Experienced and results-driven IT Project Coordinator with a successful track record of leading infrastructure and network projects on time and within budget. building IT asset databases. Adept at managing IT help-desk systems to improve support response time. Additionally, demonstrated strong operational and technical capabilities as an Operation Assistant and Installer, ensuring proper functionality of various devices. Led a productive retail team, resulting in a significant increase in customer satisfaction. Recognized for creating customer service protocols that enhanced employee efficiency. Seeking a challenging role as a Project Office Coordinator to leverage project management, leadership, and problem-solving skills for impact project delivery. With a Bachelor's degree from the Faculty of Law, Cairo University, I bring a unique blend of legal knowledge and technical expertise to drive success in project coordination.
Ahmed Elnaggar
Summary
Overview
Work History
Dakahlia Group
Job overview
- Led a team of IT professionals to successfully complete a major infrastracture & network on time and within budget
- Implemented project lifecycle management processes to ensure project requirements were documented and tracked throughout the project
- Built a database for total IT assets in the company and managed the IT inventory
- Documented IT processes and procedures, allowing for faster onboarding of new employees
- Implemented IT helpdesk systems and tools, resulting in improvement in IT support response time
- Evaluated vendor proposals carefully before finalizing contracts, selecting the best-fit solutions for organizational needs within budget constraints.
Tabby
Job overview
- Monitored customer accounts for overdue payments and initiated collection activities
- Tracked and monitored progress of individuals using data collection and graphing, allowing for informed decision-making
- Documented all daily collections and delinquent account activities by uploading information to company's database.
National bank of Egypt
Job overview
- Demonstrated excellent customer service skills in a fast-paced retail environment and achieved employee-of-the-month honors
- Created customer service protocols and processes that increased employee efficiency and productivity by 50%
- Analyzed customer financial data to determine eligibility for financing, resulting in a 90% increase in loan approvals
Computer shop
Job overview
- Performed cashier duties in a high-volume retail environment, processing up to 70-120 transactions per shift
- Successfully managed a team of 5 employees in a fast-paced retail environment, resulting in a 85% increase in customer satisfaction
- Processed payments and balanced the register at the end of the shift
Smart Technology Solutions
Job overview
- As a Devices Operator and Installer at Smart Technology Solutions, I was responsible for installing and maintaining various devices and systems, ensuring their proper functionality and performance
- I utilized my problem-solving skills to troubleshoot any issues that arose and ensured that all installations were completed to the highest standards
- Additionally, I managed the operation of different devices and provided technical support when needed
- This role allowed me to showcase my attention to detail and ability to multitask effectively
- Configured and tested hardware and peripherals to ensure proper operation
- Diagnosed and resolved installation and operation issues quickly and accurately, ensuring minimal disruption to customers
Education
Cairo University
University Overview
I studied at the English studies program, This program provided a comprehensive legal education, combining rigorous coursework in both Egyptian and international law. The curriculum was designed to develop a deep understanding of legal principles, critical thinking, and analytical skills. I engaged in various subjects including contract law, criminal law, constitutional law, and human rights law, all taught in English to prepare for a global legal environment. Additionally, the faculty's diverse and experienced professors enriched my learning experience, while the university's vibrant campus life and extracurricular activities offered opportunities for personal and professional growth.
Skills
Communication Skills
Personal Information
- Date of Birth: 30/11/1998
- Nationality: Egyptian
Timeline
Similar Profiles
Ahmed AbdelrahimAhmed Abdelrahim
Installation Engineer at Eastern Coast GroupInstallation Engineer at Eastern Coast Group
Ahmed Samir AliAhmed Samir Ali
Group Talent Management and OD Manager at Cairo Three A GroupGroup Talent Management and OD Manager at Cairo Three A Group
Noura Nabih HassaninNoura Nabih Hassanin
Member of the Quality Department at Directorate of Health Affairs in Dakahlia GovernorateMember of the Quality Department at Directorate of Health Affairs in Dakahlia Governorate
Hussein Zein Elabdin AliHussein Zein Elabdin Ali
Eletctrical Design Team Leader at ConstructiveEletctrical Design Team Leader at Constructive
Bahey AljunaidyBahey Aljunaidy
General Surgery Resident at Administrative Capital Hospital (Insurance)General Surgery Resident at Administrative Capital Hospital (Insurance)