Ahmed Abou Hussein
Operation Manager
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Operation Manager
MENA Submarine Cable Systems (Telecom Egypt)
01.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Manage Vendor Technical Support agreements and procurement of new equipment
- Manage subsea cable maintenance agreement
- Audit visits to cable landing stations.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands..
Operation Team Leader
MENA Submarine Cable Systems (Telecom Egypt)
01.2014 - 12.2016
- Consistently met or exceeded targets through diligent oversight of daily operations.
- Demonstrated strong leadership abilities in high-pressure situations by maintaining a calm demeanor and making informed decisions quickly.
- Oversaw inventory management systems that minimized shortages while maintaining optimal stock levels at all times.
- Created a positive work environment by fostering open communication channels, addressing employee concerns promptly, and acknowledging outstanding individual contributions regularly.
- Enhanced team performance by providing regular training, coaching, and feedback to improve skill sets.
Operation Senior Engineer
MENA Submarine Cable Systems (Telecom Egypt)
12.2009 - 12.2013
- Acceptance tests for the optical transmission equipment
- Regular preventive maintenance.
- Inventory management to maintain sufficient spare pool.
- Developed operational processes documentation to streamline operations.
- Develop templates and reports for operational tasks
Transmission Operation and Maintenance Engineer
Telecom Egypt
06.2005 - 11.2009
- Worked on various vendor equipment (DWDM, ADM and PFE) and monitor undersea cable equipment (optical repeaters and branching units)
- Optical fiber cable patching
- Testing optical transmission equipment
- Monitor optical networks, generate, and review PM reports to assure traffic stability and equipment integrity
- Regular preventive maintenance of the network
- Troubleshooting and corrective maintenance
- Attend equipment installations and commissioning
- Optical fiber cable repair and testing
Education
Graduate Diploma - Electronics And Communications Engineering
Arab Academy For Science And Technology
Alexandria, Egypt 01.2004 - 04.2006
Bachelor of Science - Electronics And Communications Engineering
Arab Academy For Science And Technology
Alexandria, Egypt 04.1997 - 04.2002
Skills
Customer Service
Process Improvement
Workflow Optimization
Incidents management
Document Control
Problem-Solving
MS Office
Operations Management
Performance monitoring
Coursework
- Technical Training (Infinera, Alcatel, Ciena, Subcom, Huawei)
- Linux Red Hat System Administration (3 levels) course
- Cisco CCNA course
- American Chamber of Commerce in Egypt “Business Skills Development” Course
Timeline
Operation Manager
MENA Submarine Cable Systems (Telecom Egypt)
01.2017 - Current
Operation Team Leader
MENA Submarine Cable Systems (Telecom Egypt)
01.2014 - 12.2016
Operation Senior Engineer
MENA Submarine Cable Systems (Telecom Egypt)
12.2009 - 12.2013
Transmission Operation and Maintenance Engineer
Telecom Egypt
06.2005 - 11.2009
Graduate Diploma - Electronics And Communications Engineering
Arab Academy For Science And Technology
01.2004 - 04.2006
Bachelor of Science - Electronics And Communications Engineering
Arab Academy For Science And Technology
04.1997 - 04.2002