AHMED EBEID

Manage the team to fulfill the bank's objectives in alignment with the branch's business plan and contribute to the growth of the bank's operations and the enhancement of the bank's image, in addition to market the bank's products and services and lead the customer service team.

DUTIES AND RESPONSIBILITIES:

* Receive all escalated complaints and resolve all issues to ensure they will be avoided in the future.

* Daily supervision of branch figures (assets, liabilities, and profitability) with respect to target achievement.

* Develop relationships with customers and seek new business opportunities and give proper guidance to subordinates to achieve targets.

* Define prospect clients, pay visits to them, offer

them suitable products, attract their wealth to the bank, and ensure performance to agreed service standards.

* Develop relationships with clients and seek new business opportunities

*Ensure introducing quality of service and solving customer problems immediately.

*Ensure adherence and applying to bank, CBE, and compliance policies and procedures.

*Review and follow up on all internal and external audits.

*Setting sales plans with the team, which will help in achieving the branch's targets.

*Developing the teamwork spirit among his branch team and developing their ambition to create a competitive work environment.

*Prepare a daily sales report (DSR), including sales activities and call reports, and share it with the supervisor and branch head to track sales performance achievement versus the budget and work on alternative plans when needed.

The Customer Service Supervisor is responsible for overseeing the customer service team to ensure excellent customer experience and achieve bank objectives.

Key Responsibilities
1. *Team Management*: Supervise the customer service team, providing guidance and training to ensure high-quality service delivery.
2. *Customer Service Strategy*: Develop strategies to enhance customer experience, increase customer satisfaction, and achieve bank goals.
3. *Data Analysis*: Analyze customer service data to identify areas for improvement and provide recommendations.
4. *Complaint Resolution*: Handle customer complaints and inquiries, ensuring prompt and effective resolution.
5. *Collaboration with Other Departments*: Collaborate with other bank departments to provide integrated customer service.
6. *Compliance with Policies and Regulations*: Ensure compliance with financial and banking policies and regulations.

Attracting new clients to the bank, promoting the bank products and services, achieving the set targets along with providing superior service and Opening new accounts to those clients.

-Providing loans to small Business with a starting period of less than 3 years

The annual sales volume ranges between one million and 50 million pounds per year based on an account from any bank in the name of the company and the budgets of the last 3 years. The size of these loans reaches 3 million pounds in cash or 7 million pounds Supplier cheques from inside Egypt.

-Receiving shipments from the main center and delivering them to the Tanta branch
-Responding to management and customer emails with complaints and working to resolve it
-Distributing shipments to delegates according to their itinerary and resolving any issues