Ahmed Adel Mohamed
Senior Product Manager - Library Solutions- Middle East and North Africa
Cairo
Summary
Results-driven Senior Product Manager with over 14 years of experience as a Senior Account Manager in library solutions, including MEDAD LSP, Symphony ILS, and Sierra, as well as higher education solutions. Proven track record in managing product lifecycles, creating comprehensive proposals, and providing cost analyses. Skilled in conducting demonstrations and supporting sales teams to enhance client engagement. Adept at navigating both cloud-based and on-premises solutions, leveraging a strong background to deliver tailored services that meet diverse client needs in the library and higher education sectors.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Senior Product Manager-Library Solutions
Naseej For Technology
11.2023 - Current
- Engage proactively with potential clients to thoroughly understand their requirements, offering expert insights on how the MEDAD LSP can seamlessly address their library management needs.
- Collaborate closely with the sales team to devise and implement effective sales strategies for the MEDAD Library Services Platform, harnessing the platform's unique strengths to drive engagement and results.
- Craft comprehensive and tailored proposals for the MEDAD Library Services Platform (Library Management, Discovery Portal, and Digital Repository), built on the Folio, to meet the distinctive needs of clients throughout the Middle East and North Africa (MENA) region.
- Deliver compelling technical demonstrations of the MEDAD LSP offerings (including MEDAD Library Management, MEDAD Portal, and MEDAD Digital Assets Repository), effectively showcasing their features and benefits.
- Coordinate closely with the sales teams across all Naseej offices to ensure alignment in client interactions and to monitor the progress of proposals and sales initiatives.
- Conduct in-depth analysis of market trends and competitor activities in the MENA region to inform sales strategies and enhance the effectiveness of proposals for the MEDAD Library Services Platform.
- Equip the sales team with training and resources on the technical aspects of the MEDAD LSP, empowering them to address client inquiries with confidence and expertise.
Senior Accounts Manager - Higher Education (Egypt, Libya, Sudan)
Naseej for Technology
10.2009 - 10.2023
- Manage and assist over 40 clients Public, Private, military and contribute to current existing accounts, requirements, pipelines
- Lead and generate new business leads and accounts
- Offering a first-class service to both potential and existing customers
- Work with clients to understand their business needs and to tailor our offer to meet these needs
- Follow up with prospective clients to develop new sales opportunities
- Establish and maintain strong client relationships through regular close contact with account management including regular face-to-face meetings, telephone, and email communications
- Provides monthly and quarterly status reports to each client
- Attend trade shows, exhibitions, and events.
Library Manager
Oman College of Management and Technology (OCMT)
08.2007 - 09.2009
- Managed Oman College of Management and Technology Libraries Daily Operation of three branches
- Ensured integration with educational programs of the OCMT
- Supervised all OCMT libraries professional and technical staff
- Developed and administer OCMT libraries policies and procedures
- Developed, deliver, and evaluate all services offered by OCMT libraries
- Developed and implement, with the Director, the OCMT Libraries Strategic Plan in alignment with the College Strategic Plan
- Participated in all meetings and workshops for library services
- Assist students with all reference services and provide all required information to staff and faculty
- Develop all library services collection activities.
Digital library coordinator
Egyptian Universities Libraries Consortium (EULC)
09.2006 - 07.2007
- Prepared Egyptian Universities' Monthly Usage Report for the following databases: ASP via EBSCO, Science Direct, Ovid Platform, Silver platter Platform, Muse Web portal, IEEE and ASME
- Updated the e-resources portal with new subscriptions and news
- Analyzed University's requests about EULC databases and portal performance
- Reviewed, analyze, and evaluate databases, portal bugs and staff need to provide recommendations and solutions
- Managed all EULC applications and servers; provide EULC committee and SCU with regular reports on the service and its use.
Technical Support
Egyptian Knowledge ware Technologies
07.2005 - 08.2006
- Installed and configured Unicorn ILS as per customer license
- Prepared library policies and implement them in Unicorn ILS
- Processed Unicorn OAPC Requested Modification as required
- Delivered service and support to Unicorn end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- Interacted with Unicorn customers to provide and process information in response to inquiries, concerns, and requests about Unicorn Library.
Education
Bachelor of Arts - Library And Information Science
Helwan University
Cairo 04.2001 - 05.2005
Skills
Sales: MS CRM, MS GP
Trainingcertificates
- Oracle (HR Cloud Sales Specialist, TM Cloud Sales Specialist, PSCS Sales Specialist, JD Edwards Sales Specialist)
- Microsoft Dynamix: CRM
- Professional Sales Representative Training - Egypt 2010
- InfoSci Journals, ASKZAD, OCLC Netlibrary, Lexicomp, Credo Reference, IET Digital Library, ASTM Digital library, StatRef, Thieme training - Egypt
- Admin Tools Training: ASP, Science Direct, Ovid Platform, Ovid Portal, IEEE, ASME, API Admin Tools
- Sierra Integrated Library System Training Course by Innovative Interfaces (Dubai Feb.2014)
- Symphony Integrated Library System Administration Course - Egypt
- 3M RFID & EM Solutions Installation Maintenance Training - Egypt
- Unicorn Integrated Library System Administration Course - Egypt
Timeline
Senior Product Manager-Library Solutions
Naseej For Technology
11.2023 - Current
Senior Accounts Manager - Higher Education (Egypt, Libya, Sudan)
Naseej for Technology
10.2009 - 10.2023
Library Manager
Oman College of Management and Technology (OCMT)
08.2007 - 09.2009
Digital library coordinator
Egyptian Universities Libraries Consortium (EULC)
09.2006 - 07.2007
Technical Support
Egyptian Knowledge ware Technologies
07.2005 - 08.2006
Bachelor of Arts - Library And Information Science
Helwan University
04.2001 - 05.2005
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