Ahmed El Morshedy
Import Sales Team Leader
Summary
Results-oriented sales team leader that engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Import Sales Team Leader
CMA-CGM Egypt
09.2019 - Current
- Reporting Monthly performance of Indian Subcontinent Trade & SSL Trades + Acting as the contact person of the mentioned trades for head office and sales management in Egypt
- Hunting & building relationships with new customers
- Prospect and Identify the commercial opportunities to Negotiate, Book, Improve and Monitor the customer's portfolio
- Sell the Group Products and Services and advise customers on specific transport modalities in compliance with the pricing policy
- Perform commercial visits and add the visit reports on CRM
- Participate in commercial events and develop a professional network within my commercial area
- Handle all quotations requests
- Follow up customer's feedback on quotations provided
- Record\follow up on lost business and take necessary actions
- Communication and alignment with internal departments about customers' needs to ensure they are properly attending customers' requirements.
Export Sales Team Leader
CMA-CGM Egypt
01.2018 - 08.2019
- Reporting Monthly performance of West Africa trade + Acting as the contact person of the mentioned trade for head office and sales management in Egypt
- Identification of new customers and new businesses by existing customers
- Update clients' portfolio on monthly basis
- Prepare sales plan for the week ahead
- Sales calls at new and existing customers' premises or at CMA CGM's premises
- Update client profiles in vessel profile/client identification file
- Quote to the customers through e-mails / phone calls
- Collect market information (rates, new services …etc) on competition activities and submit to Sales management
- Negotiate and coordinate with our head office of CMA CGM in Marseille for rates
- Contact our offices around the world through our CRM system, LARA and Diva
- Achieving KPIs.
Export Sales Senior Officer
CMA-CGM Egypt
01.2015 - 12.2017
- Reporting Monthly performance of West Africa and North Europe trades + Acting as the contact person of the mentioned trades for head office and sales management in Egypt
- Identification of new customers and new businesses by existing customers
- Update clients' portfolio on monthly basis
- Prepare sales plan for the week ahead
- Sales calls at new and existing customers' premises or at CMA CGM's premises
- Update client profiles in vessel profile/client identification file
- Quote to the customers through e-mails / phone calls
- Collect market information (rates, new services …etc) on competition activities and submit to Sales management
- Negotiate and coordinate with our head office of CMA CGM in Marseille for rates
- Contact our offices around the world through our CRM system, LARA and Diva
- Achieving KPIs.
Export Sales Officer
CMA-CGM Egypt
09.2012 - 12.2014
- Identification of new customers and new businesses by existing customers
- Update clients' portfolio on monthly basis
- Prepare sales plan for the week ahead
- Sales calls at new and existing customers' premises or at CMA CGM's premises
- Update client profiles in vessel profile/client identification file
- Quote to the customers through e-mails / phone calls
- Collect market information (rates, new services …etc) on competition activities and submit to Sales management
- Negotiate and coordinate with our head office of CMA CGM in Marseille for rates
- Contact our offices around the world through our CRM system, LARA and Diva
- Achieving KPIs.
Inbound & Outbound Sales Representative
LinkDotNet Internet Service Provider
11.2011 - 09.2012
- Provide full info regarding the service to customers requesting the company's service
- Uses sales script for phone calls within target sectors, using online applications and other sources of information
- Initiate sales deals and achieve sales quota for the company's services
- Submits Sales status reports on daily basis to the direct manager
- Handle the customers and educate them to call the right department.
Customer Service and Sales Representative
LinkDotNet Internet Service Provider
12.2009 - 10.2011
- Dealing with customers and answering their needs
- Handling customers complaints and resolving problems
- Advising customers on the services available and signing contracts with them
- Working on rejecting customers willing to end their agreement with the company
- Handle the customers financial issues including the explanation of invoices' details, issue dates and due dates.
Account Executive
New Horizons Computer Learning Center
08.2008 - 11.2009
- Advising clients on the training plan and helping them decide on the right track based on their needs
- Handling customers complaints and resolving problems
- Coordinating with other departments' team members to provide the best service required
- Documenting training classes requests
- Sealing deals with individuals and corporate in order to achieve the required targets.
Trainee
BNP Paribas Bank
06.2006 - 07.2006
Education
BSc of Accounting - Accounting
Faculty of Commerce (Alexandria University)
Alexandria, Egypt 08.2004 - 04.2008
Skills
Negotiation
Attention to Detail
Analytical Thinking
Adaptability
Problem-solving abilities
Account Management
Effective Communication
Decision-Making
Customer care
Customer care
Territory Management
Client Relationship Management
Activities
- Freelancer Voice Over Artist
- Former Member/Club Secretary/Club Service Director at Rotaract Alexandria Cosmopolitan
- Volunteer at Cross Egypt Challenge (2013: Technical Team \ 2014: Registration Team \ 2015: Media Team) http://www.crossegyptchallenge.com
Military Service
Exempted
Personal Information
- Date of Birth: 03/14/88
- Nationality: Egyptian
- Marital Status: Single
Training
Soft Skills (Business Management Package) in New Horizons Alexandria (Computer Learning Center) and LinkDotNet (probationary training)
Timeline
Import Sales Team Leader
CMA-CGM Egypt
09.2019 - Current
Export Sales Team Leader
CMA-CGM Egypt
01.2018 - 08.2019
Export Sales Senior Officer
CMA-CGM Egypt
01.2015 - 12.2017
Export Sales Officer
CMA-CGM Egypt
09.2012 - 12.2014
Inbound & Outbound Sales Representative
LinkDotNet Internet Service Provider
11.2011 - 09.2012
Customer Service and Sales Representative
LinkDotNet Internet Service Provider
12.2009 - 10.2011
Account Executive
New Horizons Computer Learning Center
08.2008 - 11.2009
Trainee
BNP Paribas Bank
06.2006 - 07.2006
BSc of Accounting - Accounting
Faculty of Commerce (Alexandria University)
08.2004 - 04.2008