Summary
Overview
Work History
Education
Skills
Timeline
Certification
Languages
SoftwareEngineer
Ahmed Ashraf

Ahmed Ashraf

Front End Developer & IT Specialist
Riyadh,Saudi Arabia

Summary

Dynamic Front-End Developer and IT Specialist with 8 years of experience driving user engagement and operational excellence. Expertise lies in crafting responsive web applications and optimizing system performance through innovative problem-solving. Proven leadership in mentoring teams to enhance network security and streamline IT operations. Committed to fostering collaboration across functions, merging IT support with front-end development to deliver exceptional results. Eager to leverage a multifaceted skill set in a challenging position that integrates development and IT support.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

IT Specialist

1S Tyumen-Soft
08.2024 - 05.2025
  • Delivered technical support for hardware, software, and network issues, ensuring prompt resolution of user inquiries.
  • Installed and configured computer systems and applications, optimizing performance and user experience.
  • Administered Active Directory, DNS, DHCP, and file servers, maintaining system integrity and security.
  • Collaborated with IT team on system upgrades, enhancing operational efficiency and service quality.
  • Developed and maintained IT documentation and inventory, improving accessibility and tracking.
  • Reliable to team-building for increase network security by 97% in one week.

IT Specialist & DIGITAL MARKETING

Bdayat
12.2023 - 08.2024
  • Guided users through technical troubleshooting processes, enhancing satisfaction and operational efficiency.
  • Executed proactive network optimization, ensuring peak performance and reliability.
  • Spearheaded legacy system migrations, safeguarding security and continuity.
  • Developed and implemented digital marketing strategies, boosting online presence and engagement.
  • Managed a 12-member marketing team across two countries, fostering collaboration and driving results.

IT Technical Support Specialist

Egyptian Army
07.2022 - 09.2023
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
  • Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Supervised 3 teams of 12 people to ensure that no problems occur
    on the network 24/7.

IT Specialist

Nawy
06.2021 - 07.2022
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by end-users.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed, configured and maintained computer systems and network connections.
  • Supervised a teams of 8 people to ensure that no problems occur on the network during the work day.

Senior Front End Developer

SWATX
06.2020 - 06.2021
  • Led front-end development projects from inception to successful web application launches.
  • Collaborated with back-end developers to seamlessly integrate RESTful API endpoints.
  • Managed source code using Git, including branches, pull requests, and conflict resolutions.
  • Researched and implemented emerging web technologies to enhance project outcomes.
  • Optimized website performance and implemented responsive designs for improved user experience.
  • Responsible for implementing 50+ website designs while ensuring quality service.

Junior Front End Developer

Freelancer
06.2017 - 06.2020
  • Developed responsive web applications using HTML, CSS, JavaScript, and Bootstrap.
  • Optimized front-end performance for swift load times and seamless user interactions.
  • Collaborated with cross-functional teams to incorporate user feedback into design enhancements.
  • Conducted code reviews, mentoring junior developers to promote team knowledge sharing.
  • Implemented UI/UX best practices to create visually compelling and user-friendly interfaces.
  • Received a 98% satisfaction rating from customers after completing their projects.

Customer Service Advisor

WE (Telecom Egypt)
01.2015 - 09.2016
  • Enhanced customer satisfaction by resolving issues promptly and effectively.
    Assisted high volumes of customers daily, maintaining a positive attitude and focus on service quality.
    Developed and implemented strategies to reduce average handling time while ensuring high service standards.
    Trained new staff on customer service protocols and product knowledge to boost team performance.
    Achieved highest customer rating for 6 consecutive months, earning Employee of the Month recognition.

Education

Bachelor of Computer Science And Information - Computer Science

Cairo Higher Institute For Computer Science
New Cairo, Egypt
06-2021

Skills

  • Technical issue resolution
  • Software installation expertise
  • Troubleshooting and technical support
  • UI/UX best practices
  • Experienced in HTML5 development
  • Experienced in CSS3 design techniques
  • Experienced in JavaScript programming
  • Solid understanding of Vuejs concepts
  • Modular web components
  • Analytical problem-solving
  • Critical thinking
  • Effective team leadership

Timeline

IT Specialist

1S Tyumen-Soft
08.2024 - 05.2025

IT Specialist & DIGITAL MARKETING

Bdayat
12.2023 - 08.2024

IT Technical Support Specialist

Egyptian Army
07.2022 - 09.2023

IT Specialist

Nawy
06.2021 - 07.2022

Senior Front End Developer

SWATX
06.2020 - 06.2021

Junior Front End Developer

Freelancer
06.2017 - 06.2020

Customer Service Advisor

WE (Telecom Egypt)
01.2015 - 09.2016

Bachelor of Computer Science And Information - Computer Science

Cairo Higher Institute For Computer Science

Certification

  • Certificate in Computer Network Fundamentals from ITI Institute - Aug, 2023
  • Certificate in HTML & Css from ITI Institute - Oct, 2023
  • Certificate in Implementation of Computer Network Fundamentals from ITI Institute - Dec, 2023
  • Certificate in Introduction to Programming Using Python from ITI Institute - Dec, 2023
  • Certificate in JavaScript Specialist from ITI Institute - Dec, 2023
  • Certificate in UX Design Fundamentals from ITI Institute - Dec, 2023
  • Certificate in React.js from ITI Institute - Jan, 2024

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Elementary (A2)

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Ahmed AshrafFront End Developer & IT Specialist