solving the product problem through consumer testing. Internal coordination was achieved through
effective assistance in my department, inter-departmental guidance and periodic follow-up on it. - Used Microsoft Excel to develop inventory-tracking spreadsheets.
- Use Microsoft Excel and SAP Business, right to develop inventory-tracking spreadsheets, prepare
monthly and periodic reports, issue all measurements, and make an inventory for each customer
separately to facilitate the financial management to make an annual inventory in the annual budget
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureCareer advancementPersonal development programsWork-life balanceWork from home optionQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Drawing: It is a talent I have had since I was young and I love to do it in my free time
Learning: I love to learn everything new so I can keep up with my times in everything
Development: I don't strive, I stand still, I love to develop myself and this is what made me seek to take courses that qualify me for my work
Software
Sap bussines one
Oracle
ERP
Microsoft Office
Timeline
Administrative Manager of the Alexandria branch
Global Elevators and Escalators ORONA Spanish
06.2022 - Current
Administrative Assistant to General Manager
National Paper Company
11.2018 - 06.2022
Office manager of Executive Vice President for Finance
Saudi Airlines Company
12.2013 - 08.2018
Resource management specialist
Royal Commission Hospital
11.2012 - 11.2013
Project Administrator (Delegation)
Arafat General Hospital
08.2012 - 11.2012
Project administrator and data entry
Saudi Telecom Company
07.2010 - 07.2012
· Holds the International Computer Driving License (ICDL).
· Holds a certificate approved by the Academy of Excellence for my presence in the management of the art of time.
· Holds a diploma in human resources from the generations of knowledge academy for training, development and educational studies
· Obtained a certificate to attend the evening of the Arab International Center for Training and Consultation, entitled The Magic of Influencing Others and the Arts of Persuasion
· He holds a diploma in the art of managing situations from the Generations of Knowledge Academy for training, development and educational studies
· He holds a Diploma in Neuro Linguistic Programming from the Generations of Knowledge Academy for Training, Development and Educational Studies.
Bachelor of Arts - History
Alexandria University
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