Nahla Hany Ibrahim Mohamed

-Spearheading the hiring of mid-to senior and executive-level roles for a variety of clients across the Kingdom of Saudi Arabia
-Undertaking more iterative searches and innovative ways to headhunt and talent source
-Running market research & evaluating analytics to identify and approach matching candidates
-Advertising job vacancies by drafting and placing adverts through the appropriate channels
-Sourcing and screening candidates that match the job requirements and presenting the matching candidates with detailed reports
-Managing the complete recruitment process, from interview scheduling to designing case studies, reference checks, and offer management
-Updating clients with recruitment pipeline and performance reports regularly
-Building and maintaining long-lasting client and candidate relationships

• Kept abreast of the latest hiring trends and recommended enhancements that would challenge and refine recruitment and sourcing processes.
• Generate specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Facilitate new employee orientations to foster a positive team attitude.
• Compile and produce qualified candidates' information for hiring manager review and liaise between parties to coordinate formal, management interviews.
• Evaluate strengths and weaknesses of candidates through effective screening processes.
• Develop recruiting strategies to identify qualified candidates and build the network.
• Operate and maintain applicant tracking and candidate management systems.
• Track candidates and push for feedback on disqualifications, time-to-fill statistics and other variables.
• Recruit top talent to maximize profitability.
• Built and strengthened successful relationships with external recruiters and agencies.

• Led key client accounts onboarding process.
• Carry out customer satisfaction calls with candidates post interviews to ensure that IB agents always deliver service excellence.
• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Created a positive onboarding experience for new clients.
• Interacted with clients through telephone calls, email communications, or face-to-face meetings.
• Built and maintained long-lasting client and candidate relationships.
• Assisted in onboarding and orientation process for new hires.
• Conducted initial phone screens to create shortlists of qualified candidates.
• Track hiring metrics, including time-to-hire, time-to-fill, and source of hire.
• Maintained database of potential candidates for future job openings.
• Updated recruitment tracker and Orientation Training Plan.
• Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing capabilities to job requirements.
• Resolved customer issues in an accurate and timely manner.
• Attended and conducted project status and review meetings with customers.
• Maintained and updated documents related to customer accounts and business reports.
• Developed new business opportunities in every customer communication.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Participated in client meetings and shadowed supervisor to hone partnership-building prowess.

• Balanced conflicting priorities to manage workflow, ensure the completion of essential projects, and meet critical deadlines.
• Facilitated, built and monitor relationships, including tracking contacts in the database and managing follow-up.
• Handled phone, email and postal mail inquiries and responded appropriately.
• Drafted and edited correspondence, articles, reports and presentations; transcribed meeting notes.
• Coordinated and manage special projects, including working collaboratively with staff to ensure projects met deadlines.
• Develop a sustainable recruiting strategy based on our goals and needs
• Sourced potential candidates through online channels (e.g. social platforms and professional networks).
• Planned interview and selection procedures, including screening calls, assessments, and in-person interviews.
• Built and maintained long-lasting client and candidate relationships.
• Maintained the CEO and COO's schedule, including day-to-day and long-term management of meetings, projects, and priorities.
• Assisted in the onboarding and orientation process for new hires.
• Created and published job ads in various portals.
• Coached employees through day-to-day work and complex problems.
• Maintained CRM database with customer updates and report generation.

• Drove and delivered exceptional retail business performance by providing efficient business management, powerful leadership team development, and the achievement of sales targets in the branch.
• Directed and plannned the branch selling activities to both existing and potential customers within established policies and procedures.
• Administered and monitored customer call program, call a documentary, and review contact reports made by personal bankers.
• Solved problems of non-routine nature (such as validity, insufficient funds and frauds).
• Assisted personal bankers with problems that involve changes or special handling instructions.
• Supervised, cross-trained, coached and developed staff to handle several products effectively.
• Maintained awareness of different economic, financial and banking conditions and assist in the branch's yearly plans with the branch manager.
• Havd good knowledge of banks operating system, Equation, ATM etc.….
• Shared knowledge, experience and best practices with team members.
• Managed customer complaints by taking ownership and resolving them promptly.
• Assisted in achieving the branch target.
• Checked all documents before sending for approval to Risk Department.
• Handled customer complaints and their request for different information.
• Checked the checklist for all opening A/C & Performs other related duties as assigned.

• Practised gracious hospitality and promote goodwill by always being friendly, courteous, and helpful to all guests, managers, and fellow associates.
• Handled any guest problems or complaints in a professional and hospitable manner and ensured they are resolved and followed through using the learning process.
• Participated in and support the Guest Response program.
• Resolved customer issues effectively and efficiently, seeking support from the Duty Manager as needed.
• Investigated guest challenges and sources of dissatisfaction to offer a timely resolution.
• Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.
• Performed all Business Centre duties and cover the Business Centre according to the departmental rota.

• Increased user engagement and enhanced brand reputation for diverse consumer products through different social media platforms.
• Worked with Managing Director to devise and implement social media strategies to support portfolio brands and corporate priorities.
• Researched, created and distributed impactful press releases to targeted media, heightening brand awareness and exposure.
• Created innovative, effective promotions and marketing campaigns to bespoke client demands.
• Automated administrative HR tasks such as employee onboarding administration and payroll, improving operational efficiency.
• Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
• Customised strategies for different vacancies, like creating engaging job adverts and social media techniques.