AHMED EL SAYED
Cairo,Maadi
Summary
Dynamic banking professional with extensive experience at EGBANK, excelling in trade finance processing and customer relationship management. Proven track record in achieving sales targets and enhancing client satisfaction through effective communication and teamwork. Adept at identifying corporate needs and delivering tailored financial solutions to drive business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercial Service Head
EGBANK
09.2024 - Current
- Identifies corporate customer needs and fulfills it with proper bank’s products or services
- Handles corporate customers requests and inquiries related to their accounts, products, and services in a professional manner, with referring them to respective Relationship Managers whenever needed
- Promotes and sells the bank’s products and services to achieve the yearly set targets
- Receives trade finance requests (LCs, LGs, BCs… etc.) and fulfills them in a professional manner.
- Uses cross-selling techniques with EGBANK existing corporate customers
- Adheres to Branch Operating Model
- Carries out any task requested by the Senior Corporate Services Officer and the Branch Manager
- Makes calls upon request to EGBANK existing corporate clients.
- Finding new SME’s customers to expand this product across the market then finalizing the required documents to be reviewed by SME’s department.
- Act as a key player to maintain the internal audit requirements.
Senior Corporate Service Officer
EGBANK
07.2022 - 08.2024
- Identifies corporate customer needs and fulfills it with proper bank’s products or services
- Handles corporate customers requests and inquiries related to their accounts, products, and services in a professional manner, with referring them to respective Relationship Managers whenever needed
- Promotes and sells the bank’s products and services to achieve the yearly set targets
- Receives trade finance requests (LCs, LGs, BCs… etc.) and fulfills them in a professional manner.
- Uses cross-selling techniques with EGBANK existing corporate customers
- Adheres to Branch Operating Model
- Carries out any task requested by the Senior Corporate Services Officer and the Branch Manager
- Makes calls upon request to EGBANK existing corporate clients.
- Finding new SME’s customers to expand this product across the market then finalizing the required documents to be reviewed by SME’s department.
Corporate Service Officer
EGBANK
05.2021 - 05.2021
- Identifies corporate customer needs and fulfills it with proper bank’s products or services
- Handles corporate customers requests and inquiries related to their accounts, products, and services in a professional manner, with referring them to respective Relationship Managers whenever needed
- Promotes and sells the bank’s products and services to achieve the yearly set targets
- Receives trade finance requests (LCs, LGs, BCs… etc.) and fulfills them in a professional manner.
- Uses cross-selling techniques with EGBANK existing corporate customers
- Adheres to Branch Operating Model
- Carries out any task requested by the Senior Corporate Services Officer and the Branch Manager
- Makes calls upon request to EGBANK existing corporate clients.
- Finding new SME’s customers to expand this product across the market then finalizing the required documents to be reviewed by SME’s department.
- Act as a key player to maintain the internal audit requirements.
HeadCash
EGBANK
01.2021 - 05.2021
- Responsible for monitoring universal tellers’ transactions on daily basis; ensuring that all universal tellers are cash balanced at the end of the day and takes needed corrective actions when necessary, in addition to providing guidance and support for universal tellers and referring any potential selling opportunity to concerned parties.
- Approves counter and account transactions up to his/her limits.
- Monitors on daily basis tellers transactions.
- Ensures that all universal tellers are cash balanced at the end of the day and takes needed corrective actions when necessary.
- Identifies branch cash needs in coordination with universal tellers.
- Coaches and trains staff reporting to him/her to ensure full awareness of Bank’s products, services and Policies and procedures.
- Handles efficiently custody items and keys as per custodian matrix and relevant policies and procedures.
- Adheres to Branch Operating Model.
- Carry out any task requested by the Operation Manager and the Branch Manager.
UNIVERSAL TELLER
EGBANK
04.2019 - 05.2021
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Packaging cash and rolling coins to be stored in drawers or the bank vault.
- Keeping a clean, organized work area and a professional appearance.
- Handling currency, transactions, and confidential information in a responsible manner.
- Following all bank financial and security regulations and procedures.
Education
BACHOLAR DEGREE - international Business Administration
SADAT ACADEMY FOR MANAGEMENT SCIENCES
07.2017
Skills
- Microsoft Windows
- Microsoft Office
- Communication skills
- Presentation skills
- Teamwork
- Financial product knowledge
- Time management
- Trade finance processing
- Customer relationship management
- Sales strategies
- Problem solving
- Effective communication
Certification
Corporate Finance Credit Professional Certificate, EBI and NYIF, 01/01/24
Languages
English- Fluent
Arabic -Mother Tongue
Personal Information
- Date of Birth: 07/01/94
- Nationality: Egyptian
- Marital Status: Married
Military Status
Completed
Timeline
Commercial Service Head
EGBANK
09.2024 - Current
Senior Corporate Service Officer
EGBANK
07.2022 - 08.2024
Corporate Service Officer
EGBANK
05.2021 - 05.2021
HeadCash
EGBANK
01.2021 - 05.2021
UNIVERSAL TELLER
EGBANK
04.2019 - 05.2021
BACHOLAR DEGREE - international Business Administration
SADAT ACADEMY FOR MANAGEMENT SCIENCES
Similar Profiles
Marwa Fareed Abdel FattahMarwa Fareed Abdel Fattah
Branch Manager at EGBANKBranch Manager at EGBANK
Abdallah HusseinAbdallah Hussein
Customer Service Head (Deputy Branch Manager) at EGBANKCustomer Service Head (Deputy Branch Manager) at EGBANK
Mohamed HossamMohamed Hossam
IT Help Desk Officer at EGBankIT Help Desk Officer at EGBank
MENNA AHMEDMENNA AHMED
Sales Agent at Memmar Al MorshedySales Agent at Memmar Al Morshedy
Tarek Mohamed RagaeyTarek Mohamed Ragaey
Senior Backend Developer at Crowd AnalyzerSenior Backend Developer at Crowd Analyzer