Wood Curving, Tobacco pipe making
Ahmed Alfajem
Information Technology Technician
Orono
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
IT Technical Support Specialist
Red Sea Pipes
03.2013 - Current
- Managing Infrastructure that contain 20 servers, 10 switches * 48.
- Managing 100 TB of data using Veritas Backup Exec and Veeam Backup.
- Installed and configured most operating systems and applications.
- Served as reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within organization.
- Tested new software and hardware prior to deployment.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Promoted efficiency among departments with prompt resolution of system issues.
- Documented support interactions for future reference.
Pharaonic Brokerage
Mohamed Alatreby
08.2008 - 03.2013
- Supported over 250 users with team as team lead.
- Expert in problem solving and troubleshooting.
- Managed backup system ( SAN, NAS, Tapes )
- Managed most Microsoft servers.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Collaborated with management teams to align IT strategies with business objectives.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Reduced IT downtime through prompt resolution of technical issues and proactive maintenance.
Education
Bachelor of Science - Computer Science
Advanced Academy
Egypt 09.1999 - 10.2002
Skills
Active Directory Management, VoIP Systems, LAN/WAN, Exchange server 2010-2019
Microsoft Windows and Office, Remote Technical Support
System Administration, Printer Support, Hardware diagnostics, Troubleshooting Network Issues, Software Installation
Data Backup Management, Wireless Networking, Server maintenance
TCP/IP, Network configuration, VPN, SD-WAN
Backup Exec, FortiGate, Cisco CUCM, Cisco WLC, Cisco Firepower
Certification
MCSE 2003
Interests
Timeline
IELTS
02-2018
IT Technical Support Specialist
Red Sea Pipes
03.2013 - Current
Exchange Server 2007
03-2009
Pharaonic Brokerage
Mohamed Alatreby
08.2008 - 03.2013
MCSE 2003
12-2005
Bachelor of Science - Computer Science
Advanced Academy
09.1999 - 10.2002
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