Ahmed Daoud
Elsherok,Egypt
Summary
Immersed in diverse experience within technology support roles. Possess unique skill set focused on troubleshooting, problem resolution and customer service excellence. Capable of enhancing company performance through comprehensive technical support, fostering customer satisfaction and loyalty.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work history
Support engineer (Callcenter)
Concentrix
Smart Village, Egypt
05.2021 - 05.2022
- Resolved complex hardware problems with detailed diagnostic techniques.
- Simplified complex technical jargon through calls for non-technical staff, enhancing understanding across teams.
- Managed server configurations according to industry best practices whilst maintaining data integrity at all times.
- Led a cross-functional team for the successful roll-out of a new operating system within the firm.
- Recommended process enhancements based on audit findings-streamlined operations within call center environment.
Education
Bachelor of Science - Computer Engineering
Cairo University
CairoSkills
- Technical support provisioning
- Ticketing system usage
- Process improvement suggestions
- Strong empathy display
- Resilient to stress
Languages
English
Advanced
german
Beginner
Affiliations
- Football
Accomplishments
Tedx Organisation
Timeline
Support engineer (Callcenter)
Concentrix
05.2021 - 05.2022
Bachelor of Science - Computer Engineering
Cairo University