Ahmed Adel
Technical Support At TNA
Cairo
Summary
Senior-level IT Executive with 5 years of program PC and Mac management and have experience to support IT operations. Background in maintenance of printers and scanners. Successfully coordinates project work to mitigate risks and solve technical issues
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Information Technology Officer
Tarek Nour
Giza
10.2020 - Current
- Providing full technical support for PC units
- Update the programs and systems of the Mac units and fix their technical problems
- Follow-up and maintenance of printers and scanning units
- Installing Windows for PC units and adding definitions and programs
- Solve internet and hardware problems for company units
- Responsibility for units, their accessories, and routers, and their follow-up
Technical Support Officer
Asma Group for Artistic Production
Giza
04.2019 - 10.2020
- Maintenance of editing and graphic units
- Download and install modification programs and add the plugin for these programs
- Follow up on the hard drives on which the company files are placed
- Manage usernames and passwords for users
- Solve all technical problems related to internet connection
Technical Support Assistant
Wasla
Cairo
07.2015 - 06.2017
- Providing hardware service for the company's devices
- Responsibility for all company devices including software and accessories
- Manage usernames and passwords for users
- Assistance in providing the company's software services
Education
Graduate - Faculty Of Law
Helwan University
Cairo 09.2013 - 07.2017
Skills
Decision-Making
Maintenance and Repair
Data Entry
Multitasking Abilities
Interpersonal Communication
Timeline
Information Technology Officer
Tarek Nour
10.2020 - Current
Technical Support Officer
Asma Group for Artistic Production
04.2019 - 10.2020
Technical Support Assistant
Wasla
07.2015 - 06.2017
Graduate - Faculty Of Law
Helwan University
09.2013 - 07.2017