Web Design on Shopify ,Tilda,Woocommerce
Ahmed Barakat
District Manager
Kiev,UAE
Summary
Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Responsible management professional well-versed in setting direction for work areas and ensuring quality and accuracy of work performance within multiple stores. Skilled at creating innovative and eye-catching merchandise displays to boost income. Driven management professional well-versed in increasing profitability by repositioning bottom producing stores through upselling of personalized products. Adept at analyzing business operations and identifying areas of improvement. Customer-focused professional with successful 16+years career in retail sector. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
Languages
6
6
Certifications
5
5
years of post-secondary education
16
16
years of professional experience
Work History
District Manager
Mango.Argo Retail
Kiev, Ukraine
02.2019 - Current
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Implemented new customer service model at multiple locations, resulting in 30% boost in customer service ratings.
- Increased customer satisfaction scores by 40%.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Brought about industry-leading by applying strategic industry knowledge and leadership skills.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Modeled best practices for sales and customer service.
- Built positive and productive relationships with store and field leadership.
- Created various selling and merchandising programs impacting bottom line performance.
- Negotiated long-term contract renewals with sales affiliates and franchise owners.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Aligned database systems with district goals by automating processes and eliminating preventable errors.
Senior Store Manager
New Balance ,Apparel Group
Dubai, UAE
02.2016 - 11.2018
- Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Communicated with key account contacts, responded to complex customer needs, and consulted partners to boost sales among valued customers.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Promoted business strategy by implementing improvements based on guest feedback.
- Maintained quality through training and coaching during daily activities.
- Guided daily activities, overseeing accounts receivable, inventory reporting, and bank deposits.
- Planned and assigned workload by delegating tasks and directing team members.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Managed 25 team members across the departments, resulting in approximate $ 1million increase in annual revenue.
- Trained new employees on proper protocols and customer service standards.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
1st Store Manager
LC Waikiki,Tema Retail
Alexandria, Egypt
01.2014 - 01.2016
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Assisted in recruiting, hiring, training and developing non-exempt associates.
- Managed store to promote clean, neat and easy-to-shop environment.
- Assisted in analysis of store reports to evaluate controllable expenses and overall store performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Micros.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Managed inventory control, cash control and store opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Store Manager
Max ,Senwan Group.
Tripoli, Libya
03.2013 - 03.2014
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Developed new store location from ground up by hiring and training efficient team.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw, trained and encouraged 3 sections managers, promoting culture of efficiency and performance.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw and improved customer service deliveries worth over $200thousands per year through efficient coordination of daily operations.
Sales Manager
M. H. Alshaya Co,Debenhams
Alexandria, Egypt
10.2010 - 02.2013
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of 16 people, stepping in to support employees and deliver smooth sales processes for clients.
- Held weekly meetings with assistant sales manager and the department managers to identify techniques to overcome sales obstacles.
- Grew retail sales volume in assigned territory 60% through strategic budgeting and product promotion.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Drove sales conversion rates up 10% through effective actions.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Senior Sales Associate
FCUK,Fashion International Group.
Cairo, Egypt
08.2008 - 09.2010
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Reported sales data to upper management as directed.
- Generated sales leads and cold called potential customers.
- Promoted brand awareness and utilized networking to increase brand development.
- Monitored sales team performance and provided constructive feedback.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Achieved and exceeded sales goals for 7 consecutive months.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
Sales Representative
Terranova,Sas Egypt
Alexandria, Egypt
09.2004 - 02.2008
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Cold-called leads and closed large numbers sales over 4 years.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Expanded customer base 15% and boosted profit 25% in 3 years.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to the managements.
- Fostered relationships with customers using communication and relationships bolstering future sales opportunities.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for customer service.
- Helped resolve client problems quickly with superior customer service.
- Identified client needs, built relationships and overcame objections to drive sales.
- Built strong rapport with clients by understanding needs and clearly explaining products.
Education
Bachelor of Accounting -
Alexandria Commerce University
Alexandria, Egypt 09.2004 - 10.2009
English classes -
Burlington School of English
London,UK 03.2008 - 07.2008
Skills
Marketing campaigns
Software
Certification
Customer relationship management, from Fashion International Group
Timeline
District Manager
Mango.Argo Retail
02.2019 - Current
Senior Store Manager
New Balance ,Apparel Group
02.2016 - 11.2018
1st Store Manager
LC Waikiki,Tema Retail
01.2014 - 01.2016
Store Manager
Max ,Senwan Group.
03.2013 - 03.2014
Sales Manager
M. H. Alshaya Co,Debenhams
10.2010 - 02.2013
Senior Sales Associate
FCUK,Fashion International Group.
08.2008 - 09.2010
English classes -
Burlington School of English
03.2008 - 07.2008
Sales Representative
Terranova,Sas Egypt
09.2004 - 02.2008
Bachelor of Accounting -
Alexandria Commerce University
09.2004 - 10.2009
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