Ahmed Adel Mohammed
Cairo,C
Summary
Seeking an opportunity to gain competent professional advancement in reputable company, wherein my knowledge and experience in customer service and other related functions could substantially add value to the growth of the organization
Summary Qualifications Exceptionally self-motivated and great ability to work on own initiative. Outstanding organizational skills. Flexible and uncommon ability to work with others as a team.
Overview
22
22
years of professional experience
Work History
Transport Coordinator
EAST WEST TRAVEL
01.2024 - Current
- Develop specific vehicle movement schedules to ensure customer transport is carried out on time, in coordination with relevant departments.
- Sending jobs via multiple computer programs to drivers.
- Monitor drivers and ensure they adhere to routes and instructions regarding bus technical readiness, cleanliness, and compliance with public safety requirements.
- Monitor and supervise the work of traffic controllers and supervisors.
- Determine, monitor, and verify overtime hours for drivers and evaluate drivers' work performance.
- Carry out any other tasks assigned to him by his direct supervisor that do not conflict with the nature of his work.
ELNASR TRADING CO.
01.2023 - Current
- Attending customer inquiries and ensuring every customer needs were met.
- Provide accurate product knowledge.
- Explaining the features and benefits of the products.
- Finding new leads and opportunities.
- Maximize the monthly sales compared to last year.
- Follow up aftersales service and customer satisfaction.
- Collecting customer database.
Delta Life Insurance CO.
01.2021 - 01.2022
- Call customers to inform them about the company's new products and services.
- Promote the insurance agency to customers who need insurance.
- Educate customers on each type of insurance coverage.
- Evaluate current insurance policies and recommend additional coverage.
- Maintain all insurance documents in a confidential way.
- Network with potential customers.
Astra Travel CO.
01.2018 - 01.2020
- Ensuring travelling assistance to groups and educating travelers on places of interest.
- Provide support to travel agents with aspects such as offering information to tourists.
- Maintaining knowledge of tourist sites.
Sales Representative
Samir & Aly Stationery Houses & Co.
01.2015 - 01.2018
- Selling products and services using solid arguments to prospective customers.
- Maintaining positive business relationships to ensure future sales.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
Call Center Representative
Etisalat international Telecommunication
01.2014 - 01.2015
- Take customer calls and provide accurate, satisfactory answers to their queries.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
Al Wafi Real Estate Agent
01.2013 - 01.2014
- Generate client leads to buy, sell, and rent a property.
- Show properties to potential buyers and renters.
- Promote properties with ads and listings.
Archives clerk
NOOR AL NEEL DECORATION.CO
01.2012 - 12.2012
- Checking incoming paperwork (correspondence, invoices etc.).
- Sorting all papers alphabetically and according to content, dates, significance.
- Creating or updating records with new files and information.
Sales Agent and trainer
INTER SPORTS COMPANY
01.2004 - 01.2011
- Determine customer needs and offer product or service solutions and support.
- Deliver customized, targeted sales strategies.
- Close sales and lead customer through the purchasing process.
- Designing training curricula within time and budget constraints.
- Producing physical and digital educational material (e.g. videos and case studies).
Education
Graduate - Faculty of arts
Ain Shams University
Skills
- MS Word
- MS Power Point
- MS Excel
- MS Access
Personal Information
- Date of Birth: 11/17/81
- Gender: Male
- Nationality: Egyptian
- Marital Status: Single
Summary Qualifications
- Exceptionally self-motivated and great ability to work on own initiative.
- Outstanding organizational skills.
- Flexible and uncommon ability to work with others as a team.
Languages
English
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
Timeline
Transport Coordinator
EAST WEST TRAVEL
01.2024 - Current
ELNASR TRADING CO.
01.2023 - Current
Delta Life Insurance CO.
01.2021 - 01.2022
Astra Travel CO.
01.2018 - 01.2020
Sales Representative
Samir & Aly Stationery Houses & Co.
01.2015 - 01.2018
Call Center Representative
Etisalat international Telecommunication
01.2014 - 01.2015
Al Wafi Real Estate Agent
01.2013 - 01.2014
Archives clerk
NOOR AL NEEL DECORATION.CO
01.2012 - 12.2012
Sales Agent and trainer
INTER SPORTS COMPANY
01.2004 - 01.2011
Graduate - Faculty of arts
Ain Shams University
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