Ahmed Abdelhakim

• Effectively supervised all aspects of operations in the Qena and Aswan Flagship Branches, overseeing a sales team of 28 employees to meet company goals.
• 2022 achievements:

_ Aswan Branch: 145% Mobile sales Target Achievement, 100% E-Wallet, 80% DSL, and 6M EGP Revenue.

_ Qena Branch: 168% Mobile sales Target Achievement, 184% E-Wallet, 74% DSL, and 7.7M EGP Revenue.

• Growth of 40.5% in mobile sales in Q4-2022 in Aswan Branch compared to the (Q4 - 2021).
• Growth of 112% in mobile sales in 2022 in Qena Branch compared to 2021.
• Developed the unified PDR package to solve a business problem and unify sales performance review across all sections within the business unit
• Streamlined performance metrics by defining measurement protocols, creating data gathering processes, and implementing efficient reporting mechanisms.
• Planned and led recruitment process, hiring 40 salespeople across six sections in Upper Egypt Sales Region. Coordinated interview logistics, designed comprehensive stages to assess required skills, and prepared necessary documentation.
• Co-conducted online interviews to select sales agents for transfer from outsourcing to internal staff in Upper Egypt and the Red Sea business unit.

• Tested and certified as a trainer with extensive experience in the corporate training sector at Telecom Egypt group, delivering more than 300 hours of training to a diverse audience of over 100 trainees through various offline and online platforms.
• Designed and implemented an innovative 'Be relevant' Sales Training workshop that equips sales personnel with expertise in all aspects of the sales cycle; from generating and qualifying leads to delivering persuasive pitches and successfully closing deals.
• Developed and implemented custom training programs aligning with organizational needs
• Handled arrangement and facilitation of on-site training sessions.
• Determined overall effectiveness of programs and made improvements.

• Attained an outstanding performance by reaching 107% of ADSL target, surpassing the Postpaid goal by 136.47%, and maintaining a strong success rate of 75% for pre-paid services throughout the year.
• Received recognition as the top performer in the FEB and MAR 2019 Sales Contest for flagship retail branches.
• No.#1 Postpaid achiever branch in the company in MAR2019 with 431% target achievement.
• Delivered impressive results in 2021 despite having a shortfall in sales team with accomplishments such as achieving 82.88% of ADSL target, surpassing Postpaid by reaching 67.37%, and securing pre-paid at an impressive rate of74.44%.
• Led the branch with highest number of sold postpaid lines, securing the top position for the region in 2021.
• 201% off-target achievement (7568 items sold in two separate projects) in 2021.
• Achieved 100% accuracy in branch reports, ensuring compliance with internal quality standards and external regulatory requirements from 2018 to 2021.
• Maintained a perfect track record with zero rejection from the archiving center for all archived shipments. Expertly managed and processed significant volumes amounting to a total of11,180 contracts shipped between the years 2019 to2021.

• Answered technical and procedural questions for less experienced team members to enhance their skills.
• Submitted activity and results reports to management on a regular basis, including daily sales reports, weekly work plans, and monthly/annual territory analyses.
• Investigates and resolves customer complaints, developing solutions and preparing reports for management's review.
• Sustains up-to-date professional and technical knowledge through involvement in educational workshops, staying current with industry publications, building personal networks, and active participation in professional societies.
• Ensures the availability of comprehensive sales data by consistently maintaining records of area and customer sales.

• Built relationships with prospects by understanding their needs, providing helpful advice, and following up regularly on progress made towards goals.
• Performed cold calls and emails to prospective customers, introducing our services and products.
• Collaborated with sales team members to develop strategies that would increase lead conversion rate.

• Perform direct marketing and sales activities to generate sales as per the agreed sales and marketing plan.
• Present to customer the latest updated offers issued and prepared by the sales manager in order to increase sales in the showroom.
• Respond to and follow up customers' inquiries and requests.
• Maintain and develop existing and new customers through planned individual account support.
• Monitor and report on activities and provide relevant management information.
• Capable of explaining all the information of the products as well as communicating the use of all the products in the most professional and efficient way.
• Implement the sales strategy within the showroom.
• Attend training and to develop relevant knowledge and skills.
• Implement shop merchandising, layout and customer traffic flow so as to customer satisfaction, appearance, image and ergonomics for customers.

• Generating & qualifying leads.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Checks inventory to ensure orders are in stock. - Takes orders over the phone and in person.
• Provide technical support after merchandise is purchased.
• Construct sales pitches and presentations.
• Demonstrate product features before a sale.
• Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.
• Visiting clients and potential clients to evaluate needs or promote products and services.
• Maintaining client records. - Answering client questions about credit terms, products, prices and availability.

• Managed a team to effectively implement marketing strategies that aligned with customer requirements and budget constraints.

• Maintained efficient workflow by processing and managing work orders to ensure timely delivery of materials.