Reading novels
Ahmed Abdelslam
Supervisor Reception
Giza
Summary
Seasoned Front Desk Supervisor at Pyramids Park Resort Cairo, renowned for elevating guest satisfaction through exceptional communication and problem-solving skills. Expert in reservation management and staff training, significantly boosting team productivity and guest loyalty. Demonstrates proficiency in cash management and hospitality services, ensuring seamless operations and a welcoming environment.
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Front Desk Agent
Solux Cairo Hotel
01.2021 - 05.2021
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Desk Receptionist
Pyramids Park Resort
05.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Shift Leader
Pyramids Park Resort
03.2022 - 03.2023
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Oversaw the scheduling of front desk staff, ensuring optimal coverage during peak hours and reducing overtime costs.
- Dealt with guest issues and special requests.
- Coordinated with maintenance teams to ensure prompt resolution of facility issues impacting guests'' stays.
- Used Opera system to manage guest accounts and information.
- Resolved guest complaints efficiently, resulting in increased loyalty and repeat business.
Front Desk Supervisor
Pyramids Park Resort Cairo
03.2023 - Current
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Act as night Manager
- Kept accounts in balance and ran daily reports to verify totals.
Education
Master of Arts - Hebrew Department
Helwan University
Cairo 04.2001 -
Skills
Listening skills
Problem-solving skills
Scheduling and planning
Hospitality services
Time management
Guest relations
File management
Cash management
Exceptional communication
Reservation management
Staff training and development
Reservations management
Certification
Edraak for microsoft and excel
Interests
Timeline
Certified supervisor , Pyramids park resort
03-2024
Front Desk Supervisor
Pyramids Park Resort Cairo
03.2023 - Current
Front Desk Shift Leader
Pyramids Park Resort
03.2022 - 03.2023
Edraak for microsoft and excel
03-2022
Front Desk Receptionist
Pyramids Park Resort
05.2021 - 03.2022
Front Desk Agent
Solux Cairo Hotel
01.2021 - 05.2021
Concept English Certifications
02-2020
Master of Arts - Hebrew Department
Helwan University
04.2001 -
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