Hi, I’m
Ahmed ElShamy
Fraud Risk Management Officer at CIB Egypt - Part-time Instructor
Overview
5
years of professional experience
2
Published online courses.
Summary
Experienced professional with a background in RegTech and SupTech, specializing in implementing cutting-edge technologies such as Artificial Intelligence and Machine Learning to streamline administrative and operational procedures, digitize data, and improve overall compliance for supervisory institutions. My expertise in Risk Management as a Service (RMaaS) and broad understanding of Finance and Risk Management equip me to provide accurate financial data analysis and analytics to drive businesses forward while mitigating associated risks. Skilled in dynamic, fast-paced environments with a commitment to delivering value to clients through effective risk management and data-driven decision-making. Adept at crafting engaging lesson plans and adapting instructional methods to meet the varying needs, abilities, and interests of students of all ages.
Work History
Commercial International Bank - CIB Egypt
Fraud Risk Management Officer [Cards Dept- Issuer]
08.2021 - Current
Job overview
- Prepared and analyzed both day-to-day and time-to-day reports to be presented to Stakeholders and Board Members with a detailed summary of FRMU activity including all MIS/extensive analytical tasks and documentation.
- Utilized internal systems to maximize business intelligence outcomes through dynamic reporting and excellent data extraction.
- Maintained a 100% efficiency ratio across all received and supervised chargeback cases to contribute to the accurate reporting of fraudulent activities to Mastercard and Visa.
- Analyzed and investigated suspicious authorizations in light of identified anti-fraud parameters as soon as the alerts come up; to take the necessary action by using fraud-monitoring tools in order to mitigate fraud risk.
- Reviewed and customized daily offline reports as a second defense line to prevent expected fraud attempts.
- Coordinated with the Chargeback department in order to issue complaints about confirmed fraudulent transactions.
- Organized replacement requests for fraudulent-hit cards with Card Center to compensate the customers that suffer from any fraudulent activity.
- Handled alerts received by Payments Network Processors such as Mastercard and Visa, to take the appropriate actions by investigating and blocking the cards to get the CPP “Common Point of Purchase”, and to mitigate the associated risks to the lowest point possible.
- Reconstructed and Process-Reengineered the main methodology of working aspects at day-to-day given tasks.
- Supervised received complaints by CIB Customers in coordination with the Customer Care Unit & Call Center department to resolve any issues regarding all types of payment inquiries/fraudulent activities.
- Automated most of the tasks to off-load repetitive work over longer periods of time.
- Detected and prepared reports for the Misused Cards Products provided by the bank to mitigate its risk based on CBE instructions and regulations.
- Helped develop and fine-tune current detection methods to improve the detection rate of fraudulent activities while lowering the false-positive rejection rate to ensure maximum efficiency.
- Communicated with merchants through various contact methods to help recover deducted amounts aside from Chargeback Process to maximize the recovered amount.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Almentor
Course Instructor
2023.03 - Current (2 years & 4 months)
Job overview
- Demonstrated a continued commitment to undergraduate teaching through participation in the college community and professional development.
- Used a variety of learning modalities and support materials to facilitate the learning process and accentuate presentations.
- Shifted between informal and formal methods of teaching to create a multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
- Created a dynamic learning environment that valued instructor and student interaction.
- Conducted ongoing program assessment, enrollment, and retention tracking.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Researched and selected course texts and supplemental learning materials.
FEPS Business Incubator – Cairo University
Program Instructor
10.2022 - 11.2022
Job overview
- Tutored workshop/awareness programs including my latest "Business Analysis in FinTech: Demystification and Best Practices" for the Faculty of Economics and Political Science - Cairo University | Business Incubator in coordination with the academic team.
- Leveraged program curriculum and materials to plan and implement enrichment activities that aligned with program goals.
- Scheduled and taught in-class and online courses to increase learning opportunities.
- Developed effective training plans based on department needs and objectives.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Hub of Finance Transformation - HOFT
Program and Development Consultant
04.2022 - 07.2022
Job overview
- Created and wrote learning materials for HOFT students; Including articles, presentations, notes, etc.
- Guided incoming and current students through the correct program/curriculum according to their needs and interests.
- Participated in webinar creations and public relations of the branding.
- Advised current and future marketing strategies that correspond with the company’s goals.
- Case-studied competitive program providers to develop and enhance current and future program modules based on today’s business needs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Commercial International Bank - CIB Egypt
Senior Universal Teller
11.2018 - 08.2021
Job overview
- Managed over 400 customer transactions and inquiries per day with outstanding customer service experience.
