Ahmed Ali Radwan
Project Manager
Mansoura
Summary
As a project manager, I always do my best to make my clients fully satisfied, from my experience in management my role wasn't simple, I had so many tasks like ( meeting with clients - analyzing their requirements - assuring their requirements have been achieved - helping in solving delivery problems) all of these tasks helped me to gain experience in how to help my clients perfectly.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Project Manager
Alyomhost
06.2021 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Managed projects from procurement to commission.
Technical Support Representative
Alyomhost
02.2020 - 01.2021
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Service Representative
Alyomhost
08.2018 - 01.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor Degree - Teaching English As A Second Language
Faculty of Education
Mansoura 09.2014 - 06.2018
Skills
Content management systems (CMS)
Content editing
Data entry background
Project Management
Project planning and development
SAP and ERP system knowledge
Good English language skills
Writing reports
Timeline
Project Manager
Alyomhost
06.2021 - Current
Technical Support Representative
Alyomhost
02.2020 - 01.2021
Customer Service Representative
Alyomhost
08.2018 - 01.2020
Bachelor Degree - Teaching English As A Second Language
Faculty of Education
09.2014 - 06.2018