AHMED EL-SAADANY
Branch Manager
Cairo,New cairo
Summary
Branch Manager with a broad range of strategic and sales management skills gained with world-class, service-led organisations within the banking sector. Demonstrable success in providing a cost-effective and efficient support service, through ensuring a high level of customer service. Consistently delivering against key business metrics, including customer insight, customer value management and social responsibility. An inspirational leader with the ability to create a positive environment in which groups and individuals can excel and work together to achieve clearly defined corporate and personal goals.
Overview
20
20
years of professional experience
Work History
Branch Manager
HSBC
Cairo
11.2019 - Current
- Handling 2 Branches with more than 20 FTEs
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Consulted customers to boost product sales and services.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Prepared detailed sales plans and set competitive team goals to meet business targets
- Recruited, hired and trained personnel to grow business books
- Supervised associates and communicated goals to foster teamwork and collaboration
- Built branch partnerships, planned new marketing strategies and shuffled teams to achieve branch targets
- Coordinated branch operations using staffing and monitoring tools
- Handled front-office branch activities during peak periods to manage queues and resolve complaints
- Planned and coordinated process improvements and new initiatives to meet customers' needs
- Determined credit risk for new and existing clients to mitigate fraud and losses
- Managed business plans, outlined policies and coordinated resources to improve operations and maximize resource utilization
- Reviewed customers' financials to approve loans and credit lines
- Trained and guided staff on new financial products and in upselling and cross-selling techniques
- Implemented customized coaching and development plans to close employee knowledge and skill gaps
- Deepened relationships, acquired new clients and improved service delivery to drive portfolio growth
- Used coaching and performance strategies to improve team results and build successful environments
- Networked and built relationships to generate new business and establish active community presence
- Followed information management strategies and monitored employee activities to protect customer information and business assets from loss and theft
- Led regular meetings to share new information, update policies and outline objectives to staff
- Established tracking systems and accountability standards to minimize employee errors.
Head Of Banking Operation in East cairo Branches
HSBC
Cairo
07.2017 - 11.2019
- Prepared presentations and reports for management to aid in key financial planning and decision-making
- Networked around the local area to identify and capture new business opportunities
- Maintained positive relationships with stockholders, investors and industry partners funding key projects and programs
- Helped customers with financial problems using relationship-based approach
- Recruited and trained top-quality candidates to fill vacancies and maximize the team's performance
- Minimized and mitigated fraud risks and other potential losses by managing sound security strategies
- Improved internal handling of cash and credit management by optimizing control policies and guidelines
- Responsible for 5 Branches in training and giving advice for all operation process with compliance awareness.
Deputy Branch Manager
HSBC
Cairo
08.2010 - 07.2017
- Assisting the Branch Manager in achieving branch targets for business development, strong profit growth, market share growth and customer retention
- Skilled at broadening roles to encourage competency development
- Utilized objective measures to continuously measure, manage and monitor service standards given the competitive environment
- Generated results by working efficiently and focusing on priority tasks
- Closely monitored the delivery of a large portfolio of business-critical activities
- Established a strong reputation for achieving/exceeding clearly defined objectives.
Education
Bachelor of Commerce - Accounting
Ain Shams University
Thanaweya Amma - Al-Salam College Language School
MBA
Cardiff University
Awards
Outstanding Achievement in Customer Satisfaction, 2017
References
Available on request
Timeline
Branch Manager
HSBC
11.2019 - Current
Head Of Banking Operation in East cairo Branches
HSBC
07.2017 - 11.2019
Deputy Branch Manager
HSBC
08.2010 - 07.2017
Bachelor of Commerce - Accounting
Ain Shams University
Thanaweya Amma - Al-Salam College Language School
MBA
Cardiff University
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