Experienced IT professional with over 16 years of proven track record in Server Management. Strong background in Virtualization and Hyper-Converged Data Center Operations. Adept at effectively managing cloud environments, messaging systems, backup solutions, storage, and security. Leadership capabilities and solid understanding of Solution Architecture tasks drive successful outcomes. Skilled in Linux and Windows System Administration and troubleshooting. Dedicated to leveraging expertise to support organizational goals and enhance professional effectiveness in the IT field.
Overview
16
16
years of professional experience
5
5
Certification
Work History
Enterprise Computing Senior
DAL GROUP – Head Quarter
01.2017 - Current
Infrastructure Leadership: Spearhead the design, deployment, and maintenance of IT infrastructure across three data centers, including servers, network equipment, storage solutions, and virtualization platforms. Achieve 99.9% system uptime through strategic implementation and adherence to best practices, ensuring high availability and optimal performance of critical systems and applications.
System Reliability: Guarantee the reliability and performance of mission-critical systems by implementing robust monitoring solutions, conducting performance tuning, and addressing potential bottlenecks to maintain service excellence.
Security Management: Formulate and enforce comprehensive security policies. Oversee the implementation and management of advanced security measures, including firewalls, intrusion detection systems (IDS), and Unified Threat Management (UTM) solutions to protect against evolving threats.
Active Directory Management: Direct the administration of multiple Active Directory environments, including domain controllers, user management, Group Policy Objects (GPOs), and directory services to ensure seamless authentication and authorization processes.
Exchange Server Administration: Optimize and manage Exchange Server environments, including Mailbox, Edge Transport, and Client Access servers. Oversee migrations, configure transport rules, and enforce compliance with organizational policies.
File Server Management: Supervise the configuration, management, and optimization of file servers. Implement NTFS and share permissions, quota management, and data protection strategies to ensure efficient file storage and access.
Antivirus & Anti spam Solutions: Direct the implementation and management of enterprise antivirus and anti-spam solutions. Ensure comprehensive protection against malware and spam through proactive threat detection and prevention.
Linux Server Administration: Oversee Linux server environments, including installation, configuration, performance tuning, and troubleshooting. Maintain server security and manage system updates effectively.
Azure Cloud Management: Manage Microsoft Azure cloud services, including the deployment, configuration, and optimization of cloud resources to meet business requirements and enhance cost-efficiency.
Citrix Administration: Oversee Citrix environments, including XenApp, XenDesktop, and Virtual Apps. Ensure effective delivery of virtualized applications and desktops while maintaining high availability and performance.
SCCM Management: Administer System Center Configuration Manager (SCCM) for operating system deployment, software distribution, patch management, and hardware/software inventory management, ensuring efficient IT operations.
VMware ESXi Management: Manage VMware ESXi environments and hyper-converged infrastructure. Oversee virtual machine provisioning, resource allocation, and performance optimization to ensure efficient data center management.
Performance Monitoring: Continuously monitor and analyze system performance and capacity. Proactively identify and resolve performance issues to maintain optimal operation across all IT systems.
Backup & Recovery: Implement and manage comprehensive backup and disaster recovery solutions using Veeam Backup & Replication. Develop and execute backup strategies, restore procedures, and disaster recovery plans to ensure data protection and business continuity.
Technical Leadership: Provide advanced technical support and strategic guidance to junior administrators and support teams. Lead major infrastructure upgrade projects and technology enhancements, driving innovation and efficiency.
Vendor & Procurement Management: Coordinate with vendors for hardware and software procurement, service agreements, and support contracts. Negotiate terms and manage vendor relationships to ensure effective and cost-efficient solutions.
Documentation & Compliance: Develop and maintain detailed technical documentation, including service manuals, policies, and procedures. Ensure compliance with organizational policies and industry best practices to uphold operational standards.
Database Administration: Administer database systems, focusing on performance tuning, security, and backup strategies to maintain data integrity and availability.
IT Asset Management: Oversee the procurement, inventory management, and lifecycle planning of IT assets to optimize resource utilization and budget management.
Enterprise Computing Specialist
DAL GROUP – Head Quarter
07.2013 - 01.2017
Active Directory Services: Manage and maintain Windows Active Directory services, including DHCP, DNS, RADIUS, and Group Policy Objects (GPOs) with high availability. Design and implement GPOs to enforce security policies and streamline user management.
Exchange Server: Design, implement, and support Microsoft Exchange solutions for enterprise-level email and collaboration with high availability. Implement email archiving, retention policies, and optimize Exchange performance.
