AHMED ADEL

Key Responsibilities:

• Develop and implement strategic plans to enhance hospital operations and services in the short and long term in collaboration with the non-medical department heads
• Align operational strategies with the hospital's goals and objectives
• Establish periodic budgets for hospital-wide operations and activities to enhance the hospital's image and achievements
• Oversee and manage new projects, including expansions and renovations, ensuring timely and cost-effective completion
• Coordinate with relevant stakeholders to ensure project alignment with hospital standards
• Oversee the daily operations of the hospital, ensuring efficiency and effectiveness across all departments through inspections and regular reports from departments
• Implement operational policies and procedures to optimize hospital performance
• Ensure optimal allocation and utilization of resources, including non-medical staffing, equipment, and supplies
• Organize all materials, facilities, personnel, and resources necessary to run the hospital efficiently
• Monitor and manage operational budgets to achieve financial targets
• Approve departmental needs for facilities, equipment, furnishings, and non-medical staffing according to plans and regulations
• Oversee the hospital's supply chain, including stores and procurement
• Ensure timely procurement of medical and non-medical supplies, and manage inventory levels to prevent shortages and excesses
• Develop and maintain relationships with suppliers to ensure the best pricing and quality for purchased goods
• Oversee the maintenance of hospital facilities, ensuring all systems and structures are functioning properly and safely
• Implement and oversee environmental health and safety programs to ensure a safe and healthy environment
• Ensure compliance with environmental regulations and standards, and promote sustainable practices within the hospital
• Oversee the biomedical engineering department to ensure all medical equipment is properly maintained, calibrated, and in compliance with safety standards
• Develop and implement quality assurance programs to maintain high standards of patient care and safety on non-medical departments
• Establish and monitor key performance indicators (KPIs) to evaluate operational effectiveness
• Ensure hospital operations comply with all relevant bylaws, regulations, and standards
• Develop and implement risk management strategies to mitigate potential risks to the hospital
• Oversee the development and management of the hospital's operating budget
• Monitor financial performance and implement strategies to enhance profitability
• Serve as head to lead the CRM department to ensure effective communication and relationship-building with patients and their families
• Collect and analyze patient feedback to identify areas for improvement through patient satisfaction scoring system
• Oversee the implementation and maintenance of healthcare technologies and implementing new systems and innovations
• Foster a culture of innovation to continuously improve hospital operations and services
• Implement rules, regulations, policies, and procedures effectively
• Facilitate daily communications within the hospital and with external organizations
• Monitor the hospital's performance, turnover rate for non-medical departments, efficiency, effectiveness, and quality of services

Key Responsibilities:

• To lead and manage Egypt-based multi-process operations in the space of background verification services
• Drive people and performance management
• Drive improvement in the existing process, operational systems
• Support better management reporting, information flow and management, business processes and organizational planning
• Conduct review of operations performance on a daily, weekly and monthly basis with process managers and team leaders
• Have regular meetings and provide updates in the form of formal reviews to the senior leadership on the health of operations and key challenges faced
• Carry out improvement projects
• Conduct quarterly appraisals for those under direct supervision
• Supervise and coach managers/ team leaders and prepare them for the next level
• Relationship management with clients, vendors and issuing authorities
• Establish benchmark and analyze reasons for deviations, if any
• Design and implement rewards and recognition
• Daily and weekly MIS reporting
• Internal and external work scheduling and allocation
• Manage quality and audits
• Streamlining and implementation of processes across teams and offices
• Periodic review and tasks and explore alternatives of executing them efficiently and economically

Key Responsibilities:

