Data analysis with R programming
Ahmed Mohamed Emam
Pharmacist
Cairo
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
General Manager
Elcaptain company for extracting natural oils and cosmetics
Cairo
09.2018 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Developed and implemented strategies to increase sales and profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Retail Pharmacy Manager
Aal Salama pharmacy
Cairo
01.2011 - 08.2018
- Developed policies and procedures for effective pharmacy management.
- Supervised team of 35 front desk and staff agents and helped to resolve issues arising during shifts.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Successfully negotiated client contract renewals to create increased revenue.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Retail Staff Pharmacist
Aal Salama Pharmacies
Cairo
07.2009 - 12.2010
- Entered orders into database, verified insurance and prepared medications.
- Educated patients about possible drug interactions and gave special administration instructions.
- Provided advice on health issues, symptoms and medications.
- Administered prescription medications to public.
- Recruited, trained and managed staff members.
- Ordered and sold medication and other stock.
- Closely monitored department performance metrics.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Supervised and coached team of pharmacy technicians and trainees.
Medical Representative
Bicare pharma group
Cairo
07.2006 - 06.2009
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Recognized trends within territory and industry to create proactive plans.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Educated new sales staff on store policies and customer support operations.
- Networked at events and by phone to expand business profits and revenues.
Education
Bachelor of Science - Pharmaceutical Sciences
Misr International University
Egypt 09.2001 - 06.2006
Skills
Product development
Staff training/development
Verbal and written communication
Inventory control and record keeping
Passion for customer satisfaction
Microsoft applications proficiency
Analytical and Critical Thinking
Consistently meet goals
Software
Ux design
Health care IT
Certification
Ux design
Timeline
Ux design
09-2021
General Manager
Elcaptain company for extracting natural oils and cosmetics
09.2018 - Current
Retail Pharmacy Manager
Aal Salama pharmacy
01.2011 - 08.2018
Retail Staff Pharmacist
Aal Salama Pharmacies
07.2009 - 12.2010
Medical Representative
Bicare pharma group
07.2006 - 06.2009
Bachelor of Science - Pharmaceutical Sciences
Misr International University
09.2001 - 06.2006