Seasoned manager with 20+ years of international experience in telecommunications and network technologies. Offers a strong combination of technical and managerial expertise, dedicated to ensuring customer success through professionalism, dedication, assertiveness, and qualifications. Proficient in building positive relationships with customers and stakeholders, with strong abilities in requirements gathering, scope development, and inventory coordination. Experienced in overseeing complex, high-value technical projects with exceptional planning competencies.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
25
25
Certifications
Work History
Senior Project Manager
Vodafone International Services
Cairo, Egypt
07.2024 - Current
Lead and manage end-to-end project lifecycle for network infrastructure projects, ensuring timely
delivery and adherence to budget constraints.
Coordinate cross-functional teams, including engineering, operations, and support, to deliver complex network solutions.
Develop and implement project plans, schedules, and milestones, tracking progress and adjusting plans as needed to meet project goals.
Collaborate with clients and stakeholders to gather requirements, define project scope, and ensure alignment with business objectives.
Oversee the design, deployment, and optimization of telecommunications networks, including IP, MPLS, LTE, and 5G technologies.
Manage project risks and issues, implementing mitigation strategies and ensuring prompt resolution. Conduct regular project status meetings, providing clear and concise updates to senior management and clients.
Ensure compliance with industry standards, regulatory requirements, and company policies throughout project execution.
Develop and maintain project documentation, including project charters, status reports, and post implementation and implementing best practices reviews.
Implement quality assurance processes to ensure high standards of project • deliverables.
Provide technical guidance and mentorship to team members, fostering a collaborative and high performance.
work environment.
Lead vendor management activities, including contract negotiations, performance monitoring, and
relationship building.
Analyze project performance metrics, identifying areas for improvement.
Maintained schedules to meet key milestones at every project phase.
Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
Drive continuous improvement initiatives, leveraging lessons learned and industry trends to enhance project management practices.
Scheduled and supervised day-to-day troubleshooting, installations and user access issues.
Implemented stringent data security protocols to safeguard assets.
Oversaw technology and application selection, systems development and resource acquisition.
Provided technical support and guidance to team members as needed.
Managed relationships with third-party providers to optimize cost-effectiveness.
Conducted regular system audits to identify areas for improvement or possible issues.
Analyzed organization outcomes, identifying problems, evaluating trends and anticipating requirements.
Led selection and integration of new technology solutions into existing infrastructure.
Led, configured and deployed operating systems, network and firewall appliances, security and applications.
Assessed current and future customer needs and priorities by communicating directly with customers and conducting surveys.
Managed project execution to oversee adherence to budget, schedule and scope.
Communicated project plans and progress to key stakeholders and project contributors.
Kept team on-track through quick management of diverse problems.
Technical Project Manager
Nokia Networks
Cairo, Egypt
4 2016 - 06.2024
Manages and leads all the technical management activities defined in customer contract business volume, average complexity, and risk probability, in terms of quality, risk, and time from delivery approach preparation through deployment, customer acceptance, and care phase
Mission and local base activities, supporting end-to-end cloud core network telco cloud, mobile network build technical project delivery
Owning and managing customer relationships for assigned scope in services, delivery, and performance areas
Being primary technical interface and first technical escalation point within customer project
Worked with departments across company, including marketing and project management, in developing new ideas, initiatives, products, and services when required
Lead technical implementation during delivery phase
Present offered solution design/architecture to customer and verify/adapt it during realization phase
Managed work of many employees, increasing crew efficiency
Helping in deciding on recruiting paid staff members to assist with event management and implementation of volunteer retention bonus program
Improved equipment maintenance and safety standards which resulted in high reduction in maintenance costs
Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of office and equipment
Attended and chaired board meetings and executive committee meetings, leading to adoption of action plan by board
Developed relationships with new staff members and assisted existing staff members in their career development
Maintained clean and safe work environment, resulting in reduction in complaints filed with management and increase in crew satisfaction
Offered strong customer service skills, keeping customers satisfied and increasing sales annually
Ensures proper communication with relevant stakeholders for technical requests, emergency cases, outages, and project delivery issues
Provide input to build deployment plan and support solution rollout
Understand project charter and customer needs on project
Delivers professional services to sound technical, business, and professional standards while ensuring strong customer satisfaction and success
Liaise with engagement architect and other members of regional team as well as with Business Group managers, Project manager, and 3rd party product manager to align customer requirements with available generic solutions, Nokia products, and 3rd party products across BGs
Leads technical activities during execution and care phase, for Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care, and HW/SW update and upgrade
Identifies new technical management-related opportunities to expand contracts with customer
Streamlined and improved system and resource allocation
Brought in additional project personnel and resources to meet demands
Devised project strategies and scopes in accordance with established methodologies to handle every aspect, from conceptualizing ideas to implementing plans and optimizing operations
Prepared and integrated systems processes, plans, and processes in alignment with established specifications and feedback gained from technological surveys and personal interviews
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks
Conveyed project objectives to internal and external stakeholders and maintained open communication to assess progress against targets
Updated project plans based on changing objectives, specifications, and staff availability
Worked with end users, technical professionals, administrators, and testers to review requirements, conduct tests, and implement solutions
Outlined work plans, assessed resources, and determined timelines for projects
Maintained close connections with project personnel to quickly identify and resolve problems
Partnered with project team members to identify and quickly address problems
Communicated project plans and progress to key stakeholders and project contributors
Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base
Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements
Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
Accomplished client goals by providing quality technical projects
Updated customers and senior leaders on progress and roadblocks
Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications
Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints
Established and enforced project timelines and deadlines
Monitored and tracked project progress to support timely completion.