• Handling internal day-to-day operational role which involves tasks required to provide the services to patients and visitors
• Be aware of daily clinic schedules and ensure work assignments are appropriate schedules to meet clinical needs of assigned areas
• Work closely with the Medical Director and Regional Director for Outpatients/Inpatients services to ensure operational needs throughout the departments are adequately met on an immediate basis
• Ensuring the implementation of strategic role which is concerned in meeting of organization competitive drivers within the market
• Assist in the short and long range planning function
• Managing external customer’s relations outside the organization to ensure the best reflection of the organization image
• Responsible for the operational performance of assigned staff
• Participate in the development and maintenance of the facility policies and procedures
• Maintain appropriate liaison with other outpatient/inpatient services and hospital departments to ensure appropriate coordination of efforts required to meet hospital and departmental goals
• Responsible for personnel activities related to staff allocation
• Develop job description, orientation programs for assigned staff as well as training programs
• Ensure assigned staff members are counselled on an immediate basis regarding all aspects of job performance and general employees’ performance
• Evaluate the performance of department’s staff to provide for professional development and to maximize contributions towards established goals
• Make recommendations regarding promotion, re-contracting and termination of any of the assigned staff members as necessary and/or appropriate
• Assist in the preparation of departmental budgets and allocation of funds based upon reviews of department estimates /recommendations, familiarity with operating procedures and cost/revenue projections
• Review all department requests for capital expense items and submit same with recommendations to Regional Director
• To manage the resources (material, people, energy and information) and the processes to get the best output with the highest quality standard
• To maintain secure competitive advantage for the facility and the right positioning in the market
• Provide and maintain effective communications with medical staff, the community and all levels of supervision and staff
• Regularly tour the facility and service area to solicit feedback regarding performance, need, etc
• To ensure the involvement of all the heads of functional departments and avoid isolated decisions toward individual goals
• Ensure customers satisfaction by ensuring the quality process and availability of services
• Develop and implement mechanisms and processes to ensure patient education material and programs are readily available in the assigned areas
• Attend and participate in the departmental staff meetings and education sessions
• Maintain records and prepare statistical reports on time as appropriate/necessary
• Participate with the facility Medical Director and senior staff in achieving the international accreditation and in passing all healthcare moderators inspections
• Cooperate with the Medical Director and senior staff in keeping a high standard of quality for all the patients and visitors and adhere with the organization mission and vision
• Recognize the cultural needs of patients and adapt patient care activity accordingly

Accomplishments:

• Lead a team of 200+ full time employees in 66 beds specialized hospital
• Full P & L responsibility with annual budget of 80 million SR
• Joint Commissions Re-accreditation in December 2018

Accomplishments:

• Lead a team of 98 full time employees for 2 locations
• Assisted with the successful expansion and launch of a new state of the art day-care surgery branch in 2012
• Successfully led team to achieve the Joint Commissions Accreditation in 2012 and re-accreditation in 2016
• Streamlined operational efficiency across the two centers departments and improved the patient satisfaction to reach 92%
• Achieved revenue growth of 40% over the period from 2009 to 2012 and 30% from 2012 to 2016 with total growth of 27% in number of patients

Key Responsibilities:

• Providing medical treatment to guests and staff of the resort
• Examine patients physically and assess the medical condition of patients
• Listening to and questioning patients sensibly with compassion and human dignity
• Carry out minor surgical procedures as and when necessary
• Referring patients to specialists’ medical service when necessary and accompanying patients to such specialized medical centers or any other destination if required
• Responding quickly to emergencies or to requirements of patients at all-time including off duty hours and to visit, provide treatment to patients at locations other than the clinic if required
• Making bills for guest patients for the services rendered in accordance with hotel policy and procedures and deliver details to concerned department

Key Responsibilities:

• Assigns, supervises and reviews the work of employees interprets departmental rules, regulations and policies to employees; screens and processes medical claims and audits claims processed by subordinates
• Review and authorize, as appropriate, Prior authorization requests
• Review all requests not approved by the Prior Authorization Technician
• Assist the Prior Authorization department with the Prior Authorization process
• Answers inquiries from health service members regarding their claims on major medical coverage or on other disputed claim matters or benefits; assists members in preparing major medical claims forms by advising them of the type of evidence required to submit claims
• Discusses medical claims or medical services with doctors, hospitals, laboratories and others