Hagar Mohamed Fathi Moussa
Large Enterprise Management Relationship Manager
Giza
Summary
Proven track record in enhancing customer satisfaction and portfolio growth, notably with QNB Group. Skilled in relationship management and data analytics, adept at driving financial performance and exceeding service metrics. Demonstrates exceptional communication and risk management abilities, achieving significant client trust and loyalty.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Large Enterprise Management Relationship Manager
QNB Group
05.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Created and managed financial models to evaluate corporate investments and acquisitions.
Relationship Manager- Tamayoz Market
QNB Group
08.2018 - 05.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Customer Service Representative
Banque Misr
05.2017 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed timely and effective replacement of damaged or missing products.
Accountant
Bet El-Mal Accounting Office
07.2016 - 04.2017
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Education
Corporate Finance
Corporate Credit Course
Euromoney & QNB 05.2024
Accounitting
Faculty of Commerce
Al-Azhar University06.2016
Accounting And Finance
Career Certificate in Accounting And Finance
AUC10.2014
Skills
Relationship Building
Customer Relationships
Relationship Management
Customer Service
Excellent Communication
Portfolio Growth
Time Management
Financial planning processes
Risk Management
Performance Analysis
Data Analytics
Sales Data Analysis
Timeline
Large Enterprise Management Relationship Manager
QNB Group
05.2024 - Current
Relationship Manager- Tamayoz Market
QNB Group
08.2018 - 05.2024
Customer Service Representative
Banque Misr
05.2017 - 07.2018
Accountant
Bet El-Mal Accounting Office
07.2016 - 04.2017
Corporate Finance
Corporate Credit Course
Accounitting
Faculty of Commerce
Accounting And Finance
Career Certificate in Accounting And Finance
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