Ahmed Elshayyal
Team Leader Direct Account Manager, Key Account Manager
Port Said,PTS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
2
2
Language
Work History
Team Leader Account Manager
Paymob, Technology
Portsaid
01.2023 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standards through leading by example to help each member understand expected behaviors and standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Held weekly team meetings to inform team members on company news and updates.
- Created and managed project plans, timelines.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance on couple of months basis and coached and trained 12 team members, increasing quality of work and employee motivation.
Canal Sales Team Leader
Canal Sales Team Lead at Paymob Technology
Canal
04.2020 - 12.2022
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Supported stores conducting sales promotions and special events.
- Built strong team by recruiting and developing top sales talent.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Managed 40 members sales team activities to consistently meet 30% of Paymob Regions sales quotas.
Regional Accountant
Accountant at Tristar Cargo System
Portsaid, Damietta and Sokhna
01.2019 - 04.2020
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Tracked funds, prepared deposits and reconciled accounts.
- Trained new employees on accounting principles and company procedures.
- Prepared working papers, reports and supporting documentation for audit findings.
- Collected and reported monthly expense variances and explanations.
- Managed company bookkeeping for multiple locations and 11 employees.
Regional Marketing Supervisor
Regional Marketing Supervisor at LAVA Mobiles Africa
Canal and Delta
01.2018 - 01.2019
- Created innovative strategies to drive customer engagement.
- Planned and executed traditional marketing campaigns.
- Developed and implemented marketing and communications plans for mobile company.
- Cultivated and upheld strong professional relationships with vendors, negotiated contracts and monitored performance.
- Maintained in-depth understanding of company products and customer buying preferences.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Organized promotional items for customers and events.
Credit Card Sales Representative
Direct Sales At Barclays Bank
Canal
05.2016 - 04.2017
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Recommended products and services to meet customers' credit card and banking needs.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Built strong relationships with customers to increase retention and loyalty.
Purchasing Manager
Department of Accounting Ibn Sina Hospital
Portsaid
01.2015 - 05.2016
- Performed monthly reconciliation of open purchasing orders.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Sourced vendors, built relationships, and negotiated prices.
- Implemented policies to reduce cost and eliminate waste.
Assistant Manager
Assistant manager at Aleman trading South Korea (Incheon)
Incheon, South Korea
09.2013 - 12.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager
Manager at McDonald's
Hurghada, Egypt
01.2012 - 06.2013
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess store efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Supervised operations team to support operational excellence and excellent customer service.
Education
PMP-Project Management Professional
PMI- Project Management Institute
Dokki, GZ 09.2023 - Current
Korean Language Course - Korean
Korean Cultural Center In Egypt
Dokki, GZ 06.2016 - Current
Some College (No Degree) - PFA-(Professional Financial Accounting)
American Institute
Port Said, PTS 07.2015 - 11.2015
Bachelor degree of Commerce - Accounting
Port Said University
Port Said, PTS 09.2007 - 09.2012
Skills
Adobe Dreamweaverundefined
High School
Port said secondary military school
Personal Information
- Military Service: Exempted
- Date of Birth: 11/18/89
- Nationality: Egyptian
- Marital Status: Married
Extracurricular Activities
Playing basketball Swimming Fishing Snorkeling
Timeline
PMP-Project Management Professional
PMI- Project Management Institute
09.2023 - Current
Team Leader Account Manager
Paymob, Technology
01.2023 - Current
Canal Sales Team Leader
Canal Sales Team Lead at Paymob Technology
04.2020 - 12.2022
Regional Accountant
Accountant at Tristar Cargo System
01.2019 - 04.2020
Regional Marketing Supervisor
Regional Marketing Supervisor at LAVA Mobiles Africa
01.2018 - 01.2019
Korean Language Course - Korean
Korean Cultural Center In Egypt
06.2016 - Current
Credit Card Sales Representative
Direct Sales At Barclays Bank
05.2016 - 04.2017
Some College (No Degree) - PFA-(Professional Financial Accounting)
American Institute
07.2015 - 11.2015
Purchasing Manager
Department of Accounting Ibn Sina Hospital
01.2015 - 05.2016
Assistant Manager
Assistant manager at Aleman trading South Korea (Incheon)
09.2013 - 12.2014
Assistant Manager
Manager at McDonald's
01.2012 - 06.2013
Bachelor degree of Commerce - Accounting
Port Said University
09.2007 - 09.2012
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