Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Timeline
Generic
AHMED EL SHERIF

AHMED EL SHERIF

Cairo,C

Summary

Dynamic Ticketing Supervisor with extensive experience at Fly Day Travel & Tours, adept at managing ticket sales and event coordination. Proven track record in staff training and customer service excellence, utilizing ticketing software to streamline operations. Recognized for enhancing customer satisfaction and fostering strong client relationships through effective problem-solving and leadership skills.

Overview

19
19
years of professional experience

Work History

Ticketing Supervisor

Fly Day Travel & Tours
Cairo
09.2024 - Current
  • Supervised ticketing operations and ensured compliance with company policies.
  • Trained new staff on ticket sales systems and customer service protocols.
  • Managed daily inventory of tickets and processed returns efficiently.
  • Coordinated with event organizers to finalize ticketing arrangements and pricing.
  • Resolved customer inquiries and complaints regarding ticket purchases promptly.
  • Developed staff schedules to optimize coverage during peak sales periods.
  • Implemented procedures to streamline the ticketing process for events.
  • Collaborated with marketing to promote upcoming events through targeted campaigns.
  • Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously, and respectfully.
  • Conducted ticket inventory sales, marketing, fulfillment, and distribution for concerts and sports events.
  • Compiled pricing, holds, and presale breakdown grids and oversaw event inventory while working in conjunction with local box office staff.
  • Worked with marketing and public relations teams to increase awareness of different festival ticketing offerings and devised new promotional approaches for coming events.
  • Coordinated and managed tour-wide label buys, sponsor tickets, and internal ticket orders.
  • Designed and maintained special ticket offers, directed implementation through ticket sales and service staff and created annual season ticket holder upgrade program.
  • Recruited and trained supervisory staff members and equipped supervisors to train, mentor, and lead customer-facing ticket teams.
  • Planned and executed event-based ticketing processes and timelines to offer seamless customer experiences from launch through event admissions.

Senior Travel Consultant / Trainer/Team Leader

Al Mosafer Travel
01.2018 - Current
  • Design and plan travel products (packages, itineraries, activities, experiences)
  • Research various destinations and means of travel regarding prices, customs, weather conditions
  • Arranged travel services including business, leisure, individual, group, cruises, themed events, and incentive vacations
  • Assisted clients make hotel reservations verify accuracy prior to arrival.
  • Booked domestic/international flights, hotel reservations, and car rentals.
  • Solved customer issues including air, hotel, and car rental cancellations, flight delays, and upgrades.
  • Analyze and resolve customer issues and concerns.
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Worked closely with corporate clients booking both domestic and international travel.
  • Identifying, designing, and delivering bespoke learning activities.
  • Develop and deliver learning programs such as Fares and Ticketing, Customer Experience, and Service Recovery
  • Design learning resources including user guides, job aids and videos to support employees while they work

Branch Manager in charge

Regency Travel & Tours
Doha
01.2015 - 01.2018
  • Developed and implemented company procedures and policies.
  • Increased customer base by promoting products through diverse marketing channels.
  • Developed educational travel programs.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Cultivated strong value-added relationships with customers by delivering accurate travel itineraries and knowledge to drive business development.
  • Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
  • Performed hotel site and tour inspections.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Branch Manager

Egyptian Star Travel
10.2014 - 05.2015
  • Developed and implemented company procedures and policies.
  • Increased customer base by promoting products through diverse marketing channels.
  • Developed educational travel programs.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Cultivated strong value-added relationships with customers by delivering accurate travel itineraries and knowledge to drive business development.
  • Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
  • Performed hotel site and tour inspections.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Front Desk Team Leader

Sunrise Arabian Beach Resort
01.2013 - 01.2014
  • Provide direction and feedback to workers during shifts
  • Schedule employee shifts and assign duties
  • Manage time-off requests and handle last-minute absences
  • Train and coach new employees
  • Inspect equipment and communicate the need for repairs or replacements to management
  • Check cash drawers and prepare bank deposits
  • Ensure health and safety standards are followed
  • Address customer and employee complaints
  • Resolve conflicts between workers

