Ahmed EL Sharkawi
Lead Sales Director CU T-Mobile
6th Of October,Egypt
Summary
Sales Manager with more than 15 years of experience developing relationships and partnerships within the Radio and Digital services space, servicing accounts and boosting profits with a motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks. Motivated to learn, grow and excel in the Telecom and IT industry.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Lead Sales Director CU T-Mobile
Ericsson US
Seattle, Washington
07.2020 - Current
- Leading a team of 3 Sales Directors
- Successfully Closed over $ 500,000,000 in new sales in less than a year
- Securing long term business for the coming 3 years
- Business forecasting
- Securing the required budgets for the year
- Financial control of the BDGS financials for the Core and Cloud domain to manage our revenue, cash flow and margin
- Driving cost optimization programs to effectively sell and improve our margins
- Managing Directors and Senior Directors within TMO and building trust
- Main interface towards procurement for all on going discussions and negotiations within the BDGS domain
- Handled all issues pleasantly, enabling quick resolution and client satisfaction
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Identified opportunities for growth within the Core and Cloud domain and collaborated with sales teams to reach sales goal
- Created effective strategies to target new territories after researching and analyzing competitor behavior
- Delivered engaging sales presentations, explaining technical information in simplified language to promote features and increase client base
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements
- Resolved customer issues quickly to increase sales and meet quotas
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
- Developed and implemented comprehensive salesperson training program
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- SWAPing other vendors to protect our install base
- Introducing Cloud Native 5G Core in T-Mobile's lab and driving it to a live trial to penetrate in this Domain
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
Senior Core and Cloud Account Manager STC
Ericsson KSA
Riyadh, Riyadh
11.2018 - 07.2020
- Build trust with the customer C –level, Directors and Senior Managers
- Successfully closing one of the biggest Digital services deals in the middle east region during 2020
- Understand customer needs and pain points to improve the relationship and improve our offering
- Identify new revenue streams and business opportunities
- Understand our competitors’ approach towards our customer
- Protect our install base from being SWAPed by other vendors
- Promote new products and solutions (5GC, Cloud, MEC, ..etc)
- Business forecasting
- Financial control of the BDGS financials for STC to manage our revenue, cash flow and margin
- Driving cost optimization programs to effectively sell and improve our margins
- Managing diverse teams with different backgrounds
- Coaching Account Managers
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements
- Negotiated prices, terms of sale and service agreements
- Introduction of one of the first 5G Core nodes globally and the first in the Region within the STC lab as a proof point
Senior Account Manager Vodafone
Ericsson EEL
6th of October, Giza
02.2018 - 10.2019
- Build trust with the customer C –level, Directors and Senior Managers
- Expanding in new territories and protecting our install base by introducing our virtual IMS
- Understand customer needs and pain points to improve the relationship and improve our offering
- Understand our competitors’ approach towards our customer
- Protect our install base from being SWAPed by other vendors by putting a long term plan that would continue
- Business forecasting
- Financial control of the BDGS financials for Vodafone to manage our cash flow and UM
- Driving cost optimization programs to effectively sell and improve our margins
- Managing diverse teams with different backgrounds
- Contract Management
- Negotiated prices, terms of sale and service agreements.
Radio and Services Account Manager Etisalat Egypt
Ericsson EEL
6th of October, Giza
10.2012 - 01.2017
- Build trust with the customer C –level, Directors and Senior Managers
- SWAPing other vendors and protecting our install base within the Radio domain
- Understand customer needs and pain points to improve the relationship and improve our offering
- Understand our competitors’ approach towards our customer
- Business forecasting
- Financial control of the account to manage our cash flow and UM
- Driving cost optimization programs to effectively sell and improve our margins specially within the Customer Support and Managed services domain
- Managing diverse teams with different backgrounds
- Contract Management
- Negotiated prices, terms of sale and service agreements.
Managed Services Engagement Manager
Ericsson EEL
6th of October, Giza
10.2010 - 09.2012
- Lead E2E engagements from Due Diligence to contract negotiations and signature in several countries within the Middle East and Africa Region
- Proactively seek and generate leads within the Middle East market within Managed Services
- Drive early customer engagements to establish trust
- Build business partnership, and generate and qualify new leads, based on key customer insights
- Managed Services Scoping and planning of engagements
- Promote new products and solutions
- Business Management and Operations
- Convert Customer needs into business opportunities
- Identify new revenue streams and business opportunities
Service Delivery Manager Etisalat Egypt
Ericsson EEL
6th of October, Giza
08.2007 - 09.2010
- Responsible for all Customer support activities Delivered towards our Customer
- Manage Customer Escalations
- Customer Support Contract management and delivery according to scope of work
- Functionally manage support resources
- Monitor support SLA’s and insure they are met
- Regular customer follow up meetings to discuss statistics, pending issues and improvements
- Prepares and distributes to Customers and Ericsson instances Event Reports for emergency situations
- Insure satisfaction of the Customer for the delivered support services
Acting Managed Services Back Office Manager
Ericsson EEL
6th of October, Giza
02.2009 - 01.2010
- Manage a team of 12 resources in the customer premises
- Manage Customer escalations
- Contract management and deliver according to contracted scope of work
- Manage all customer operational issues
- Ensure all KPIs are delivered for Network Quality and Serviceability as per the SLA with the customer
- Ensure effective processes are in place
- Deliver strategic goals for improving Operational Effectiveness
- Ensure that all problems faced in the network are solved on time
- Scheduling activities with the customer and making sure that the required competences are available
- Supporting the project with new installations and upgrades
- Ensure satisfaction of the Customer for the delivered service
- Generate Add on sales
Access Optimization Project Manager
Orange Business Services
Cairo, Cairo
04.2006 - 07.2007
- Ensure good management and tracking for internal orange business services projects
- Complete project management ownership for the largest optimization project
- SPOC for all migration projects in Portugal, South Africa, Ghana, Philippines and the US
- Accountable for order management of all internal migration’s customer orders from the receipt of valid service requests
- Managing the biggest projects worldwide, where a new system was being implemented
- Tracking of internal orange business services migration projects
Education
Bachelor of Engineering Technology - Mass Communications
Arab Academy For Since And Technology
Alexandria, Egypt 02.2002 - 03.2006
Skills
Executive leadership experience
Procurement and sales
Sales team leadership
Executive sales strategies
Sales leadership
Team leadership and collaboration
Strategic Planning
Budget development
Financial planning
Risk management
Financial Management
Business development and planning
Product and service sales
Operations
Sales strategy
Employee guidance
Timeline
Lead Sales Director CU T-Mobile
Ericsson US
07.2020 - Current
Senior Core and Cloud Account Manager STC
Ericsson KSA
11.2018 - 07.2020
Senior Account Manager Vodafone
Ericsson EEL
02.2018 - 10.2019
Radio and Services Account Manager Etisalat Egypt
Ericsson EEL
10.2012 - 01.2017
Managed Services Engagement Manager
Ericsson EEL
10.2010 - 09.2012
Acting Managed Services Back Office Manager
Ericsson EEL
02.2009 - 01.2010
Service Delivery Manager Etisalat Egypt
Ericsson EEL
08.2007 - 09.2010
Access Optimization Project Manager
Orange Business Services
04.2006 - 07.2007
Bachelor of Engineering Technology - Mass Communications
Arab Academy For Since And Technology
02.2002 - 03.2006