EMEA Supported Customers
Alcatel‐Lucent
Three
Vodafone International
Orange Group
STC Group
e& Group
Zain Group
DU
MTN
AsiaCell
Networks Integration Technical Manager
Alcatel-Lucent
7 2008 - 4 2016
Leads technical activities during execution and care phase, for instance, network build, network integration, network migrations, network upgrades, system Acceptance, multi-vendor interface verification, fault and technical, escalation management, preventive care, and HW/SW update and upgrade
Acts as technical SPOC during the execution of telecom implementation activities, ensuring rapid solutions to reported issues
Managed work of team employees, making sure of increasing crew's efficiency
Improved equipment maintenance and safety standards, which resulted in a high reduction in maintenance costs
Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of office and equipment
Attended and chaired board meetings and executive committee meetings, leading to adoption of action plan by board
Provided customer service and was involved in training new team members during project phases
Developed relationships with new staff members and assisted existing staff members in their career development
Maintained clean and safe work environment, resulting in reduction in complaints filed with management and increase in crew satisfaction
Offered strong customer service skills, keeping customers satisfied and increasing sales accordingly
Communicated well with project teams, internal clients, and external parties
Identified resources needed to complete tasks, resolved personnel issues, and maintained deliverable estimates
Coordinated tasks with business and technology units to keep deliveries and milestones on schedule
Prioritized and resolved backlogs to alleviate burden on product owners
Developed suggestions for technical process improvements to optimize resources
Liaised between business and technology units to manage delivery schedules for applications
Analyses company processes to determine outsourcing feasibility
Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory
Gathered requirements and maintained communication between project teams, internal clients, and external stakeholders
Analyzed project-related information and made recommendations based on discoveries
Prepared status charts for daily management meetings in Excel and PowerPoint
Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities
Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace
Managed implementation of new technological improvements resulting in increased efficiency.
EMEA Supported Customers
Alcatel‐Lucent
Three
Vodafone International
Orange Group
STC Group
e& Group
Zain Group
DU
MTN
AsiaCell
Senior Network Engineer
Egyptian Company for Networks (EGYNET)
06.2004 - 02.2008
Contributes to site design, equipment engineering, and telecom implementation with relevant stakeholders collects and works on defects and claims in own area of responsibility escalating when needed technical issues
Participates in site/safety visits and quality audits as defined in project plan
Contributes to reviews ensuring equipment installation results are according to detailed installation Method of Procedure (MOP) and/or specifications and that they follow Nokia quality standards and all local applicable regulations
Collects verified site documentation (site design, as-built, etc) and ensures its timely and quality delivery
Supports clearance of site defects with suppliers and approves site readiness before site acceptance
Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of office and equipment
Improved equipment maintenance and safety standards which resulted in high reduction in maintenance costs
Worked with departments across company, including marketing and project management, in developing new ideas, initiatives, products, and services
Attended and chaired board meetings and executive committee meetings, leading to adoption of action plan by board
Provided customer service and was involved in training new team members each month
Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions
Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups, and network configurations
Delivered various process improvements and technology upgrades and utilized automated order processing systems to increase enterprise efficiencies
Performed root cause analysis of problems, documented faults in tracking system, and generated daily reports
Maintained production network according to company SLAs to fulfill agreed-upon client specifications
Employed strong team management and task prioritization skills to streamline project turnaround times and meet tight deadlines
Improved network operation by incorporating new technologies into existing designs
Protected company assets and users with effective firewall solutions and strict security protocols
Planned and implemented effective disaster recovery and business continuity solutions
Monitored network activities to quickly detect and resolve operational and security issues
Troubleshot complex multi-vendor network service provider issues
Managed, tracked, and coordinated problem resolution and escalation processes
Integrated data, voice, and video networks for use in multi-site installations
Established robust infrastructure and data capacity for new applications.
Education
Bachelor's Degree in Engineering - Telecommunications