AHMED ELSHAMY

• Comply with cross border regulation and investment referral
• Submit KYC for existing clients
• Participate on achieving the branch target, new issue TDs, CDs, Credit Card, Personal Loan and Bank assurance)
• Broad experience in working with people
• Managerial and behavioral skills, Time management, Decision making, Self-motivation and Adaptability
• Maintain high quality service to the customer base by good attitude, answering phone calls & getting back to customers
• Achieve assigned targets in both assets and liabilities to ensure that targets are met through walk-in, relationship building, existing customer and new to bank clients
• Track customers' inflows and outflows to maintain better-quality service level.

• Responsible for optimising the hotel revenue stream and generating index against competing hotels in the marketplace
• Analyse hotel activity data and present to the Sales Team and associated groups so to assist in determining a pricing strategy and sales forecast that maximise hotel inventory and capitalise on opportunities
• Understand fully hotel products and operations
• Review business plans, identify gaps and ensure proactive measures to fill to capacity and meet targets
• Understand the competition and make recommendations to help the hotel management team respond accordingly
• Interact effectively with hotel colleagues.
• Achieved The Hotel Budget

• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction

• Assist in the day-to-day operations of the Reservations Department
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients

• Answering the telephone as per Accor standards.
• Ensuring that all reservations, enquiries and requests are confirmed in line with Company policy.
• Maintain relationships with our regular guests to encourage repeat business and to develop new relationships to encourage new regular guests.
• Ensuring that the Property Management System (Opera V5) is maintained with accurate records for clients, agencies and companies.
• Got 96% at LQA Call

• Achieve individual RBWM performance metrics
• Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, in written or at the telephone
• Effective use of tools and information to drive customer service delivery and RBWM performance
• Undertake effective Individual Reviews
• Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales.

• Meeting Bank Customers
• Open new accounts
• Deal with customer issues.

• Register & process guests and their assigned rooms
• Accommodate guest requests
• Communicating with hotel staff on the status of guest rooms
• Handling cash payments.