AHMED KHALED BAKKAR
Network Engineer
Cairo
Summary
- Fresh graduated IT engineer with solid background in Cisco and Microsoft.Seeking for more knowledge and developing myself more and more. Improve performance consistently to meet changing demands.
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
IT Specialist
Let's Know Company
Mansoura
11.2021 - 07.2022
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Patched software and installed new versions to eliminate security problems and protect data
IT Help Desk Technician
Let's Know Company
Mansoura
09.2021 - 11.2021
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided basic end-user troubleshooting and desktop support.
- Compiled and accurately entered data for each customer encounter to record in system.
Education
Bachelor of Computer And Information Sciences - Information Technology
Mansoura University
Egypt 01.2017 - 06.2021
Skills
Technical issue analysis
Additional Information
- General Grade : Good
- Excellent Grade in our Graduation Project
- Networking Field : N+ , CCNA , MCSA
- Military Status : Exempted
Timeline
IT Specialist
Let's Know Company
11.2021 - 07.2022
IT Help Desk Technician
Let's Know Company
09.2021 - 11.2021
Bachelor of Computer And Information Sciences - Information Technology
Mansoura University
01.2017 - 06.2021
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