Ahmed Abdelsalam Ahmed
International Account Quality Specialist
Cairo
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Quality Specialist
VOIS
08.2013 - Current
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
German Tour Leader
OFT Reisen
09.2004 - 08.2013
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Assisted clients with travel documentation requirements such as visas or permits, streamlining the pre-travel process for them.
- Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
- Guided groups of up to [Number] people on scheduled tours.
- Regularly reviewed feedback from clients and incorporated suggestions into future tours for continuous improvement of offerings.
Education
High School Diploma -
Faculty of Hotel And Tourism
Helwan, Egypt 04.2001 -
Bachelor of Arts - German
Bachelor of Language Faculty Alsun
Ayn Shams University 04.2001 -
Skills
Documentation control
Timeline
Quality Specialist
VOIS
08.2013 - Current
German Tour Leader
OFT Reisen
09.2004 - 08.2013
High School Diploma -
Faculty of Hotel And Tourism
04.2001 -
Bachelor of Arts - German
Bachelor of Language Faculty Alsun
04.2001 -
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