Front Office Agent (GSA)

Marriott Sharm El Sheikh Resort
01.2010 - 01.2013
  • Meeting and greeting up to 100 hotel guests daily to ensure they received a warm and friendly welcome.
  • Taking time to understand the needs of each visitor and offering them additional information to enjoy their stay at the hotel.
  • Keeping accurate records on check-ins and maintaining data confidentiality.
  • Working as part of a team of 10 and motivating others whenever possible
  • The stuff of the month for 8 times
  • Received a thanks letter from Chairman Mr. Bill Marriott

Third Officer

National Shipping & Investment Co
01.2009 - 01.2010
  • Providing administrative support to the Shipping team in a professional manner.
  • Performing general office duties & administration functions such as filing, printing forms, scanning documents, & ordering supplies
  • Communicating between shipping and all other departments
  • Verifying paperwork for freezer transfer, chilled, and fresh loads
  • Transport various documents & paperwork to and from the shipping office and main office
  • Managing employee time & attendance, training logs, & other employee data entry tasks
  • Anticipating and managing calendar schedules and activities with an understanding of general priorities
  • Complies with all industry, food, & personal safety standard

Ticketing Agent ( Trainee )

Blue sky Travel
01.2007 - 01.2009
  • Working almost 2 years as a travel ticketing Agent on Amadeus & Galileo & All Lcc airlines portals
  • Responsible for inbound hotels for all Sunrise Hotels in the Red Sea ( sale & after sale )
  • Associate of the month for 6 Months in Raw ( first trainee agent to earn that )

Education

Bachelor's degree - English Language, Interpretation and Literature

High Institute For Languages And Translation
Cairo
01.2009

Certificate - Maritime navigation and maritime transport

Arab Academy For Science, Technology & Maritim
Alexandria
01.2008

Skills

  • Proven ability to handle multiple priorities simultaneously
  • Ticket sales management
  • Event coordination
  • Customer service systems
  • Inventory management
  • Ticketing software expertise
  • Client relationship management
  • Staff training and leadership
  • Able to work on my initiative or as part of a team
  • Motivational interviewing skills
  • Strong problem-solving skills
  • Excellent customer service skills
  • Advanced skills in travel industry systems
  • Extensive knowledge of top tourist destinations
  • Microsoft Power Point
  • Microsoft Word
  • Microsoft Excel
  • Opera hotel Management system
  • Amadeus
  • Fidelio Suite 8 hotel management system

Languages

6, 6, 6

Hobbies and Interests

  • Front office skills development certificate from the American Hotel and Lodging Educational Institute. (Including Sales Basics and Reservation)
  • Crowd Management Training
  • Crisis management and human behavior Training
  • Safety Training for personnel providing direct service to passenger spaces
  • IATA Certificate
  • Certificate of completion for 'Conscious Business: Building Collaborative & Engaged Teams'.
  • Certificate of completion for 'Change Management: Real World Strategies & Tools'
  • Certificate of completion for 'Lean Leadership Skills, Lean Culture & Lean Management'.

Personal Information

  • Title: Team Leader - Trainer
  • Date of Birth: 03/18/89
  • Gender: male

Timeline

Ticketing Supervisor

Fly Day Travel & Tours
09.2024 - Current

Senior Travel Consultant / Trainer/Team Leader

Al Mosafer Travel
01.2018 - Current

Branch Manager in charge

Regency Travel & Tours
01.2015 - 01.2018

Branch Manager

Egyptian Star Travel
10.2014 - 05.2015

Front Desk Team Leader

Sunrise Arabian Beach Resort
01.2013 - 01.2014

Front Office Agent (GSA)

Marriott Sharm El Sheikh Resort
01.2010 - 01.2013

Third Officer

National Shipping & Investment Co
01.2009 - 01.2010

Ticketing Agent ( Trainee )

Blue sky Travel
01.2007 - 01.2009

Bachelor's degree - English Language, Interpretation and Literature

High Institute For Languages And Translation

Certificate - Maritime navigation and maritime transport

Arab Academy For Science, Technology & Maritim

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AHMED EL SHERIF