Ahmed Azouz
Sales And Customer Service Officer
Abu Dhabi ,United Arab Emirates
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Officer
Alexbank
Alexandria, Egypt
12.2021 - 05.2023
- Selling credit cards, personal loans and bank insurance products
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Selling bank products and achieve my targets
Direct Sales Personal Loan and Credit Cards
National Bank Of Egypt
Alexandria, Egypt
01.2019 - 12.2022
- Selling credit card and personal loans
- Built strong relationships with customers to increase retention and loyalty.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Recommended products and services to meet customers' credit card and banking needs.
Education
Bachelor Of Accounting - Accounting
Alexandria University
Alexandria 05.2012 - 08.2016
Skills
Inbound and outbound calling
Timeline
Customer Service Officer
Alexbank
12.2021 - 05.2023
Direct Sales Personal Loan and Credit Cards
National Bank Of Egypt
01.2019 - 12.2022
Bachelor Of Accounting - Accounting
Alexandria University
05.2012 - 08.2016
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