Ahmed Abbas Kheir
Summary
Highly accomplished IT Director with 20+ years of progressive leadership experience transforming IT infrastructure, application support, and security services for leading organizations. Proven track record of developing and executing strategic IT initiatives that drive efficiency, enhance security, and deliver measurable business value. Adept at leading complex migrations, optimizing network performance, and building high-performing teams, as demonstrated by [mention 1-2 powerful, quantifiable achievements from your experience, e.g., 'establishing 1.8 GB internet bandwidth across multiple carriers' or 'pioneering the first enterprise-wide Microsoft Cloud solution in Egypt']. Expert in technology needs assessments, RFP development, and staff training, committed to leveraging diverse methodologies for impactful business solutions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Information Technology
Technorevolt
03.2022 - Current
- Analyzing a clients' IT systems and infrastructure.
- Diagnosing IT system problems, inefficiencies, and weaknesses.
- Led IT strategy development to align technology initiatives with business objectives.
- Implementing a technological solution to meet business needs.
- Analyzing and determining security threats.
- Providing advice on technology best practices.
- Collaborating with the technical in-house team to ensure familiarity with technology.
- Training staff to use the new IT system.
- Monitoring the success of IT solutions.
- Producing detailed reports on the efficacy of the technology.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Audit and verify IT implementation results by conducting the needed tests.
- Sets and updates Integrant IT standards and processes for companies according to their industry.
- Facilitated IT enterprise architecture across the organization's enterprise transformation programs.
- Conformed to quality, performance, and interoperability standards for the implementation of solutions.
- Directed IT services, counseled executives, and collaborated with senior management on strategic planning.
- Worked closely with infrastructure staff and departmental decision-makers to identify, recommend, develop, and implement cost-effective technology solutions.
Head of IT services
The British University in Egypt
09.2010 - 02.2022
- Direct and supervise more than 20 IT professionals who are responsible to maintain IT services for the BUE community (13500 users).
- Oversaw implementation of enterprise systems, enhancing operational efficiency across departments.
- Develop technical aspects of the university's strategy to ensure alignment between its architectural design and business goals.
- Develop strategic plans and implement the objectives of the information technology needs of the university to ensure the computer capabilities are responsive to the needs of the university’s growth and objectives.
- Direct and manage computing and information technology strategic plans, policies, programs, and schedules for business and education data processing, computer services, network communications, and management information services to accomplish the university goals and objectives.
- Direct the information and data integrity of the university and its education units.
- Develop and establish operating policies and approaches for computing and information technology. Evaluate overall operations of computing and information technology functions and recommend enhancements.
- Involving in the university objectives, as well as budget preparation to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.
- Interact with faculties’ deans on internal and external operations that are impacted by the capture, storage, processing, and dissemination of information.
- Review major contracts for computing and information technology services and equipment.
- Ensure that the security of the information systems, communication lines, and equipment is up to standard levels.
- Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
- Responsible for the development, review, and certification of all backup and DR plans.
- Developed & manage all service desk policies & producers (following the ITIL standards).
- Identify emerging information technologies to be assimilated, integrated, and introduced within the university.
- Assess new computing technologies to determine the potential value for the university & its education facilities.
- Oversee ongoing improvements and the feasibility of system enhancements.
- Establish campus infrastructure to support and guide individual divisions/departments/sites in university and information technology efforts.
- Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
- Serve on planning and policy-making committees.
- Part of the major projects:
- Migration of physical server infrastructure to virtual infrastructure using Nutanix hyper-converged solution.
- Design & implement backup infrastructure using Veeam & Nutanix Mine solution.
- Design & implement the campus's new network infrastructure using UTP & Fiber technology.
- Design & implement the dorm’s FTTH infrastructure using Huawei technology.
- Design & implement campus wireless infrastructure using Huawei Wi-Fi 6 technology.
- Design & implement campus security solutions using Fortinet & TrendMicro solutions.
- Establish 1.8 GB internet bandwidth via a multi-tire connection using different carrying media.
- Implement & install campus E-gate system for staff & students’ access.
- Implement a staff attendance system based on RFID & fingerprint technology.
- Migrate email system from local exchange server to Office 365 using Microsoft ADFS & SSO service.
- Network upgrades include VLANs, IP addressing & network security.
- Set up BUE’s e-learning solution over Microsoft cloud service. (the first enterprise in Egypt to use MS Cloud service).
Technical Manager
Barmajiah
06.2009 - 09.2010
- Support and maintain large-scale production networks and systems, including the design and development of tools and scripts to assist with such maintenance.
- Integrate and/or consolidate servers and services between different business units and technologies, including the design and development of the necessary integration tools.
- Design, integrate, and maintain network services such as DNS, DHCP, mail systems, active directory, virtual private networks, and firewalls.
- Design and develops high-performance groups of servers for resource-intensive network applications.
- Design archive and backup systems.
- Work closely with technical staff to insure those backup and archiving designs and procedures are implemented properly.
- Plan and implement system security policy, including firewalls, host and client access, file permissions, and user accounts.
- Develop best practices, operational procedures, and design documentation.
- Plan and coordinate system utilization, and perform growth analysis and capacity planning.
- Review current systems and makes technical/process recommendations for Barmajiah’s clients - improving efficiency.
- Plan and manage multiple IT projects for Barmajiah’s clients.
