Work History
Timeline
Overview
Skills
Summary
Work Preference
Work Availability
Languages
BusinessAnalyst
Ahmed Amin El Deep

Ahmed Amin El Deep

Tracking Manager
Cairo,C

Work History

Managing Director

El Deep Tracking
Helwan, C
03.2025 - Current
  • Developed strategic business plans to enhance operational efficiency and market reach.
  • Oversaw daily operations, ensuring quality control and adherence to safety standards.
  • Managed inventory systems, optimizing stock levels and reducing waste through effective forecasting.
  • Monitored and tracked inventory levels using advanced tracking software.
  • Developed standard operating procedures for efficient tracking processes.
  • Established strong business relationships with vendors, resulting in improved pricing and contract terms.

Senior Strategy Partne

Growvex
Helwan, C
01.2026 - Current
  • Conducted market research to identify potential partners and opportunities for collaboration.
  • Assisted in developing strategic proposals to enhance business partnerships and drive growth.
  • Supported team in drafting presentations and reports for stakeholder meetings and negotiations.
  • Coordinated communication with external partners to ensure alignment on project objectives.
  • Participated in brainstorming sessions to generate innovative ideas for partnership initiatives.
  • Maintained organized documentation of partnership agreements and communications for reference.

Inbound Sales Representative

Service First
New Cairo, C
10.2025 - Current
  • Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
  • Developed product knowledge to effectively address client needs and enhance sales opportunities.
  • Conducted product demonstrations to educate potential customers on features and benefits.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.
  • Performed work in compliance with established regulations, policies and standard operating procedures.

Eligibility Advisor

Service First
New Cairo, C
09.2023 - Current
  • Assessed eligibility for various assistance programs, ensuring compliance with regulations and guidelines.
  • Reviewed applications and documentation for accuracy, maintaining high standards of data integrity.
  • Provided guidance to clients regarding program requirements, enhancing understanding of available services.
  • Resolved complex eligibility issues by analyzing case details and applying policy knowledge effectively.
  • Maintained comprehensive knowledge of regulatory changes impacting eligibility criteria for assistance programs.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.

Outbound Customer Service Representative

Service First
New Cairo, C
11.2023 - 10.2025
  • Managed high-volume outbound calls to address customer inquiries and concerns.
  • Collaborated with team members to share best practices and improve service delivery.
  • Monitored call quality to ensure compliance with company standards and policies.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Increased sales revenue by offering additional products and services to customers during calls.

Timeline

Senior Strategy Partne

Growvex
01.2026 - Current

Inbound Sales Representative

Service First
10.2025 - Current

Managing Director

El Deep Tracking
03.2025 - Current

Outbound Customer Service Representative

Service First
11.2023 - 10.2025

Eligibility Advisor

Service First
09.2023 - Current

Overview

2
2
years of professional experience

Skills

  • Data entry
  • Effective communication skills
  • Microsoft office
  • Telephone etiquette
  • Documentation and reporting
  • Verbal communication
  • Public assistance
  • Appointment scheduling
  • Documentation and paperwork
  • Social services
  • Eligibility procedures
  • Problem-solving
  • Excellent communication
  • Critical thinking
  • Team building
  • Analytical thinking
  • Attention to detail
  • Teamwork and collaboration
  • Multitasking Abilities
  • Organizational skills
  • Flexibility
  • Active listening
  • Goal setting
  • Time management abilities
  • Analytical skills
  • Intelligence gathering

Summary

Developed skills in client-focused environment, excelling in regulatory compliance and case management. Looking to transition into new field, leveraging strong analytical and interpersonal skills. Capable of adapting to various roles and contributing effectively in dynamic settings. Offering blend of analytical skills and knack for client relations, eager to contribute and grow in this field. Brings understanding of regulatory compliance and data management, ensuring accurate and efficient processing. Ready to use and develop analytical and client service skills in tracking.

Work Preference

Work Type

Part TimeFull TimeContract WorkInternship

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home option

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
German
Beginner (A1)

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Ahmed Amin El DeepTracking Manager