Virtualization: Administer virtualization infrastructure using VMware ESXi and XenServer. Design and deploy virtualized environments, conduct performance tuning, and implement failover and disaster recovery plans.
Citrix Systems: Implement and manage Citrix environments, including XenApp and Access Gateway. Configure Citrix for remote application delivery and secure remote connections, ensuring high availability and performance.
Backup Systems: Oversee central backup systems with Symantec Backup Exec and Veeam Backup. Develop and test backup strategies, automate processes, and ensure reliable disaster recovery.
Storage Management: Manage and maintain storage systems (SAN, DAS, NAS, NetApp). Optimize storage arrays, implement storage tiering and data deduplication, and monitor storage health and performance.
Antivirus & Anti-Spam: Administer enterprise antivirus solutions and mail anti-spam gateways. Implement security measures to protect endpoints, filter malicious emails, and conduct regular security audits.
Firewall Configuration: Configure and manage firewall systems (ISA 2006, TMG 2010, IP Fire). Implement firewall rules, conduct reviews, and integrate with intrusion detection/prevention systems.
System Center Tools: Utilize Microsoft System Center tools (SCOM, SCCM) for infrastructure monitoring and management. Explain technical information clearly to non-technical users.
Technical Support: Provide Level 2 technical support, manage network security tools, and troubleshoot hardware, software, and network issues. Handle helpdesk work orders, interact directly with users, and continuously improve support services.
Network Administration: Install, configure, and maintain network hardware (Cisco routers and switches) and software. Monitor network performance, optimize speed, and manage network connectivity and security.
Emergency Backup & Restore: Implement and maintain emergency backup and restore systems for critical servers and workstations. Regulate user access to sensitive files to protect against internal breaches.
Managed system wide operating system and software deployments as well as related software upgrade problems.
Technical Support Engineer 2
DAL GROUP – Engineering Division
06.2011 - 07.2013
Level 2 Technical Support: Deliver comprehensive Level 2 support to approximately 800 engineering users across multiple businesses, including dealerships for Mercedes-Benz, Mitsubishi, KIA, Caterpillar, and FAW. Lead a support team to ensure efficient IT operations and user satisfaction.
System Maintenance & Optimization: Ensure systems are up-to-date and secure by applying patches, updates, and configuration changes. Monitor system performance and resolve issues to maintain optimal functionality.
Issue Resolution: Identify, analyze, and troubleshoot complex workstation issues, including hardware failures, software malfunctions, and network connectivity problems. Utilize diagnostic tools and techniques to determine root causes and implement effective solutions.
Hardware & Software Management: Perform hardware replacements and repairs, including hard drives, memory modules, and peripherals. Reinstall and configure operating systems, ensuring all updates, patches, and drivers are applied.
Backup & Security: Implement and manage emergency backup and restore systems for mission-critical workstations. Regulate access to sensitive files to prevent internal security breaches.
Automotive Systems Administration: Administer and support various automotive platforms and systems, including Mercedes platforms: EVA, STAR ORDER, VDOC, AAT, EVOBUS, TIPS READER, DCAA, SORRYWEB, and SDFLASH.
EWANET Server for major Mercedes software (WIS, ASRA, EPC).
STARDIAGNOSIS SYSTEM, including Diagnosis Assistance Systems (DAS).
ERP Automotive Software, including KIA systems (MICROCAT, GDS, GSW) and Mitsubishi systems (CAPS).
Resource Management: Manage a resource library for Mercedes-Benz CBT, media, and documentation used for training purposes. Handle invoices and contracts between dealers and the company for software and licenses.
Performance Improvement: Assess system hardware and software to recommend modifications that reduce lag time and enhance overall performance. Provide clear, step-by-step troubleshooting assistance to end-users.
Technical Support Engineer 1
DAL GROUP – Engineering Division
05.2006 - 06.2011
Provide initial technical troubleshooting and resolution.
Diagnose and resolve issues with hardware, software, and systems.
Develop and implement technical action plans for problem resolution.
Generate technical documentation and troubleshooting guides.
Maintain and update a technical knowledge base.
Administer and manage platforms (e.g., EVA, STAR ORDER, VDOC) and server environments (e.g., EWANET Server).
Support and manage specialized systems (e.g., STARDIAGNOSIS, DAS).
Oversee financial transactions related to software and licenses.
Collaborate with technical teams to identify, report, and resolve system defects.
Communicate technical details and solutions effectively to users and team members.
Manage and prioritize technical work orders within the helpdesk system.
Perform root cause analysis and reproduce issues in test environments.
Document and prioritize technical defects in a central repository.
Analyze trends and patterns from customer support data to improve technical solutions.
Recommend system hardware and software modifications for performance optimization.
