Summary
Overview
Work History
Education
Skills
Timeline
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Ahmed Bakr

Ahmed Bakr

Backoffice Operations Manager
Cairo

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Backoffice Operations Manager

Flyer-Club
Miami, Florida
01.2024 - Current
  • Currently managing operations within the luxury travel sector, overseeing end-to-end order management, ticketing, and consolidator coordination.
  • Responsible for ensuring high team performance, maintaining policy compliance, and executing issue resolution processes.
  • Regularly analyze trends, approve products and pricing adjustments, and implement policy updates to optimize workflow and uphold service quality standards.

Travel Consultant

Dyninno Egypt - ASAP Tickets
07.2020 - 12.2024
  • Client Consultation and Itinerary Planning: Assist clients in planning and customizing their travel experiences, providing recommendations on destinations, flights, accommodations, and activities based on their preferences and budget.
  • Booking and Reservation Management: Process bookings for flights, hotels, and excursions, ensuring all reservations meet client expectations and company standards.
  • Customer Service and Support: Provide pre-trip and post-trip support, addressing any questions or issues that arise to maintain high levels of customer satisfaction.
  • Product Knowledge Maintenance: Stay up-to-date with industry trends, new destinations, and company offerings to provide clients with expert advice and options.
  • Data Entry and Record-Keeping: Accurately input and manage client and booking information in the company's system to ensure data accuracy and streamline follow-up.

Account Manager

Flyer-Club
06.2023 - 01.2024
  • Qualify Leads on itinerary, Budget, Travel Frequency.
  • Worked with high net worth individuals, Celebrities.
  • Selling flights to establish accounts and build up clientele base.
  • Manage day-to-day details for clients.
  • Maintain qualified book of business.

Senior Travel Consultant

Dyninno Egypt - SkyLux Travel
12.2020 - 06.2023
  • Tailored Itinerary Design for Premium Clients: Craft highly personalized, complex itineraries for business and first-class clients, ensuring seamless connections, luxury accommodations, and exclusive experiences tailored to meet high-end client preferences.
  • High-Value Client Relationship Management: Serve as the primary point of contact for VIP clients, delivering a concierge-level service that includes regular check-ins, personalized assistance, and 24/7 support for any travel-related needs or last-minute changes.
  • Expert Upselling and Cross-Selling: Recommend value-added options like luxury ground transportation, private tours, and premium in-flight services to enrich clients’ journeys and ensure a seamless luxury experience end-to-end.
  • Crisis Management and Resolution: Provide rapid response and proactive solutions in the event of travel disruptions or emergencies, coordinating with vendors and leveraging relationships to ensure minimal impact on the client’s travel experience.
  • Industry Knowledge and Trends Analysis: Stay informed on the latest trends in luxury travel, including new first-class products, business travel innovations, and exclusive destinations, to continually enhance the agency’s offerings and provide clients with cutting-edge options.

Education

Bachelor of Science - Computer Science

University of Arabaeva
Kyrgyzstan
01.2018 - 01.2023

Skills

Problem-solving

Operations management

Customer service

Performance monitoring

Process improvement

Team leadership

Business development

Decision-making

Customer relationship management

Sales background

Revenue generation

Contract negotiation

Timeline

Backoffice Operations Manager

Flyer-Club
01.2024 - Current

Account Manager

Flyer-Club
06.2023 - 01.2024

Senior Travel Consultant

Dyninno Egypt - SkyLux Travel
12.2020 - 06.2023

Travel Consultant

Dyninno Egypt - ASAP Tickets
07.2020 - 12.2024

Bachelor of Science - Computer Science

University of Arabaeva
01.2018 - 01.2023

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Ahmed BakrBackoffice Operations Manager