Ahmed Eltahawy
Summary
Managing Operations for different departments with extensive experience at Aldar Laboratories, excelling in quality assurance and customer service. Proven track record in developing KPIs and implementing corrective actions, enhancing operational efficiency. Strong communicator adept at building relationships and managing risks, ensuring compliance with international standards. Committed to driving brand awareness and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Operations manager
Aldar Laboratories
05.2021 - Current
- Newly established medical analysis laboratories based on international quality standards
- Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
- Developed advertising campaigns or sales promotions to increase brand awareness.
Quality Specialist
Cairo Labs
01.2019 - 11.2020
- Quality Specialist at multi-branch lab to plan, observe, audit and control all operations and organization process according to Iso 15189 and Iso 9001 standards for managerial and technical scope
- Conducted risk assessments to prioritize testing efforts based on potential impact to end users.
- Created training materials for new hires joining quality assurance team.
- Established KPIs for evaluating effectiveness of quality assurance processes.
Quality Specialist
Allied Labs - Ibn Sina Hospital
09.2018 - 12.2018
- Analyzed samples using various analytical techniques.
- Maintained laboratory equipment and instruments for optimal performance.
- Achieved precise and accurate results with tests by keeping equipment and instruments well-maintained.
- Minimized safety risks with procedures, consistently using proper procedures and protective equipment.
Laboratory Chemist
Allied lab - Alamal hospital
01.2016 - 08.2018
- Analyzed samples using various analytical techniques.
- Maintained laboratory equipment and instruments for optimal performance.
- Achieved precise and accurate results with tests by keeping equipment and instruments well-maintained.
- Minimized safety risks with procedures, consistently using proper procedures and protective equipment.
Quality control analyst
Amcomed for pharmaceutical and chemical ind.
02.2014 - 11.2015
- Presented findings from quality audits to management for review and action planning.
- Coordinated and executed quality control tests for different departments.
- Devised and implemented methods and procedures for inspecting, testing and evaluating product accuracy.
- Conducted regular quality audits to ensure compliance with standards.
Customer advisor
Elborg lab project , Raya Contact Center
01.2011 - 12.2013
- Adapted quickly to changes in tasks or responsibilities as needed during shifts.
- Demonstrated product usage to customers when appropriate or requested.
- Handled phone inquiries from customers seeking information about products or availability.
- Offered personalized recommendations to customers based on their needs.
- Resolved customer complaints professionally and effectively.
Education
Faculty of science - Ain shams University
chemistry department
Total Quality Management for Health Care Reform
AUC - School of Continuing Education - 2018
Postgraduate Diploma in Biochemistry
Suez Canal University - 2020
Skills
- Communication skills
- KPI tracking
- Customer Service
- Auditing
- Corrective and Preventive Action
- Quality tools
- Risk management
- Safety
- Policy implementation
- Documentation and reporting
- Negotiation
- Market research
- Customer relationship management
Volunteer
Resaletna Chairty Organization - Board of Directors
Life Makers Foundation - Team Leader
Languages
Arabic
Native
English
Advanced
Certification
- Advanced English from Harvest British College-2016
- Professional TOT from ITEP "Boston Training &Educational development" - 2012
- Communication skills -2012
- Customer Service -2011
Timeline
Operations manager
Aldar Laboratories
05.2021 - Current
Quality Specialist
Cairo Labs
01.2019 - 11.2020
Quality Specialist
Allied Labs - Ibn Sina Hospital
09.2018 - 12.2018
Laboratory Chemist
Allied lab - Alamal hospital
01.2016 - 08.2018
Quality control analyst
Amcomed for pharmaceutical and chemical ind.
02.2014 - 11.2015
Customer advisor
Elborg lab project , Raya Contact Center
01.2011 - 12.2013
Faculty of science - Ain shams University
chemistry department
Total Quality Management for Health Care Reform
AUC - School of Continuing Education - 2018
Postgraduate Diploma in Biochemistry
Suez Canal University - 2020
Similar Profiles
Prathyusha GundaPrathyusha Gunda
Senior Manager - Technology and Data at Aldar EstatesSenior Manager - Technology and Data at Aldar Estates
MANJARI PILLAIMANJARI PILLAI
Manager Training & Quality – Housekeeping at ALDAR HospitalityManager Training & Quality – Housekeeping at ALDAR Hospitality
HOURIA HAJJIHOURIA HAJJI
Customer Experience Representative at Aldar, Abu DhabiCustomer Experience Representative at Aldar, Abu Dhabi
Aiden MaherAiden Maher
Operations Manager at BuckleOperations Manager at Buckle
Nouf AlbadranNouf Albadran
Operations manager at Marketedia AgencyOperations manager at Marketedia Agency