Provide remote support for hardware and software installation and integration.
IT Assistant,
AutoStar Mercedes-Benz Dealer
12.2002 - 05.2006
Assisted in network maintenance, ensuring smooth connectivity for all users.
Optimized hardware performance through regular maintenance checks and upgrades when necessary.
Collaborated with IT team to successfully complete large projects within strict deadlines.
Responded to queries on phone, via email or through IT ticketing system.
Investigate, install, and upgrade IT systems to maintain operational effectiveness and support organizational needs.
Oversee network installations, including Cat5 cabling and new telephone systems.
Administer and utilize Mercedes-Benz workshop software tools, including WIS (Workshop Information System), STIX (Star Diagnosis), and STAR Diagnosis for vehicle diagnostics and maintenance.
Manage spare parts systems, including EPC (Electronic Parts Catalog), Star Order, and Star Vega.
Provide IT support for workshop technologies, including devices and software, to ensure smooth operation and integration.
·Train users on best practices to achieve company goals, including training on Microsoft Office, network resources, and company-specific software.
Monitoring: Track system performance with tools like top, htop, Nagios.
Troubleshooting: Diagnose and resolve hardware/software issues; analyze logs.
Updates and Patching: Manage software updates and apply security patches.
Web Server Administration: Configure and manage Apache and Nginx.
Database Management: Administer MySQL and PostgreSQL databases.
Hyperv converged infrastructure - Skills
VxRail Deployment: Install and configure VxRail systems, including initial setup and cluster creation.
Cluster Management: Manage and optimize VxRail clusters, including adding/removing nodes and handling scaling operations.
Integration: Integrate VxRail with VMware vSphere, vSAN, and other VMware ecosystem components.
Storage Management: Configure and manage VxRail storage, including data protection, deduplication, and compression features.
Networking: Set up and manage networking within VxRail environments, including VLANs and virtual switches.
Performance Optimization: Monitor and optimize VxRail performance, including compute, storage, and network resources.
Disaster Recovery: Implement and manage disaster recovery solutions using VxRail and VMware Site Recovery Manager (SRM).
Automation: Utilize VMware vRealize Automation and other tools to automate VxRail management tasks and orchestrate workflows.
Monitoring and Reporting: Use VMware vCenter, VxRail Manager, and other monitoring tools to track system health, performance, and generate reports.
Troubleshooting: Diagnose and resolve issues related to VxRail components, including compute, storage, and networking.
Security: Implement and manage security measures within VxRail environments, including access controls and data encryption.
Citrix administration - Skills
Citrix Deployment: Install and configure Citrix environments, including Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop).
Citrix Provisioning Services (PVS): Set up and manage PVS for provisioning and managing virtual desktops.
Citrix Machine Creation Services (MCS): Deploy and configure MCS for creating and managing virtual machines.
Session Management: Monitor and manage user sessions, including session policies, load balancing, and performance.
Application Delivery: Configure and manage application delivery through Citrix, including app publishing and access controls.
Citrix NetScaler (ADC): Administer Citrix NetScaler for load balancing, secure access, and traffic management.
User Profile Management: Implement and manage Citrix Profile Management for user profile and settings management.
Security: Configure and manage security features, including access controls, SSL/TLS, and multi-factor authentication.
Monitoring and Troubleshooting: Use Citrix Director and other monitoring tools to track system health, performance, and resolve issues.
Licensing: Manage Citrix licensing and ensure compliance with licensing requirements.Citrix XenApp/XenDesktop environments
Network administation - Skills
Network Setup: Configure routers, switches, and firewalls.
IP Addressing: Manage IP addresses, DHCP, and static assignments.
Monitoring: Track network performance and bandwidth.
Troubleshooting: Resolve connectivity and performance issues.
Security: Implement firewall rules, VPNs, and basic security measures.
DNS: Manage DNS settings and domain records.
Documentation: Maintain network diagrams and configurations.
User Access: Administer network resource access.
Performance: Optimize network performance and latency.
Backup: Manage network backup and recovery.
Wi-Fi: Configure and manage wireless networks.
Security systems administration- Skills
Firewall Management: Configure and manage firewalls to protect network perimeters.
Intrusion Detection/Prevention: Implement and monitor IDS/IPS systems for threat detection and prevention.
Access Control: Manage user access, authentication, and authorization using tools like Active Directory or IAM systems.
Security Policies: Develop and enforce security policies and procedures.
Vulnerability Management: Perform regular vulnerability scans and address security weaknesses.
Incident Response: Respond to and manage security incidents and breaches.
Encryption: Implement data encryption for protecting sensitive information.
