Ahmed Elkholy
Cairo
Summary
Dynamic and detail-oriented Technical Support Specialist with extensive experience in Sales Force and customer service roles.
Expertise in delivering comprehensive support and ensuring customer satisfaction through effective problem-solving and communication.
Committed to fostering positive relationships while enhancing user experiences through exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Technical Support Agent
5CA
01.2025 - Current
- Provide chat & call support for players, addressing gameplay, account, and connectivity issues Skilled in technical troubleshooting and resolving network-related problems
- Maintain high customer satisfaction through empathetic and efficient communication
- Trained 10+ new hires on internal systems and support protocols
- Collaborated with QA and product teams to reduce ticket volume by 10%
- Maintained a 96% customer satisfaction rate over 12 months
Team Lead
Squad - Power
03.2023 - 01.2025
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- helped with the growth of the startup by expanding it's client base.
Education
Post-Graduate - Dentist trainee
Tanta University
Skills
- Technical Support Agent:
- able to support customers using both live chat and calls
- Proficient in de-escalating hard situations
- Trained in both technical troubleshooting and network troubleshooting
- able to work under constant pressure and expert in time management
- Incident reporting to client / management and handling crisis situations
LANGUAGES
English : C2
Arabic : Native
German: Beginner
Timeline
Technical Support Agent
5CA
01.2025 - Current
Team Lead
Squad - Power
03.2023 - 01.2025
Post-Graduate - Dentist trainee
Tanta University
Similar Profiles
Aleksey AleksandrovichAleksey Aleksandrovich
Bilingual Customer Support Agent for Games at 5CABilingual Customer Support Agent for Games at 5CA
Dale NielsenDale Nielsen
Gaming Support Senior Agent at 5caGaming Support Senior Agent at 5ca
Daniel Jaramillo MoralesDaniel Jaramillo Morales
Customer Service Representative at 5caCustomer Service Representative at 5ca
Sameh KhaledSameh Khaled
Regional Accountant at Lundbeck PharmaceuticalsRegional Accountant at Lundbeck Pharmaceuticals
Alaa El SabbaghAlaa El Sabbagh
Managing Director at MESCO MARINE BROKERSManaging Director at MESCO MARINE BROKERS