- Performed all the ATM functions including preparing daily proof sheet, handling captured cards, filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance
- Introduced alternative channels to customers to reduce traffic in branches according to bank SOP’s
- Processed all the cash counter transactions accurately in accordance with the set objectives
- Managed the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
Skills
- Risk Management methodologies and best practice implementations incl Financial And Non-Financial Aspects, Ad-hoc reporting, Forensic Accounting, Econometrics, Internal Control and Risk Management Framework enhancements
- Technical Skills: Advanced Data Modeling and Coding Automation using advanced formulas, complex financial and modeling and algorithm development by Microsoft Excel " VBA ", Power BI " M / DAX ", Python, SQL, And R
- Multiple Quantitative Analysis Projects, and DaaS/RMaaS hands-on experiences such as Mastercard Connect, Visa Risk Manager, IBM Navigator & Watson Studio, and more
- Soft Skills: Effective Communication, Team Building, Agility, Problem Solving, Leadership and Managing People, Work Ethics and Time Management
Education
HELWAN UNIVERSITYCairo, Egypt
BBA from Commerce And Business Administration - Accounting Major
09.2014 - 07.2018
University Overview
Assisted and volunteered in participation of General Accounting Courses among top 100 students for three consecutive years
Certification
Diplomas of Education:
Corporate Finance Institute:
- FPWM™ Financial Planning & Wealth Management Professional. | 2023
- FMVA® - Financial Modeling & Valuation Analyst. | 2022
- BIDA® - Business Intelligence & Data Analyst. | 2022
- CBCA® - Commercial Banking & Credit Analyst. | 2020-2021
Online Certifications:
- Google Advanced Data Analytics Professional Certificate. by Google | 2023 - In Progress
- Professional Certificate in Data Science. by Harvard University (edX) | 2023-In Progress
- Forensic Accounting and Fraud Examination by West Virginia University and Association of Certified Fraud Examiners (ACFE). | 2023
- Business Intelligence Foundation Professional Certification - BIFPC™ by CertiProf. | 2023
- Sustainable Finance for Credit Risk Officers by Frankfurt School of Finnace and Management. | 2023
- Data Science for Investment Professionals Specialization by CFA Institute. | 2022
- IBM Data Analyst Certification by IBM. | 2022
- CFA® Investment Foundation Certification by CFA Institute. | 2022
- Fintech: Foundations and Applications of Financial Technology by University of Pennsylvania. | 2022
- Business Analyst Career Track by 365 Data Science. | 2021
Affiliations
Affiliations
Contributing Member
GrowCFO | 2022
Members receive exclusive access to peer group development programmes, on-demand training resources, executive mentoring, collaborative events, insightful content and more.
Startup Mentor
FEPS Business Clinic - Cairo University | 2022
Mentoring current startups through FEPS Business Clinic Consultancy Program.
FinTech Mentor
FINTECH EGYPT | 2021
FinTech Mentor & Volunteer at FinTech Egypt in association with Central Bank of Egypt. (Virtual Forums).
Reconciliation Consultant
AMERICAN UNIVESRITY IN CAIRO | 2021
Helped to reconcile main GLs for the accounting department of the American University in Cairo.
Contributing Member
GLOBAL CORPORATE FINANCE SOCIETY (GCFS) | 2021
Community Member & Volunteer at the Global Corporate Finance Society by Corporate Finance Institute.
Timeline
Course Instructor
Almentor
2023.03 - Current (2 years & 4 months)
Program Instructor
FEPS Business Incubator – Cairo University
10.2022 - 11.2022
Program and Development Consultant
Hub of Finance Transformation - HOFT
04.2022 - 07.2022
Fraud Risk Management Officer [Cards Dept- Issuer]
Commercial International Bank - CIB Egypt
08.2021 - Current
Senior Universal Teller
Commercial International Bank - CIB Egypt
11.2018 - 08.2021
HELWAN UNIVERSITY
BBA from Commerce And Business Administration - Accounting Major
09.2014 - 07.2018
Quote
Greatness is not a prerequisite for success. Consistency is key. Success comes from persistently working hard. Inevitably, Greatness will follow.
Similar Profiles
Ahmed El-GhotmyAhmed El-Ghotmy
Head of Private Distribution at Commercial International Bank - CIB EgyptHead of Private Distribution at Commercial International Bank - CIB Egypt
Khaled HafezKhaled Hafez
Credit Customer Relationship Manager at Commercial International BankCredit Customer Relationship Manager at Commercial International Bank
Eslam Saad Mohamed Gaber WahmanEslam Saad Mohamed Gaber Wahman
Relationship Manager at MASHREQ BANKRelationship Manager at MASHREQ BANK
JUNAID AHMEDJUNAID AHMED
Sr. Officer Fraud & Risk Management Unit at Bank Al-FalahSr. Officer Fraud & Risk Management Unit at Bank Al-Falah
Sagar PanchalSagar Panchal
Chief Manager, IT & Cybersecurity Risk, AI Risk, Digital Risk, Risk Management Dept. Corporate Office at Bank of BarodaChief Manager, IT & Cybersecurity Risk, AI Risk, Digital Risk, Risk Management Dept. Corporate Office at Bank of Baroda