Security Audits: Conduct security audits and compliance checks.
Patch Management: Apply security patches and updates to systems and applications.
Network Security: Secure network communications and manage VPNs.
Endpoint Protection: Deploy and manage antivirus and endpoint security solutions.
Backup and Recovery: Ensure secure backup and recovery processes for data protection.
Security Monitoring: Use SIEM tools to monitor and analyze security events
Backup systems data recovery - Skills
nstallation & Configuration: Install and configure Veeam Backup & Replication and Symantec Backup Exec.
Backup Management: Set up and manage backup jobs, including full, incremental, and differential backups.
Data Recovery: Perform file-level, application-level, and full-system restores.
Replication & Deduplication: Configure replication for disaster recovery (Veeam) and manage deduplication (Backup Exec).
Monitoring & Reporting: Monitor backup jobs and generate status reports using built-in tools.
Storage Management: Manage backup repositories and storage devices, optimize usage.
Security: Implement encryption and secure backup data.
Troubleshooting: Diagnose and resolve issues with backup and recovery processes.
Desktop computing environment - Skills
Operating System Installation: Install and configure desktop operating systems (Windows, macOS, Linux).
Software Management: Install, update, and troubleshoot desktop applications and utilities.
Hardware Setup: Configure and troubleshoot desktop hardware components, including printers and peripherals.
User Support: Provide technical support for desktop users, resolving hardware and software issues.
Security: Implement and manage antivirus, firewalls, and endpoint security solutions.
Network Configuration: Set up and manage network connectivity, including wired and wireless connections.
User Profiles: Configure and manage user profiles, permissions, and settings.
Backup and Recovery: Implement and manage backup solutions for desktop data.
Performance Optimization: Monitor and optimize desktop performance, including managing system resources.
Patch Management: Apply operating system and application updates and patches.
Troubleshooting: Diagnose and resolve issues related to desktop operating systems, applications, and hardware.
Documentation: Maintain documentation of desktop configurations, issues, and resolutions.
Measurableachievements
EMADCO GROUP, 2022
Architected and implemented Odoo ERP infrastructure with high availability and scalability.
Designed and configured Odoo infrastructure requirements.
Virtualized data center using VMware and migrated all physical machines to the new environment.
Implemented Active Directory/DHCP and unified threat management solutions.
Managed storage systems, Veeam backup for databases and VMs, and deployed File Server.
Configured Kaspersky Antivirus through business security console and ensured compliance with security policies.
ECONOMIC DEVELOPMENT BANK, 2022
Upgraded Active Directory and Exchange Server environments.
Implemented Veeam backup system for comprehensive data protection.
Optimized infrastructure services and conducted end-to-end monitoring for networking and servers.
Managed firewall configurations, unified threat management, and intrusion detection systems.
MAHGOUB SONS GROUP, 2017
Virtualized data center with VMware and designed SAP infrastructure with high availability.
Implemented SAP infrastructure and configured system requirements.
Managed Active Directory, Exchange Server, and ASSP Mail Filtering.
Implemented Remote App, unified threat management, and Bind DNS.
Handled storage solutions, Veeam backup for databases and VMs, and deployed File Server.
DETASI CO, 2016
Virtualized data center using VMware and migrated physical machines.
Implemented Active Directory/DHCP, Exchange Server, and Remote App.
Managed Linux UTM, storage solutions, and Symantec Backup Exec for backup.
Deployed File Server and performed network maintenance and client configuration.
ABBRCI GROUP, 2016
Virtualized data center with VMware and migrated all physical machines.
Implemented Active Directory/DHCP, Exchange Server, and Remote App.
Managed unified threat management, storage solutions, and Symantec Backup Exec for backup.
Deployed File Server, configured Kaspersky Antivirus, and implemented UTM Firewall.
KAMALGROUP, 2016
Virtualized data center using VMware and transitioned physical machines to the virtual environment.
Implemented Active Directory, Exchange Server, and ASSP Mail Filtering.
Managed Remote App, unified threat management, and storage solutions.
Deployed Symantec Backup Exec for full database and VM backup.
Implemented File Server.
NILE PETROLEUM CO, 2015
Virtualized servers with VMware and implemented Active Directory.
Configured and managed File Server.
DELTA PETROLEUM COMPANY, 2011
Set up and managed a full wireless network.
Configured client systems for network access.
ALFAJJI INTERNATIONAL, 2010
Set up hybrid wireless and LAN networks.
Configured and supported client systems.
Servermanagementadministration
Extensive experience in managing server environments, compliance, and assessment., Windows/Linux System Administration, malware protection, detection, and security, data center maintenance and support