Ahmed Abdel-Mawla
Remote-Ready Customer Service & Sales Specialist
ALEXANDRIA
Summary
Customer service and sales professional with 5+ years of hybrid (on-site and remote) experience in U.S.-based roles. Adept at managing both in-person and virtual workflows, resolving complex inquiries, and driving sales growth. Skilled in remote collaboration tools, bilingual communication, and data-driven decision-making. Seeking a fully remote role to leverage expertise in customer engagement, cross-cultural support, and seamless multitasking across time zones
Overview
8
8
years of professional experience
2
2
Languages
Work History
Forex Trader
Online
01.2024 - Current
- Increased portfolio performance by consistently identifying high probability trade setups using technical and fundamental analysis.
- Managed risk exposure for optimal returns, implementing disciplined stop-loss orders and position sizing techniques.
- Optimized trading systems by regularly conducting backtesting procedures for strategy validation purposes.
Store Manager
Custom Tees
07.2021 - 10.2023
- Managed on-site operations while coordinating remotely with suppliers and team members via Slack and Trello, ensuring 98% on-time order fulfillment.
- Increased sales by 35% through hybrid strategies, including in-store promotions and remote email marketing campaigns.
- Trained staff in virtual customer service techniques, improving satisfaction ratings from 4.2 to 4.7/5
Sales Associate
ATTENTION Ink LLC
07.2019 - 11.2020
- Assisted customers with their printing needs and provided excellent service and satisfaction
- Processed orders, payments, and deliveries using the storeʼs software system
- Operated and maintained various printing machines and tools, such as printers, cutters, laminators, etc
- Handled customer complaints and issues in a professional and courteous manner
- Contributed to the storeʼs sales goals and targets by upselling and cross-selling products and services
- Provided bilingual (English/Arabic) phone/email support for international clients, resolving 90% of issues within 24 hours.
Assistant Manager
Zeno's Italian Restaurant
10.2018 - 05.2019
- Researching new wholesale food suppliers and negotiating prices
- Calculating future needs in kitchenware and equipment and placing orders
- Overseeing restaurant staff performance, ensuring quality dining
- Managing and storing vendorsʼ contracts and invoices
Junior Assistant
Ciro's Pizza & Subs
07.2017 - 10.2017
- Physical and mental skills used to accomplish duties including food preparation, inventory stocking, and basic cooking
- Manage all food order slips administer all verbal instructions and perform all cooking as per instructions
- Ensure optimal level of sanitation and safety standards in the work area at all times
- Exceptional communication and customer service skills
Education
Bachelor of Business Administration And Management - Business Administration
Arab Academy For Science And Technology
Alexandria, Egypt 04.2001 -
Skills
Technical Skills:
Remote Tools: Slack, Trello, Microsoft Teams, Zoom
E-commerce: Shopify (Order Processing)
Data Analysis: Excel (Sales Tracking), PowerPoint (Reporting)
Basic Web Skills: HTML/CSS (FAQ Portals, Email Templates)
Soft Skills:
Bilingual Communication (Native English & Arabic) Conflict Resolution
Cross-Cultural Sensitivity Time Zone Flexibility Team Leadership
Patience and persistence
Timeline
Forex Trader
Online
01.2024 - Current
Store Manager
Custom Tees
07.2021 - 10.2023
Sales Associate
ATTENTION Ink LLC
07.2019 - 11.2020
Assistant Manager
Zeno's Italian Restaurant
10.2018 - 05.2019
Junior Assistant
Ciro's Pizza & Subs
07.2017 - 10.2017
Bachelor of Business Administration And Management - Business Administration
Arab Academy For Science And Technology
04.2001 -