- Provide on-call support advice and technical support to various users/clients regarding operational/application issues.
- Install and debug new and/or upgraded software on server and client platforms.
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems.
- Stay up to date with relevant state-of-the-art technology, equipment, and/or systems, Evaluate new hardware and software technologies, and present analysis and purchase recommendations to Barmajiah’s clients.
Deputy Head of IT services
British University in Egypt
11.2007 - 06.2009
- Identified issues, analyzed information, and provide solutions to problems.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved problems, improved operations, and provided exceptional service.
- Guided organizational technology strategy and roadmaps.
- Assisted in the development of long-term strategies to grow the department and resources.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated technical training and personal development classes for staff members.
- Write policies, procedures, and manuals governing internal IT use.
- Oversaw IT department operations and training.
- Customized and repaired technology based on staff requests.
Information Technology Manager
ERA Real-estate Middle East
02.2005 - 11.2007
- The main site includes 100 users in addition to 13th sites in EMEA
- The region contains a head office & 2 branches at least
- Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the company network
- Facilitate communication between staff, management, vendors, and other technology resources within the organization
- Oversee the back office computer operations of the affiliate management information system, including local area networks and wide-area networks
- Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation
- Design, implement, and evaluate the systems that support end users in the productive use of computer hardware and software
- Develop and implement user-training programs
- Oversee and evaluate system security and backup procedures
- Supervise the Network & helpdesk Administrators
- Develop and implement company VOIP (voice over IP) infrastructure
- Major projects accomplished:
- Main company building infrastructure
- Manage all SW installations using Microsoft servers such as ( AD 2003, exchange 2003, and ISA 2004/06)
- Designing data warehouse HW, SW plan
- Data warehouse implementation
- Branch office solution design in up to 13 countries
- Communication design between country offices & head office including VOIP
- Consultancy service to all franchise branches (design & implementation)
- Supervise compliance with company regulations against branch office with IT policies.
- Developed and implemented IT strategies aligned with business goals to support operational efficiency.
Senior Security Administrator
Commercial International Life Insurance
01.2004 - 02.2005
- Implemented security protocols to safeguard sensitive data and ensure regulatory compliance.
- Monitored and analyzed security incidents, identifying vulnerabilities and recommending corrective actions.
- Conducted regular security audits, enhancing system integrity and reducing potential risks.
- Trained staff on security best practices, fostering a culture of awareness and compliance across the organization.
- Collaborated with IT teams to integrate advanced security solutions into existing infrastructure, improving resilience against threats.
- Led incident response initiatives, coordinating efforts across departments to effectively manage security breaches.
- Evaluated emerging technologies and trends in cybersecurity, advising on strategic investments for enhanced protection measures.
- Assisted in developing business continuity plans, preparing the organization for disaster recovery scenarios.
Senior Network & Telecommunication Administrator
Commercial International Life Insurance
09.2003 - 01.2004
Education
B.Sc. - Information Technology Management
10th of Ramadan Higher Technological Institute - HTI
05.1998
Skills
- Infrastructure design and implementation
- Strategic organization
- Project management expertise
- Requirements gathering
- Financial budget management
- Collaborative team development
- Strategic issue analysis
- Cybersecurity technology expertise
- IT compliance
- Enterprise architecture
- Disaster recovery
- Virtualization
- Business analysis
- Business process improvement
Certification
- AWS Certified Cloud Practitioner
- Cisco Certified Network Associate Cyber Ops (CCNA Cyber Ops).
- ITIL Foundation Certificate in IT Service Management.
- Microsoft Certified Professional (MCP).
- Microsoft Certified Systems Administrator (MCSA 2003).
- Microsoft Certified Systems Administrator – Messaging (MCSA 2003+ Messaging).
- Microsoft Certified Systems Engineer (MCSE2003).
Languages
Arabic
English
Timeline
Director of Information Technology
Technorevolt
03.2022 - Current
Head of IT services
The British University in Egypt
09.2010 - 02.2022
Technical Manager
Barmajiah
06.2009 - 09.2010
Deputy Head of IT services
British University in Egypt
11.2007 - 06.2009
Information Technology Manager
ERA Real-estate Middle East
02.2005 - 11.2007
Senior Security Administrator
Commercial International Life Insurance
01.2004 - 02.2005
Senior Network & Telecommunication Administrator
Commercial International Life Insurance
09.2003 - 01.2004
B.Sc. - Information Technology Management
10th of Ramadan Higher Technological Institute - HTI
Similar Profiles
Ponapati SeupulePonapati Seupule
Director of Operations/Director of Information Technology at Chick-Fil-A RestaurantDirector of Operations/Director of Information Technology at Chick-Fil-A Restaurant
Haitham SanberHaitham Sanber
Director of Information Technology at Qudurat Investments Holding CompanyDirector of Information Technology at Qudurat Investments Holding Company
Charles L. RubleCharles L. Ruble
Director of Information Technology/CIO at Wytheville Community CollegeDirector of Information Technology/CIO at Wytheville Community College
BRADY MCPHAILBRADY MCPHAIL
Director of Information Technology at JW Marriott CharlotteDirector of Information Technology at JW Marriott Charlotte
Prasad SundaresanPrasad Sundaresan
Technology Architect and Delivery Lead at Accenture Services Pvt LtdTechnology Architect and Delivery Lead at Accenture Services Pvt Ltd