Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager
Ahmed Ali Radwan

Ahmed Ali Radwan

Project Manager
Mansoura

Summary

As a project manager, I always do my best to make my clients fully satisfied, from my experience in management my role wasn't simple, I had so many tasks like ( meeting with clients - analyzing their requirements - assuring their requirements have been achieved - helping in solving delivery problems) all of these tasks helped me to gain experience in how to help my clients perfectly.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Project Manager

Alyomhost
06.2021 - Current
  • Developed and initiated projects, managed costs, and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed projects from procurement to commission.


Technical Support Representative

Alyomhost
02.2020 - 01.2021
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented support interactions for future reference.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Customer Service Representative

Alyomhost
08.2018 - 01.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Bachelor Degree - Teaching English As A Second Language

Faculty of Education
Mansoura
09.2014 - 06.2018

Skills

    Content management systems (CMS)

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Timeline

Project Manager

Alyomhost
06.2021 - Current

Technical Support Representative

Alyomhost
02.2020 - 01.2021

Customer Service Representative

Alyomhost
08.2018 - 01.2020

Bachelor Degree - Teaching English As A Second Language

Faculty of Education
09.2014 - 06.2018

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Ahmed Ali RadwanProject Manager