Ahmed Ali El Swaf
Senior Tour Operator For Hajj& Umrah
HeliopolisCairo,C
Summary
Be part of successful and growing organization, seizing my 10 years' experience in handling customers and critical issues with ease and professionaliity. Beside increasing my skills and experiences as team member.
Overview
15
15
years of professional experience
Work History
Senior tour operator
Travel yalla Tours
01.2023 - 05.2025
- Senior tour operator for hajj& umrah
- Sales representative
Sales Manager
Otobus Complete Travel
02.2022 - 11.2022
- Sales Manager for Local and Domestics reservations.
- Trainer for (Sales &Customer service Team)
Travel consultant
Egyptian Nile Tours
05.2017 - 10.2021
- Travel consultant for company's travel portal Travkey.Com
- Senior Customer Service agent and Team Leader.
- Social media moderator (Facebook page - Instagram account - what's app. Service)
- Sales Manager From 2018 to 2021
Customer Service Agent
New Age Tours
11.2016 - 04.2017
Customer Service Agent
Egyptian Nile Tours
02.2012 - 11.2016
- Customer Service Agent.
- Sales Executive Agent indoor.
customer service representative
Vodafone Egypt
01.2010 - 01.2012
Education
Faculty of mass communication - undefined
Cairo University
Skills
- Fast and easy learner
- Good communicator
- Teamwork
- Flexible
- Able to work under pressure
- Time management
- Decision making
- Negotiation
- Microsoft Office
- Microsoft Outlook
- Microsoft Windows
- Internet surfing
- CRM systems
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Military Status
Exempted
Personal Information
- Date of Birth: 26/9/1991
- Gender: Male
- Nationality: Egypt
- Marital Status: Single
- Religion: Muslim
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementTimeline
Senior tour operator
Travel yalla Tours
01.2023 - 05.2025
Sales Manager
Otobus Complete Travel
02.2022 - 11.2022
Travel consultant
Egyptian Nile Tours
05.2017 - 10.2021
Customer Service Agent
New Age Tours
11.2016 - 04.2017
Customer Service Agent
Egyptian Nile Tours
02.2012 - 11.2016
customer service representative
Vodafone Egypt
01.2010 - 01.2012
Faculty of mass communication - undefined
Cairo University
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