AHMED AMR SALEH
Cairo,Egypt
Summary
I'm seeking a challenge-able career position in stable and profitable job in a Multinational bank,Where my inter-personalty experiences can be applied and developed, support and assist colleagues, my subordinates.
Overview
3
3
years of professional experience
Work History
Fraud Risk Analyst,Risk Management
Mashreq Bank
11.2023 - Current
- Review the provided documents from the customers who apply for credit facilities such as loans and credit cards.
- Review sales activities related to all sales employees “Direct Sales, Tele Sales & RM”.
- Maintenance of negative file/database.
- Full investigation for non-starter customers (who hold facilities and didn’t pay their first dues)
- Reply on other banks requests such as documents validation, customer’s position …etc.
- Check customer’s positions who apply for credit facilities with other banks.
- References and documents will be available upon request
- Review & validate business financial loans budgets and stamps with
- accounting auditors.
- Help risk team to make decision and resolve any case include any concerns.
- Maintenance of E-Name checker.
Acting As Counter Service Manager
Mashreq Bank
10.2022 - 11.2023
- Manage efficiently a team of CSS and handle effectively the branch counters area in a risk free and customer friendly manner.
- Review CSS daily tickets.
- Ensure adherence by counter staff to policies and processes whilst striving to minimize operational losses.
- Ensure All Counter Transactions are processed accurately and swiftly and in accordance with laid down procedures.
- Reduce wait time and serve time by efficient processing of all transactions.
- Manage customer expectations for each transaction and ensure adherence to basic service stander set by the business.
- Eliminate risk of cash differences by diligently enforcing, controlling and monitoring the cash transactions proceeded and ensuring accurate delivery of cash to customers all time.
- Ensure all GL lines monitored, balanced and reconciled as per guidelines.
- Ensure any changes or modifications to the processes and policies made by H.O are timely implemented.
- Ensure effective risk management and regulatory compliance for the teller functions.
- Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / Investigation.
- Responsible for all GL and sundry account monitoring.
- Responsible for auditing, reporting the counter area and operational losses.
Counter Service Specialist
Mashreq Bank
11.2020 - 10.2022
- Handles all counter transactions accurately and swiftly and in accordance with the process set.
- Manages customer expectation for each for each interaction and ensures adherence to basic service standards set.
- Exporting daily and monthly reports.
- Revising daily journal.
- Handling monthly reconciliation, sundry and MER (Monthly exception report).
- Executing FX Deals for customers.
- Posting FX Deals on module application.
- Handling internal transfers for retail & corporate.
- To eliminate risk of cash differences by following diligently the process set & ensuring accurate delivery of cash to customers.
- To eliminate risk of cash differences by following diligently the process set & ensuring accurate delivery of cash to customers.
- To be vigilant & alert on possible frauds.
- Investigate thoroughly differences in books by following required process of checking reports, notes denominations, etc.
- Maintain inventory of T.C’s, drafts and P.Os
- Adhere to all policies and process to ensure an acceptable risk rating. Report deviation/exception to concerned authority.
- Reduce wait time & serve time by efficient handling process.
- Enhance usage of ATM & ensure minimum risk for ATM maintenance.
Education
Bachelor’s of Faculty of Business Administration. - Accounting And Finance
Arab Academy For Science & Technology
01-2018
Skills
- Data Interpretation
- Attention to Details
- Fraud Detection
- Analytical Skills
- Interpersonal Skills
- Fraud Assessment
- Self Motivation
- Excellent Communication
- Decision-Making
- Computer Skills
- Microsoft Excel
- Team Worker
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Fraud Risk Analyst,Risk Management
Mashreq Bank
11.2023 - Current
Acting As Counter Service Manager
Mashreq Bank
10.2022 - 11.2023
Counter Service Specialist
Mashreq Bank
11.2020 - 10.2022
Bachelor’s of Faculty of Business Administration. - Accounting And Finance
Arab Academy For Science & Technology
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