Ahmed Ehab Youssef Mohamed Elgizawy

• Welcome customers to obtain information and explain available services.
• Cross selling all the bank’s products.
• Increasing the branch customer base.
• Ensure service excellency.
• Contribute to the profitable growth of the bank in line with the strategic guidelines and the bank policies and procedures.
• Perform an outside calls to increase the branch customer base.
• Feed the system with all information obtained from customers.
• Open all types of accounts (current, savings, and time deposit, saving certificates).
• Answer Customer inquiries and correct errors.
• Presents funds received from customers to the Teller for deposit & obtain receipt for customers
• Helps customer complete any application
• Receiving complaints from customers & register them & deliver it to the concern person
• Solve client’s problems within his/ her responsibility
• Handling all inquiry received from clients (position – statements – T/Ds maturity )

• Streamlined processes to create a less stressful working atmosphere.
• Counted money in cash drawers at beginning of shifts to ensure enough change is available.
• Improved customer satisfaction by swiftly resolving complaints and queries.
• Kept records of customer interactions and transactions for future reference.
• Delivered excellent customer service through polite and professional communication.
• Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment to ensure customer satisfaction.
• Maintained clean and tidy checkout areas whilst providing efficient service.

1. Communicates and handle the relation between customers and car dealers and the bank.

2. Setting up meetings with new clients.

3. Researching the latest products and regulations.

4. Looking for new sales opportunities.

5. Create and enforce plans that will help meet the needs of customers.

6. Build long-term relationships with Sales car dealers and customers.

7. Work quickly to address and resolve customer issues.

8. Aware of new car models and prices to provide the best offers to customers according to bank policy.

9. Notify the sales team of new sales and cross-selling opportunities.

10. Become familiar with the competition to stay ahead of them.

11. Encourage high-sales and good customer service practices.

12. Create strategies and work with clients to boost their brand.

13. Help promote and maintain a positive bank image.

14. Coding new car dealers.

15. Forecasting monthly auto loans targets and weekly flash.

16. Resolve customer complaints within acceptable turnaround times.

17. Track and monitor productivity / effectiveness of sales members.

18. Receive and deliver car dealers and agencies CHQ's.

19. Looking for sales car dealers monthly invoices till releasing their commission CHQ’S.

20. Attend all calls/meetings regarding agency management.

21. Review booking doc's and deliver to sales support team.

• Supervise external agencies.
• Handling customers complaints.
• Make settlement deals.