Ahmed Amer
Area Manager
Cairo,Mohammed Ibrahim From Kamal Hijab Behind Al Nakhee
Summary
Dynamic Area Manager with a proven track record at 42, excelling in relationship building and operations management. Enhanced customer satisfaction and repeat business through strategic improvements and effective team leadership. Skilled in process improvement and resource allocation, consistently achieving company goals while fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Area Manager Caribou Cafe
42
12.2024 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Multi-Unit Manager
18
05.2023 - 12.2024
- Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
- Fostered collaborative relationships with key stakeholders in the community, creating a positive brand image for all locations.
- Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
- Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
Branch Manager Caribuo Cafee
11
03.2022 - 05.2023
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
Branch Manager Second Cup
8
01.2020 - 02.2022
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Assistant Branch Manager Starbucks
8
02.2015 - 01.2020
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Barista
1
04.2011 - 2015
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
GED -
Bachelor of Tourism And Hotels
Cairo 07.2009
Skills
Relationship building and management
Business development and planning
Team development
Operations management
Controlling costs
Customer relationship management
Operations
Staff training and development
Staff management
Order management
Goals and performance
Staff training
Recruitment and hiring
Territory management
Resource allocation
Process improvement
Supply chain management
Performance management
Staff development
Cross-functional collaboration
Talent review
Business development
Quality assurance
Database management
Employee scheduling
Staff scheduling
Systems and software expertise
Customer service
Marketing campaigns
Client relationship building
Profit maximization
Staff supervision
Leadership skills
Production data analysis
Project management
Decision-making
Team leadership
Customer relations
Policies and procedures
Team building
Leadership development
Training and coaching
Negotiation
Goal setting and performance metrics
Team building practices
Data analytics
Attention to detail
Budget management
Information analysis
Operations improvements
Strategic planning
Profitability optimization
Project planning
Multi-unit management
Compliance monitoring
Market research
Action plans
Business administration
Financial management
Sales reporting
Productivity improvements
Sales forecasts
Sales management
Budget preparation
Staffing oversight
Sales orientation
Timeline
Area Manager Caribou Cafe
42
12.2024 - Current
Multi-Unit Manager
18
05.2023 - 12.2024
Branch Manager Caribuo Cafee
11
03.2022 - 05.2023
Branch Manager Second Cup
8
01.2020 - 02.2022
Assistant Branch Manager Starbucks
8
02.2015 - 01.2020
Barista
1
04.2011 - 2015
GED -
Bachelor of Tourism And Hotels