Ahmed Baher
Cairo,Egypt
Summary
Driven and motivated Product application Lead with strong foundation of chemical engineering and exceptional problem solving - technical support - team building and organizational skills.
Knowledgeable about water treatment processes and committed to ensure safe and sustainable solutions for the end-users.
Ready to use and develop skills in Leadership, team collaboration and technical support and to enhance operational efficiency for sustainable impact.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Water treatment/Fabric Wash Application Lead
Diversey
Cairo, Egypt
05.2017 - 12.2024
- Coaching team members in technical techniques, providing feedback and encouragement toward reaching business goals.
- Refining team workflows to better capitalize on individual strengths and maximize market share.
- Setting smart goals and motivating strong performance to keep team growing effectively.
- Managing customers' service & training plans.
- Expanding existing business by gaining new business with 15% by technical approaches.
- Coordinating treatment and placement activities while supervising team of application Engineers during last 7 years
- Planning process of demonstration and launching innovations in Fabric wash /Water treatment portfolios
- Advanced problem solving, customer's workflow and best practices for customer and organization standards.
- Implementing new working processes to deliver multiple improvements.
- Formulation of detailed proposals, surveys and reports.
- Finding out alternative solutions for customers problems.
- Designing cost comparisons, estimations and reductions
- Emphasize product features based on technical knowledge of product capabilities and limitations and on analyses of customers' needs.
- Forecasting Chemicals and Equipment, Managing inventory with SC and Sales Managers.
- Applying sustainability and Saving programs in utilities for our customers (Clax Efficiency-Linen for life-soap for hope).
- Identifying stock imperfections, assigned grades and noted production concerns based on regular inspections.
Fabric Wash/Water Treatment Application Expert
Diversey
Hurghada - Red Sea, Egypt
07.2013 - 04.2017
- Demonstrating Laundry and water treatment technology and troubleshooting methodologies.
- Applying most efficient solutions in fabric wash, swimming pool, steam boiler and water heaters treatment systems and product applications.
- Delivering exceptional level of service to each customer by following up customers inquiries to ensure satisfaction level as well as to provide solutions for their concerns.
- Forecasting Chemicals and Equipment, Managing inventory with SC and Sales Manager for my area.
- Implementing training programs for customers, sales and technical team.
- Handling Chemical process and equipment troubleshooting performance assessing for both Fabric wash and Water treatment Solutions.
- Assuring laundry and water treatment equipment installation standards are maintained to highest level.
- Advanced technical problem solving, customer's workflow and best practices for Customer and organization standards.
- Formulation of detailed proposals, fabric washing formulas, surveys and reports.
Chemical process engineer
IFFCO Egypt
Suez, Egypt
09.2011 - 04.2013
- Conducting routine and non-routine analyses of in-process materials
- Operating manufacturing units (agitation mixer-tube reactor-vacuum system-heat exchangers-cooling tower-pumps)
- Monitoring production process through control room and on site.
- Controlling valves of materials and steam for production.
- Supervising all maintenance troubleshoots and report factory manager about all factory issues.
- Compiling laboratory test data, perform appropriate analysis and visual inspections.
- Calibrating, validating, or maintaining laboratory equipment.
- Receiving and inspecting raw materials for production
- Handling breakdown problems, evaluating solutions and making decisions
- Participating in continuous improvement processes by generating suggestions, engaging in problem-solving activities to support teamwork.
Terminal Manager
PANAUSAI Petrochemicals
Suez, Egypt
01.2010 - 08.2011
- Monitoring processes from control room
- Communicating with contractors, suppliers and vendors
- Supervising tanks and pipelines inspection process.
- Reporting daily operation activities to business owner.
- Handling discharging, storage and safety procedures on site.
- Planning and executing breakdown and preventive maintenance on all rotating and static pumps.
- Supervising all engineering processes on site (new tanks construction-pumps maintenance-pipelines cleaning).
- Developing emergency protocols and safety procedures on site to be matching with governmental regulations.
Education
Bachelor of Engineering - Chemical Engineering
Cairo University
Egypt 10.2004 - 09.2009
Skills
- Technical Support
- Time-management
- Team Building
- Effective communication
- Strategic planning
- Operational efficiency optimisation
Certification
Diversey Way of Selling
Languages
Arabic
Native
English
Fluent
Relocation
Willing to relocate my workplace
Timeline
Water treatment/Fabric Wash Application Lead
Diversey
05.2017 - 12.2024
Fabric Wash/Water Treatment Application Expert
Diversey
07.2013 - 04.2017
Chemical process engineer
IFFCO Egypt
09.2011 - 04.2013
Terminal Manager
PANAUSAI Petrochemicals
01.2010 - 08.2011
Bachelor of Engineering - Chemical Engineering
Cairo University
10.2004 - 09.2009
Diversey Way of Selling
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