Ahmed ElSherif

• .customer. and leads all technical management activities defined in customer contract business volume, average complexity, and risk probability, in terms of quality, risk, and time from delivery approach preparation through deployment, customer acceptance, and care phase.
• Mission and local base activities, supporting end-to-end cloud core network telco cloud, mobile network build technical project delivery
• Owning and managing customer relationships for assigned scope in services, delivery, and performance areas
• Being primary technical interface and first technical escalation point within customer project
• Worked with departments across company, including marketing and project management, in developing new ideas, initiatives, products, and services when required.
• Lead technical implementation during delivery phase
• Present offered solution design/architecture to customer and verify/adapt it during realization phase
• Managed work of many employees, increasing crew efficiency
• Helping in deciding on recruiting paid staff members to assist with event management and implementation of volunteer retention bonus program.
• Improved equipment maintenance and safety standards which resulted in high reduction in maintenance costs
• Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of office and equipment.
• Attended and chaired board meetings and executive committee meetings, leading to adoption of action plan by board.
• Developed relationships with new staff members, and assisted existing staff members in their career development
• Maintained clean and safe work environment, resulting in reduction in complaints filed with management and increase in crew satisfaction.
• Offered strong customer service skills, keeping customers satisfied and increasing sales annually
• Ensures proper communication with relevant stakeholders for technical requests, emergency cases, outages, and project delivery issues
• Provide input to build deployment plan and support solution rollout.
• Understand project charter and customer needs on project.
• Delivers professional services to sound technical, business, and professional standards while ensuring strong customer satisfaction and success.
• Liaise with engagement architect and other members of regional team as well as with Business Group managers, Project manager, and 3rd party product manager to align customer requirements with available generic solutions, Nokia products, and 3rd party products across BGs.
• Leads technical activities during execution and care phase, for Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care, and HW/SW update and upgrade.
• Identifies new technical management-related opportunities to expand contracts with customer.
• Streamlined and improved system and resource allocation.
• Brought in additional project personnel and resources to meet demands.
• Devised project strategies and scopes in accordance with established methodologies to handle every aspect, from conceptualizing ideas to implementing plans and optimizing operations.
• Prepared and integrated systems processes, plans, and processes in alignment with established specifications and feedback gained from technological surveys and personal interviews.
• Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
• Conveyed project objectives to internal and external stakeholders and maintained open communication to assess progress against targets.
• Updated project plans based on changing objectives, specifications, and staff availability.
• Worked with end users, technical professionals, administrators, and testers to review requirements, conduct tests, and implement solutions.
• Outlined work plans, assessed resources, and determined timelines for projects.
• Maintained close connections with project personnel to quickly identify and resolve problems.
• Partnered with project team members to identify and quickly address problems.
• Communicated project plans and progress to key stakeholders and project contributors.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Accomplished client goals by providing quality technical projects.
• Updated customers and senior leaders on progress and roadblocks.
• Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
• Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
• Established and enforced project timelines and deadlines.
• Monitored and tracked project progress to support timely completion.

• Leads technical activities during execution and care phase, for instance, network build, network integration, network migrations, network upgrades, system Acceptance, multi-vendor interface verification, fault and technical, escalation management, preventive care, and HW/SW update and upgrade.
• Acts as technical SPOC during execution of telecom implementation activities, ensuring rapid solution to reported issues.
• Managed work of team employees, making sure of increasing crew's efficiency.
• Improved equipment maintenance and safety standards, which resulted in high reduction in maintenance costs.
• Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of office and equipment.
• Attended and chaired board meetings and executive committee meetings, leading to adoption of action plan by board.
• Provided customer service and was involved in training new team members during project phases.
• Developed relationships with new staff members, and assisted existing staff members in their career development.
• Maintained clean and safe work environment, resulting in reduction in complaints filed with management and increase in crew satisfaction.
• Offered strong customer service skills, keeping customers satisfied and increasing sales accordingly.
• Communicated well with project teams, internal clients, and external parties.
• Identified resources needed to complete tasks, resolved personnel issues, and maintained deliverable estimates.
• Coordinated tasks with business and technology units to keep deliveries and milestones on schedule.
• Prioritized and resolved backlogs to alleviate burden on product owners.
• Developed suggestions for technical process improvements to optimize resources.
• Liaised between business and technology units to manage delivery schedules for applications.
• Analysed company processes to determine outsourcing feasibility.
• Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
• Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
• Analyzed project-related information and made recommendations based on discoveries.
• Prepared status charts for daily management meetings in Excel and PowerPoint.
• Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
• Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
• Managed implementation of new technological improvements resulting in increased efficiency.

Three
Vodafone International
Orange Group

STC

e& Group (Etisalat)
DU

MTN

asiacell

• Contributes to site design, equipment engineering, and telecom implementation with relevant stakeholders collects and works on defects and claims in own area of responsibility escalating when needed technical issues.
• Participates in site/safety visits and quality audits as defined in project plan.
• Contributes to reviews ensuring equipment installation results are according to detailed installation Method of Procedure (MOP) and/or specifications and that they follow Nokia quality standards and all local applicable regulations.
• Collects verified site documentation (site design, as-built, etc) and ensures its timely and quality delivery.
• Supports clearance of site defects with suppliers and approves site readiness before site acceptance.
• Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of office and equipment.
• Improved equipment maintenance and safety standards which resulted in high reduction in maintenance costs.
• Worked with departments across company, including marketing and project management, in developing new ideas, initiatives, products, and services.
• Attended and chaired board meetings and executive committee meetings, leading to adoption of action plan by board.
• Provided customer service and was involved in training new team members each month.
• Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
• Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups, and network configurations.
• Delivered various process improvements and technology upgrades and utilized automated order processing systems to increase enterprise efficiencies.
• Performed root cause analysis of problems, documented faults in tracking system, and generated daily reports.
• Maintained production network according to company SLAs to fulfil agreed-upon client specifications.
• Employed strong team management and task prioritization skills to streamline project turnaround times and meet tight deadlines.
• Improved network operation by incorporating new technologies into existing designs.
• Protected company assets and users with effective firewall solutions and strict security protocols.
• Planned and implemented effective disaster recovery and business continuity solutions.
• Monitored network activities to quickly detect and resolve operational and security issues.
• Troubleshot complex multi-vendor network service provider issues.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Integrated data, voice and video networks for use in multi-site installations.
• Established robust infrastructure and data capacity for new applications.