AHMED AYMAN

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Solved customer challenges by offering relevant products and services.
• Built relationships with customers to encourage repeat business.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

• Assisted customers with product selection based on individual needs and preferences.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
• Streamlined customer service processes for improved efficiency and reduced response times.
• Participated actively in departmental meetings as well as professional development opportunities relevant to role.
• Contributed to the development of new policies or procedures aimed at enhancing the overall customer experience.
• Managed escalated cases, ensuring resolution within established guidelines while maintaining professionalism at all times.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Built strong relationships with customers through positive attitude and attentive response.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Optimized resource allocation to maximize overall team output while minimizing costs.

• Negotiated prices, terms of sale and service agreements.
• Achieved higher client satisfaction ratings through consistent communication and problem resolution.
• Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
• Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
• Increased sales revenue by identifying and pursuing new business opportunities.
• Organized joint sales calls with current customers and outside vendors.
• Built client relationships by acting as liaison between customer service and sales teams.
• Created comprehensive sales reports that informed executive decisionmaking.

• Developed compelling sales presentations that effectively communicated the unique value proposition of company offerings to prospective clients.
• Designed innovative marketing campaigns that significantly boosted brand visibility and generated high-quality leads.
• Increased profitability by consistently meeting or exceeding sales targets through disciplined execution of business plans.
• Optimized sales pipelines through rigorous analysis of relevant metrics, enabling data-driven decision making.
• Improved sales performance by developing and implementing effective strategies for market penetration.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Maintained high level of integrity by keeping sensitive client data and corporate information confidential.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Educated clients on new products or services to increase customer engagement with brand.

• Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
• Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
• Provided journal entries and performed accounting on accrual basis.
• Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.

● Generate new business opportunities from potential clients as per the company strategic focus.
● Sells products by establishing contact and developing relationships with prospects; recommending solutions.
● Maintains relationships with clients by providing support, information, and guidance.
● Researching and recommending new opportunities; recommending profit and service improvements.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.